Parkway Toyota of Boston

I was referred to Yaro from my boss that was very happy with his service. Yaro and Raouf got certified Sienna for my wife and she couldn't be happier!!! with his service. Yaro and Raouf got certified Sienna for my wife and she couldn't be happier!!! More

John was the salesman I worked with in June 2023. He was a delight to work with, and I met with him multiple times to find the right fit for a car. He seemed to have a personal endeavor to provide th He was a delight to work with, and I met with him multiple times to find the right fit for a car. He seemed to have a personal endeavor to provide the best quality of service, always kind, warm and considerate. I could not be happier with my CR-V! Parkway is a great dealership and I highly recommend! Thank you John!! More

Yaro is a stellar salesman! He was professional, courteous, informative and enthusiastic. He worked with me until I felt happy about making my purchase. Yaro continued giving me He was professional, courteous, informative and enthusiastic. He worked with me until I felt happy about making my purchase. Yaro continued giving me updates via text, per my request. When I came to pick up my car, he showed me how he made sure my car was washed and sparkling clean. He helped me connect my phone to the media system and pointed out the safety features I should know. Yaro treated me with respect and made me feel like an important and valued customer. More

James and Yaro made it so smooth and easy! !! Highly recommend this dealer!!! The way to go! !! Highly recommend this dealer!!! The way to go! More

Went with my son on May 12 to purchase a preowned car that was listed on their website. Everything went very fast paced, papers were given to be signed and taken away immediately not allowing time to cle that was listed on their website. Everything went very fast paced, papers were given to be signed and taken away immediately not allowing time to clearly review. When we got home we noticed the price was $2400 more for the car and they added gap/warranty for an additional $5500 without telling us. When we got home, I asked to have everything corrected and the finance manager Mike said it would cost $1000 more to redo the paperwork. I stated we wouldn't take ownership of the car so they refunded us the price difference and stated we can easily call the bank and take the gap/warranty off. When we contacted the bank, they notified us this wasn't true and the dealership would have to do it and file new loan documents. I"ve called and texted multiple times and always get the same response "sorry, we will handle it" its 2 months later with no resolution. Filing a 93A complaint for bad and deceptive business practice More

Happy with my purchase from Parkway Toyota. Highly recommend Yaro- he sold a few cars to my friends and we are all very satisfied! Highly recommend Yaro- he sold a few cars to my friends and we are all very satisfied! More

Extremely patience and knowledgeable about the process. Please give raise in pay. I am very satisfied with my purchase and would want to continue future business with Yaro. Please give raise in pay. I am very satisfied with my purchase and would want to continue future business with Yaro. More

Yaro and Mike did a great job accommodating my purchase. Came all the way from Virginia to purchase a Sienna and they made the process flawless. Would recommend! Came all the way from Virginia to purchase a Sienna and they made the process flawless. Would recommend! More

BEWARE - Misrepresentation and Unnecessary Services I've been a loyal customer at Parkway Toyota Services for 3 years, bringing in my RAV4 Prime and consistently experiencing good service-- Services I've been a loyal customer at Parkway Toyota Services for 3 years, bringing in my RAV4 Prime and consistently experiencing good service--coffee, pleasant staff, and timely appointments. However, my recent visit for a regular 30K service, covered under a pre-paid maintenance agreement, left me deeply disappointed. The service advisor recommended a differential fluid change and injector cleaning, costing $400 out-of-pocket. When I questioned this, the advisor claimed these services were listed in the Maintenance Guide and were essential to avoid voiding the warranty. Upon reviewing the Maintenance Guide myself, I found neither of these claims to be true. Despite escalating the issue to management and Toyota corporate, I received no resolution. RECOMMENDATIONS: 1. Carefully check every service item before agreeing to it. 2. Get a second opinion if you have doubts. 3. Read the Maintenance Guide thoroughly before your visit. 4. Share your experiences here if you've faced similar issues. More

The quality of the sevice dept at this dealership has been poor. We purchased 3 new batteries before they diagnosed the problem. Routine service (oil change,tire rotation,$1300) included uneeded servic been poor. We purchased 3 new batteries before they diagnosed the problem. Routine service (oil change,tire rotation,$1300) included uneeded services and high pressure. More