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Parkway Toyota of Boston
West Roxbury, MA
1,359 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,359 reviews
November 16, 2008
I had been at several dealerships looking for a used car and I didnt have alot of money to spend... Only 12,000. Every where I went I felt like the people at the dealershop thought that my money wasnt wort and I didnt have alot of money to spend... Only 12,000. Every where I went I felt like the people at the dealershop thought that my money wasnt worth what I wanted. When I went into Prime Toyota I was greeted with a professional greeting by Mike L. Along with this greeting he smiled and made me feel at ease (at every other dealer I had a very nervous feeling.) I told him I only had 12,000 to spend and I wanted a vehicle that was reliable, dependable and good on gas. He suggested a used Toyota Corolla. I really didnt know what I wanted for a vehicle but I decided to trust this sales person. I drove the Corolla and fell in love with it. Upon going into the dealership I was very nervous because I know that it was time for the worst part of car shopping! But something that made me feel better was that the price was on the windshield so I knew what they wanted me to pay for the vehicle. (other dealerships this was a big surprise and made me feel very uneasy.) When I went to sit at the sales persons desk the General Manager (Dave Laliberte) came over and thanked me for comming in and said if there was anything he could do to help please just ask, and he handed me his business card. I was very impressed because he didnt have to take the time to introduce himself to me as the customer. The back and forth over price was really easy. Pretty much what you see is what you get at this dealership and Mike L. was not pushy at all. Next I went into the Business offic with Mac M. He was so professional and once again put me at ease and made sure my vehicle payment where exactly where I was comfortable. I have to say that this dealership went about and beyone there call of duty and I would certainly recommend them to anyone I know. The sales staff, management and price was exactly what I was looking for in my search for a vehicle. More
by timepack7
Employees Worked With
Mike LaFlamme, Dave Laliberte and Mac Mcrea
July 30, 2008
I'll try to make a long frustrating story shorter. I spent a week researching Vehix and Autotrader and found a Toyota Camry at Prime Toyota/Honda in West Roxbury that fit what I was looking for. I calle spent a week researching Vehix and Autotrader and found a Toyota Camry at Prime Toyota/Honda in West Roxbury that fit what I was looking for. I called the night before to inquire if available, WP(name withheld to protect incompetence) said 'yes' at 8:30pm (dealer closes @ 9pm). I called the morning I was to go see the car, S. & DS (name withheld for same reason) both said car was still available. I packed the family up to make the 1 1/2 hr drive (morning traffic) and 15minutes before arriving, D.S. calls to say the car was sold the night before (your draw your own conclusion). 2 hours of my morning wasted. A.C. called to try to make ammends by insisting that he had other cars and that they would drive the care TO MY HOUSE for me to look at (sounds impressive). A.C. called me with a car that he said that was equal to the other (car was $900 more with less options). I told A.C. that if they would match the price of the other car then I would love to see and consider purchasing after test driving. He said he would get 'right back to me'. An hour later, I called to ask if the price could be matched. A.C. said "I busy right now, I'll call you in a couple of minutes." At this point I have wasted half a day trying to get this done. I called A.C. back 40 minutes later to say that we had plans at 3pm and that there was no way the car could get to me in time to test drive so I'm cutting my loss of time and told him not to call me back. Now the cherry on the cake. THREE MINUTES LATER! I get a call back from A.C. telling me he just listened to my message and that he had been busy with a showroom full of customers. (You see up to this point, I thought I was a customer of A.C.'s but I didn't realize my mistake until then. It amazed me that A.C. couldn't call me back in the time frame that he specified, but all it took was for me to leave a voicemail and I got him to call me in three minutes! Amazing! I wonder which cherished customer he told to wait a couple of minutes while he called me back!). Well all A.C. wanted to do was make excuses for why things hadn't progressed due to him being busy. My day stareted at 8am, loading up the family to see our potentially new family car. My Prime Toyota nightmare ended at 1:48pm with me hanging up on A.C. due to him not treating as a customer but rather as an intrusion on his time to help customers who were at the dealership intead of those that he was in the middle of helping. Maybe my experience was an isolated case. But I felt it was worth warning people of it because I'm sure it wasn't the first time and probably won't be the last time that the communication and efficiency at Prime Toyota in West Roxbury was subpar. Thank you for your time in reading this review. More
by meetings22
Employees Worked With
Anthony, David, Scott
July 25, 2008
Great dealership. Our salesman Nick was very laid back and low pressure, took us out for a couple of test drives in a Prius and a Camry hybrid. They had the car we wanted with the trim we were looking fo and low pressure, took us out for a couple of test drives in a Prius and a Camry hybrid. They had the car we wanted with the trim we were looking for and were willing to negotiate a fair price. Parts department did a fine job installing Sirius Satellite Radio. Financing was able to get us a great rate on the loan. More
