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Parkway Toyota of Boston

West Roxbury, MA

4.8
1,358 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us. We believe in forming long-term relationships that are built on trust and integrity. The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life. We believe that our team deserves to work in a supportive, competitive, family environment. Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends. We believe in respecting your time and intelligence. We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure! Lastly, we want to share our passion with you. We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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1605 VFW Pkwy

West Roxbury, MA

02132

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Showing 1,358 reviews

August 19, 2010

Felix Rodriguez was friendly and personable, and we quickly established a conversation with him. He was careful to inquire about what we were looking for in a new car. He answered our many questions More

by smjott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
felix rodriguez
August 17, 2010

Both Mike and Pedro were more than accommodating in my visit to Prime Toyota. I went in looking for an affordable car payment and was able to do so that same day. I wasn't too sure about getting into a More

by liog4134
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Burke, Pedro Rodriguez
August 11, 2010

First I went to Prime to buy a Corolla for me. Joel Lesser was assigned to me. He is very patient as I didn't have much car buying experience. We chose the best model for my budget at a good price and More

by ernievpfs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Lesser, Pablo Tavarez, Lesley, Joseph Ariosta
August 10, 2010

I purchased my new Toyota from Prime Toyota for a bunch of reasons. First, these guys were honest and helpful. I never felt pressured or rushed. I had shopped 3 other places and had to walk out of two of t More

by Ivan227
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
sam s.
August 09, 2010

The salesman at Prime Toyota, Joel Lesser, was excellent on all points. The agency was efficient and delivered a beautiful Prius G3 ready to go. But it was also rather stingy, offering me More

by kfairbanks1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Lesser, Mike (in Finance), and the head of sales
August 06, 2010

Bought a 2007 Toyota Certified Tundra with 6000 miles. Since I had to fly in I wpent a great deal of time confirming that the truck was in perfect condition. When picking up the truck it had two smelly ai More

by bwiggers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Russ Ward
Aug 17, 2010 -

Parkway Toyota of Boston responded

Mr. Wiggers, I apologize for any misunderstanding there was. When we spoke we came to a mutual agreement about items that you wanted addressed. I addressed all of the items that you requested. You told me that due to you where you live it was not reasonable to bring the vehicle back to have it examined and recleaned so you would take care of it yourself if I gave you all of the other items you requested. I have done everything as promised. I am disapointed that you are not happy with your vehicle and would be more than happy to trade it toward a new vehicle to assist you. Russ Ward General Manager Prime Toyota

August 03, 2010

The dealership was very friendly, efficient, low-pressure and relaxed. The price offered via the Internet was very good, and was honored at the dealership. Andrew was very warm, informative, and clearly want More

by bspitzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Fenno
August 02, 2010

I like sales person's attitude. They are nice and keep me informed about car. If someone want to buy any cars (new or used), I would recommend this dealer, especially Filix. If you are there, find him fi More

by kangsang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Rodriguez
July 30, 2010

I found online a used 2007 Toyota Sienna that fit what I was looking for, went in to Prime Toyota to take a look, and ended up getting a great deal. The salespeople were friendly and patient. The starting More

by platyfish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sambo
July 30, 2010

I was referred to Prime Toyota by my boyfriend during the 4th of July weekend. I was met at the door by Joel Lesser who allowed me to test drive a 2010 Corolla. Joel was very helpful and allowed me to ask More

by lbgannon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joel Lesser
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