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Parkway Toyota of Boston
West Roxbury, MA
1,347 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,347 reviews
December 07, 2023
Yaro helped my wife to get into new car! Showed and explained her all the accessories!!! Highly recommend Parkway and Yaro Showed and explained her all the accessories!!! Highly recommend Parkway and Yaro More
by WIDENER2886
December 07, 2023
We visited a few Toyota desires and ended up buying at Parkway. Yaro was fantastic!!! Highly recommend! Parkway. Yaro was fantastic!!! Highly recommend! More
by Lera
Employees Worked With
December 06, 2023
Average experience. Yaro was an "OK" sales rep. Pushy and opaque. Got very upset that I would not finance through Toyota and they even stated to me that they cant sell t Yaro was an "OK" sales rep. Pushy and opaque. Got very upset that I would not finance through Toyota and they even stated to me that they cant sell the car to me if i dont finance through Toyota, which I know is illegal. Luckily I came with my own pre-approval. Also, lucky I found the CarEdge podcast which taught me much about the car buying process and equipped me with everything I needed to be an educated consumer in the market space. When I had additional questions and concerns with my new car, I was directed back to Yaro who kept bringing up the fact that I got a great deal on the car (maybe because his commission wasn't so great on my deal). I don't know personally what it is like to buy from other dealers in the area. However, I do know the experience could have been much worse but it definitely could have been much better. Also, side note: Toyota's quality is not what it used to be. I even reached out to Toyota to complain about a cosmetic issue with my brand-new purchase and they just brushed it off. More
by Uconnmurse
December 01, 2023
I had the privilege working with Leonardo. Easy going and there was no pressure. Answered all my questions and concerns. I would recommend him. Easy going and there was no pressure. Answered all my questions and concerns. I would recommend him. More
by Colin.hynes
Employees Worked With
November 30, 2023
We got new Venza from Yaro and very happy with his service. Mike Hanna also was great- explained everything on extended warranty! service. Mike Hanna also was great- explained everything on extended warranty! More
by Mariana
Employees Worked With
November 28, 2023
Very good experience with Yaro and Parkway. Yaro came in his day off to make sure we are taken care of!!! Yaro came in his day off to make sure we are taken care of!!! More
by Marielabravo1969
Employees Worked With
November 23, 2023
When reaching out to an online chat the woman on the other end said she would have a client adviser reach out. I received an auto generated message from a client advisor. I've been on the hunt for a car other end said she would have a client adviser reach out. I received an auto generated message from a client advisor. I've been on the hunt for a car and all dealerships I have chatted with was an actual person. I had some questions that needed to be answered so the " make and appointment " button in the automated email was not what i needed. Called the dealership 2 days later and was told car had a deposit and then it was sold but not sure and idk 100%.. so asked for Manger to call me. Rudest person I have ever spoken to. Said client advisor reached out via email. Actually no HE didn't.. an auto generated email did. So he said we'll at the end of the day car is sold. HORRIBLE CUSTOMER SERVICE. More
by Karen
November 22, 2023
Yaro was very helpful and straightforward! Highly recommended Parkway Toyota and Yaro! Service department is great as well!!! Highly recommended Parkway Toyota and Yaro! Service department is great as well!!! More
by Kamala
November 22, 2023
I had the best experience with Yaro. He was so patient, kind, informative and professional. He was extremely knowledgeable about the vehicle I ended up purchasing. I was dreading going t He was so patient, kind, informative and professional. He was extremely knowledgeable about the vehicle I ended up purchasing. I was dreading going to a dealership because of past experiences I’ve had, but the second he said “hello”, I knew I would be comfortable working with him. He was zero pressure, just presented facts, and the best options for us. For what I thought was going to be a difficult process, ended up being the complete opposite. Pain free, quick and easy! I highly recommend you to seek out Yaro for your next car! More
by valjk8281
Employees Worked With
November 18, 2023
Yaro was super efficient and helpful. A 10 out of 10! Thanks Parkway Toyota for having everything I wanted and more!!! Satisfied customer ✨ A 10 out of 10! Thanks Parkway Toyota for having everything I wanted and more!!! Satisfied customer ✨ More
by laurabeth02464
Employees Worked With