by Jamiebach
Employees Worked With
Nick Butrimowicz
September 26, 2007
I had been looking for a corolla for quite a while and also I had been shopping around for a while. I got in touch the the Sales person from Clair. Amit was very helpful and courteous. He understood what also I had been shopping around for a while. I got in touch the the Sales person from Clair. Amit was very helpful and courteous. He understood what we were looking for. No pressure all good sales. More
by saharanembang
Employees Worked With
Amit Shakya
July 25, 2007
Purchased last car thru MassBuy.com but the 2 dealers has a1.0 rating on this site so I saw Clair has a 4.9 rating so I thought I'd give them a try.Been looking for 6 months for a Tacoma. Got a 2007 for $4 a1.0 rating on this site so I saw Clair has a 4.9 rating so I thought I'd give them a try.Been looking for 6 months for a Tacoma. Got a 2007 for $4500 under asking. Took less than an hour.Pravin has a good sense of humor & the whole staff was more than friendly. Now I know why they received a 4.9 out of a 5. Just plain old good service from A to Z. You can't go wrong here. Bob W. Milton More
by bmer
Employees Worked With
pravin
June 27, 2007
Amit Shakya was very patient, and bent over backwards to work with us in our purchase of a Toyota Prius Touring Edition, a very hard car to find. He really went the distance with us to not only find the ca work with us in our purchase of a Toyota Prius Touring Edition, a very hard car to find. He really went the distance with us to not only find the car for us, but then to give us a fair price. No pressure, no hype, just extraordinary help, consideration, and courtesy as we needed it. Then, when we had made our decision, he outlined exactly what we needed to do, and what we needed to bring with us when we went to pick up our new "baby". And even though he had to meet a prior appointment with another customer, he never once made us feel like we were in an assembly line! Then Mike Turin smoothed out the paperwork process so we were in and out of the dealership and driving home in our new Prius within half an hour! We could not have been more pleased with the experience, especially when you consider all the horror stories one often hears about car dealerships with the often high pressure tactics and long waits for paperwork to finally go through. None of that with Amit, Mike, and Clair Toyota! We could not be happier with our experience! More
by ronaldsauve
Employees Worked With
Amit Shakya, Mike Turin
May 27, 2007
First time new car-buying experience was a complete success. Had e-mailed over 9 dealerships for quotes on 2007 Rav4. Clair came back with the lowest price by far. Amit is very professional as well as success. Had e-mailed over 9 dealerships for quotes on 2007 Rav4. Clair came back with the lowest price by far. Amit is very professional as well as extremely knowledgeable about the product he sells. For a quick,no-hassle,pressure free buying experince go to Clair. Do yourself a huge favor and deal with Amit. More
by COSBY
Employees Worked With
Amit and Pablo
April 10, 2007
Am over 70..many new cars..best experience to date. Bought a Rav4 and treated like it was a 470 Lexus. Best deal, carpets thrown in and just a pleasure to do business with. Amti is a jem and everyone Bought a Rav4 and treated like it was a 470 Lexus. Best deal, carpets thrown in and just a pleasure to do business with. Amti is a jem and everyone there is business-like and helpful. OUTSTANDING. Shopped 6 dealers..stay away from IRA Tewksbury and Jeffarian. More
by fasatherb
Employees Worked With
Amti Shaka
February 14, 2007
I recently purchased a new car from Clair Toyota and am very pleased with the vehicle, the price that I paid and the overall experience. Maxwell Bahery was the sales rep and escorted us on the test drive. very pleased with the vehicle, the price that I paid and the overall experience. Maxwell Bahery was the sales rep and escorted us on the test drive. He let my wife and I select the route, didn't complain when it was long, didn't talk on endlessly, but knew the vehicle well and answered all our questions easily. When it came time to agree on a purchase price, the sales manager Carlos Ortega came over to Maxwell's office and we discussed the vehicle that we were buying and the one that we were trading in. We agreed on the price of each separately in less than 15 minutes. There was none of that running back and forth to the manager's office, making you sit there waiting forever. One we were finished, we shaked hands and then Carlos left and let Maxwell write up the order. I then made the scary walk to the finance quy, Pablo which turned out to be fairly pleasant as well. He made the traditional offers of Lojack and tire protection, but didn't pressure me at all. I paid a small deposit and was out of there in 20 minutes. The next day, I received a call from Maxwell asking if I wouldn't mind asking me if I wouldn't mind picking up the vehicle earlier than we had planned since a large snowstorm was expected. My wife went to pick up the vehicle, Maxwell explained the operation including the NAV system, introduced the service manager, helped my wife purchase rubber mats (to keep the nice carpet mats that came with the vehicle) for better weather, at a 15% discount and then sent her on the way. I would certainly recommend this dealership and these people wholeheartedly. More
by JCarter
Employees Worked With
Maxwll Bahery. Carlos Ortega and Pablo
