Parkway Toyota of Boston

I wanted the 4 cylinder Highlander but I also wanted the third row seat. Prime was the only dealer in the greater Boston area that was willing, and as a matter of fact, they volunteered to have one shipped third row seat. Prime was the only dealer in the greater Boston area that was willing, and as a matter of fact, they volunteered to have one shipped from another sales region (Ohio). On top of that I got the car at invoice price after rebates and all their employees are friendly without being phony. More

The reason I am giving this such a good rating is because I came in for an Oil Change on my 2005 Toyota LE and ended up having about $700.00 worth of work done on my car. Tracy the Service Mgr.loaned me a I came in for an Oil Change on my 2005 Toyota LE and ended up having about $700.00 worth of work done on my car. Tracy the Service Mgr.loaned me a car which was great and then Millie in Service recommended Felix in Sales (I asked for for someone that would match my personality) and he was absolutely excellent. I wanted a white with tan interior Camry & on a cold and windy day he ran around the freezing parking lot with me in the car to find what I deceided on a Silver Le with a sun roof. How many guys would do that with a smile. I then met Russ the GM who was just great - I was then off to Murdock for financing and he spent a good amount of time with me - until I understood everything including giving me my credit score which I thought was great. So you see I did have a good experience and I love my new car. Thank you Deborah Bingham More

I came in to take a look at a Rav4, Felix was awesome, he was friendly, professional , well informed and was eager to answer all my questions about the vehicle without any pressure. I would love to buy the c was friendly, professional , well informed and was eager to answer all my questions about the vehicle without any pressure. I would love to buy the car from him when I am ready. Great experience, nice people, nice dealership, Thanks, Felix!!!! More

I had a very positive experience at Prime Toyota when purchasing a new Camry last month. Jean Purval, the sales representative, was knowledgeable, courteous, and extremely customer focused. I had contact purchasing a new Camry last month. Jean Purval, the sales representative, was knowledgeable, courteous, and extremely customer focused. I had contact with several individuals during my search ( from other organizations) and Jean was, by far, the one who exhibited the highest professionalism. His key characteristic was his communication ability, specifically he listened to my concerns, answered my questions, and continued to stay in touch with me over several months as I moved from "shopper" to "buyer" always in a professional manner. I am encouraging others to buy from him and I will contact him first when I buy my next car. Trisha More

The price was the best price I found, everything went very smoothly and I don't feel like I got ripped off. Everyone was helpful and straightforward. I was able to negotiate with a phone manager over the very smoothly and I don't feel like I got ripped off. Everyone was helpful and straightforward. I was able to negotiate with a phone manager over the phone and just go into the dealership to finalize the deal and sign papers. Easy. More

My wife and I were not planning on buying a car the day that we went to Prime Toyota on a Sunday afternoon. I had been looking, and had seen a used Camry that I liked at Prime Toyota, which is near where that we went to Prime Toyota on a Sunday afternoon. I had been looking, and had seen a used Camry that I liked at Prime Toyota, which is near where I live. We were just planning to look and perhaps take a test drive. As soon as we got there, a salesman came to greet us. I was not interested in dealing with a salesman at that time, so I told him we were "just looking". He was very friendly and polite, and let us look around without bothering us. I finally went and asked him if the car I had seen was still there. Unfortunately, the car I had seen and liked had been sold. But he did point us in the direction of a similar car. I have to say that the salesman (Jean Preval) was probably the nicest, most genuine car salesman I have ever dealt with. I really got the feeling that he was being straight-up with us every step of the way, and that he actually cared about ensuring that we were satisfied. He went out of his way to treat us right. He was really committed to his job and had a passion for customer service. I also was pleasantly surprised in that I was totally dreading the whole car-buying thing, yet he made it a great experience. We ended up putting a down-payment on the car that day. The next day I completed the deal. Jean took care of the registration and inspection for us. I just drove it out of the lot, no hassle and no problems. What a great car-buying experience! I would recommend this dealership and this salesman. They are really dedicated to satisfying the customer. More

I have purchased or leased 8 new vehicles in my lifetime I have purchased or leased 8 new vehicles in my lifetime and this was the least stessful experience at any dealer. The salesman Caio Machado took c I have purchased or leased 8 new vehicles in my lifetime and this was the least stessful experience at any dealer. The salesman Caio Machado took care of even the smallest detail (ordered accessories, replaced a broken knob on the new vehicle, showed me around the parts and service areas, etc.). He was always available when I had a question or concern about the sale. His low key and relaxed approach ultimately is what made me comfortable with purchasing at Prime. Business manager Pablo Tavarez was also a pleasure to deal with. He was thorough in explaining the paperwork and kept his word at every turn. Also, the aggressive internet price quoted me by April skinner easily beat the local competition and is what initially attracted me to Prime. In the end the only dissapointment was my trade-in value. My vehicle was kept in absolutely pristine condition (seat covers, all maintenance documented, new tires, no dents or scratches, recently detailed). After only receiving $9k for a trade-in I saw advertised an identical Toyota Tundra at another local dealer with 8 thousand more miles for a price of $18,800. More

It's as if they find that their customers matter to their It's as if they find that their customers matter to their business, and that it would be ok it you treat them as humans... perhaps even with .... It's as if they find that their customers matter to their business, and that it would be ok it you treat them as humans... perhaps even with .... respect ! [are you listening, Ernie Boch ?] My dealings began with a phone call to April, who was professional and knowledgeable. Then I was assigned to Felix in the showroom who was always responsive, polite, and accurate. One of my main problems with car purchasing is all of the waiting. Once I made that known to Felix, he was extremely accommodating - punctual and prepared for our appointments, everything was ready and/or taken care of right away. Oh, and I almost forgot – I got a good deal on a nice, new car ! More

The dealership was very responsive throughout the entire process. Charlene brought cars to our office for us to test drive. She and the rest of the staff made buying a car a very enjoyable expereience. I process. Charlene brought cars to our office for us to test drive. She and the rest of the staff made buying a car a very enjoyable expereience. I have already recommended the dealer to others and I will continue to recommend them. More

The dealership was extremely responsive throughout the entire process. Charlene brought cars to our office for us to test drive. She and the rest of the staff made buying a car a very enjoyable expereie entire process. Charlene brought cars to our office for us to test drive. She and the rest of the staff made buying a car a very enjoyable expereience. I have already recommended the dealer to others and I will continue to recommend them. This is my first new car so it was even better that the experience was such a positive one. More