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Parkway Toyota of Boston

West Roxbury, MA

4.8
1,346 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us. We believe in forming long-term relationships that are built on trust and integrity. The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life. We believe that our team deserves to work in a supportive, competitive, family environment. Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends. We believe in respecting your time and intelligence. We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure! Lastly, we want to share our passion with you. We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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1605 VFW Pkwy

West Roxbury, MA

02132

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Showing 1,346 reviews

August 04, 2009

Bought a used 2004 Ford Expedition. Truck has 2 issues that have not been resolved after a month's time. DVD player has no power and the stereo has an annoying whinning noice. I have been to the dealer More

by jkearns
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tracy Richards, Mike Brown
Aug 17, 2009 -

Parkway Toyota of Boston responded

James, I apologize for the problems you have encountered. As I have told you on the phone we will work with you to reach an acceptable solution. I do apreciate your patience and understanding as we correct the problems with your audio system. Moving forward, I want you to know that your business is extreemly important to us. Thank you again. Russ Ward General Manager Prime Toyota

July 31, 2009

After having a less-than-great experience at another Toyota dealership, I had my guard up when visiting Prime. I was pleasantly surprised. Everyone I met there was friendly and welcoming. I never rea More

by jcranmer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Batista
July 13, 2009

Overall, a very positive experience. We leased our last 2 Toyotas from a different dealer and decided to try Prime. We're very happy with the experience. Our sales rep was very helpful and not too pushy. More

by Hondoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix in Sales
July 11, 2009

I had an extremely positive experience with Toyota Prime... Mostly thru Stan Dickle in Sales and also Pat Rose in Service should be mentioned. Stan coaxed me into buying a new 2009 Tacoma. It was j More

by FJS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan ZDickle Jr., Pat Rose
July 02, 2009

Jewell, Mike, and Pablo provided excellent and friendly service. It helped that (1) I knew exactly what I wanted, and was capable of getting it, so didn't have to haggle; (2) that I was made an offer via More

by erika9j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Bongo...
June 29, 2009

If you're looking to buy a Toyota, this is definately the place to go. I wanted to buy a Corrolla, and requested online quotes. Prime was the most prompt in responding and also had the best quote. I had orig More

by KIandKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix, Jason, Mike
June 02, 2009

Mr. Rodriguez took a great amount of time to show us various models of Toyotas so that we would be able to evaluate the differences and how they would suit our needs. After our initial visit on 3/25/09, More

by fishingmv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Rodriguez Mr. MacCrae
May 27, 2009

Made me an awesome deal that I just couldn't refuse. The sales person was very approachable and not uncomfortable to deal with. Did not administer the typical pressure that is asscociated with sales people. More

by judi63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
felix rodriguez
May 19, 2009

I initially had some issues going into the dealership but with the intervention of the President of the company and GM, I was made welcome and treated exceptionally well. Jean, my sales person more than m More

by boomkrish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jean Preval
Jun 03, 2009 -

Parkway Toyota of Boston responded

Dear Mr. Kumar, I apologize for your experience on your first visit. We effort to be transparent, helpful and customer focused. I am extreemly happy that we were able to earn your business. I hope that you and your wife enjoy your new Rav-4 for many years to come. Sincerely, Russ Ward General Manager Prime Toyota

May 17, 2009

Felix is a wonderul salesman. He comes across as honest, forthright, candid and very expert. He knows cars and their mechanism; he knows the Toyota products intimatley. He was honest in comparing them to ot More

by anngil2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Rodriguez
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