Parkway Toyota of Boston

We started out at other dealerships that played games and did not offer great incentives. Unlike the other dealerships Prime offered great financing, price, customer service, and the least painful price nego did not offer great incentives. Unlike the other dealerships Prime offered great financing, price, customer service, and the least painful price negotiation we've ever experienced. Felix was also a great listener and helped us find the car that was right for us. We went into Prime Toyota without much expectation but we happily walked out with a new car. The 0% APR financing offer and the deal we got on our new car was hard to beat. The high quality customer service we received from Felix and the other Prime staff was the cherry on top. More

Prime Toyota is a fantastic dealership. This is the 3rd car that I have bought from this dealership and they are the best. Felix Ridriquez is one of the best salesman that I have ever dealt with. I enjoyed car that I have bought from this dealership and they are the best. Felix Ridriquez is one of the best salesman that I have ever dealt with. I enjoyed the sales experience and will recommend them to my family and friends. Good Job Prime Toyota !!! More

Dealership is a small and service oriented one. The level of service from email based pricing, education about Prius and financial assistance were all superior. Our salesman, Jean and financial manager, Pabl of service from email based pricing, education about Prius and financial assistance were all superior. Our salesman, Jean and financial manager, Pablo, were friendly, helpful and effective. They were courteous, on-time, and delivered the car and terms we wanted. The dealership outperformed their competitors. I would recommend Jean, Pablo, and the dealership to all of my friends and colleagues. We have not received such good service in any other major purchases we have made in our lives so such experiences are well valued. More

My experience with Prime and Emile was great. I was very comfortable and that is not the case with most car dealers. I would suggest Prime to friends and relatives who may be looking for a new/used car in comfortable and that is not the case with most car dealers. I would suggest Prime to friends and relatives who may be looking for a new/used car in the future. Emile was friendly, kind, courteous and made the experience more enjoyabe. More

Prime Toyota was an absolute PLEASURE to deal with! Each person took great care of us and I am really impressed with Prime's focus on customer satisfaction, even going out of their way to get the vehicle re person took great care of us and I am really impressed with Prime's focus on customer satisfaction, even going out of their way to get the vehicle ready for us to take delivery the day after they got it (we wanted it quickly because my wife was 2 days before her due date). For example, Felix was EXTREMELY helpful explaining everything and answering all questions; and is just a really nice guy to deal with (who says that about a car salesman?!). He even called a few times post-sale to ensure that we are satisfied with our purchase! I did most of my "business" work with Mike and I remember thinking, "here we go...into the business office, the place where I will finally get slimed by this dealership," but it was exactly the opposite! Mike was really honest and went out of his way to earn my trust and ensure that I was comfortable and got only the things I wanted (he didn't try to sell me beyond what I was interested in or talk me into something that I didn't want - he just explained all of the options and let me make the decision answering questions along the way) and then Pablo repeated that easy to deal with experience when we came in for my wife to sign everything that I had already signed so we could both be on the title. The Prime team made a process that many people have learned to dread (buying a new car) a really pleasurable and fun process! Jason was extremely patient answering all of my questions and giving me all of the facts in writing over email before we ever met! I could go on and on about how impressed I am with everyone I dealt with at Prime because of the fact that they actually made buying a new car fun; but the real compliment is this: I am MORE than willing to recommend Prime Toyota to anyone looking for a Toyota. More

Excellent customer service - good info about the car I was looking at, willing to talk about the price and negotiate; great set-up with registration, insurance. They really made it easy to buy a car and was looking at, willing to talk about the price and negotiate; great set-up with registration, insurance. They really made it easy to buy a car and feel good about it. Only negative comment is that I found a certain amount of "disinformation" in offering me the extended warranties. More

After Millie, who works in the service department, introduced me to Felix to evalute if I wanted a new car of not, I felt relaxed and trusting. We explored what might be some good options, did some te introduced me to Felix to evalute if I wanted a new car of not, I felt relaxed and trusting. We explored what might be some good options, did some test driving and I came back another time to explore payment plans. We made a deal I was blown away with. I had counter offers from another dealer willing to beat any price offered but I didn't experience the same reliability. Buying a car can be a stressful experience and I needed to have confidence in the people I was transacting with. I've had the car, a Corolla a month already and its good to know I'll be servicing it in a place I respect. Thanks Felix for making it happen. Tom D. More

I bought my truck at prime service was great very friendly I highly recomend dealer to anyone friendly I highly recomend dealer to anyone More

excellent customer service great time shopping for my car here associates have good knowledge in what they are selling and everyone was very friendly. good competitive pricing great warranty offered on all here associates have good knowledge in what they are selling and everyone was very friendly. good competitive pricing great warranty offered on all cars.will recommend anyone shopping for a car to shop here. More

This was a great experience! I had visited several other dealerships in the area for the same vehicle and competitive vehicles and the experience left me disappointed. From the minute I walked into the dea dealerships in the area for the same vehicle and competitive vehicles and the experience left me disappointed. From the minute I walked into the dealership, the sales staff was extremely helpful. The leasing manager was also very helpful. This is my second experience at this dealership; I leased a vehicle when they were operating under a different name, but the experience was great at that time as well. I would definitely recommend this dealership to others. More