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Parkway Toyota of Boston
West Roxbury, MA
1,344 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,344 reviews
September 04, 2024
Helio is the best! !! I was looking for a nice comfortable and affordable car with an affordable monthly payment and he was right on the ball about it got me a Camry tha !! I was looking for a nice comfortable and affordable car with an affordable monthly payment and he was right on the ball about it got me a Camry that i really love ...it was all stress free. I walked out of there very happy that day. More
by glyzaida
Employees Worked With
September 03, 2024
Yaro and the whole parkway team was incredibly helpful in finding our family car! They were so nice and genuine. finding our family car! They were so nice and genuine. More
by Cait
September 02, 2024
What a wonderful person to deal with , so accommodating and friendly to the max. He made buying my Highlander there a wonderful experience. In all my car buying years ,this person has really shown conside and friendly to the max. He made buying my Highlander there a wonderful experience. In all my car buying years ,this person has really shown consideration and a real sense of caring to me. Wish there were more like Fernando. To my salesperson Best of Good Health and Happiness ahead for you and your family. Sincerely Alan Giangregorio More
by marley
Employees Worked With
August 16, 2024
I was looking for Tacoma off-road and ended up buying fully redesigned TRD-Pro!!! So excited!!! Yaro was amazing and was fighting for me until we won!!! fully redesigned TRD-Pro!!! So excited!!! Yaro was amazing and was fighting for me until we won!!! More
by eliut0729
August 12, 2024
I was referred to Yaro from my boss that was very happy with his service. Yaro and Raouf got certified Sienna for my wife and she couldn't be happier!!! with his service. Yaro and Raouf got certified Sienna for my wife and she couldn't be happier!!! More
by Angel
Employees Worked With
August 11, 2024
John was the salesman I worked with in June 2023. He was a delight to work with, and I met with him multiple times to find the right fit for a car. He seemed to have a personal endeavor to provide th He was a delight to work with, and I met with him multiple times to find the right fit for a car. He seemed to have a personal endeavor to provide the best quality of service, always kind, warm and considerate. I could not be happier with my CR-V! Parkway is a great dealership and I highly recommend! Thank you John!! More
by Bicky
Employees Worked With
August 04, 2024
Yaro is a stellar salesman! He was professional, courteous, informative and enthusiastic. He worked with me until I felt happy about making my purchase. Yaro continued giving me He was professional, courteous, informative and enthusiastic. He worked with me until I felt happy about making my purchase. Yaro continued giving me updates via text, per my request. When I came to pick up my car, he showed me how he made sure my car was washed and sparkling clean. He helped me connect my phone to the media system and pointed out the safety features I should know. Yaro treated me with respect and made me feel like an important and valued customer. More
by sachikosato66
Employees Worked With
July 31, 2024
James and Yaro made it so smooth and easy! !! Highly recommend this dealer!!! The way to go! !! Highly recommend this dealer!!! The way to go! More
by Ann
July 19, 2024
Happy with my purchase from Parkway Toyota. Highly recommend Yaro- he sold a few cars to my friends and we are all very satisfied! Highly recommend Yaro- he sold a few cars to my friends and we are all very satisfied! More
by Batraz
Employees Worked With
July 19, 2024
Went with my son on May 12 to purchase a preowned car that was listed on their website. Everything went very fast paced, papers were given to be signed and taken away immediately not allowing time to cle that was listed on their website. Everything went very fast paced, papers were given to be signed and taken away immediately not allowing time to clearly review. When we got home we noticed the price was $2400 more for the car and they added gap/warranty for an additional $5500 without telling us. When we got home, I asked to have everything corrected and the finance manager Mike said it would cost $1000 more to redo the paperwork. I stated we wouldn't take ownership of the car so they refunded us the price difference and stated we can easily call the bank and take the gap/warranty off. When we contacted the bank, they notified us this wasn't true and the dealership would have to do it and file new loan documents. I"ve called and texted multiple times and always get the same response "sorry, we will handle it" its 2 months later with no resolution. Filing a 93A complaint for bad and deceptive business practice More
by ipagan84
