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Parkway Toyota of Boston

West Roxbury, MA

4.8
1,358 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us. We believe in forming long-term relationships that are built on trust and integrity. The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life. We believe that our team deserves to work in a supportive, competitive, family environment. Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends. We believe in respecting your time and intelligence. We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure! Lastly, we want to share our passion with you. We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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1605 VFW Pkwy

West Roxbury, MA

02132

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Showing 1,358 reviews

January 05, 2011

Mr Felix was extremely courteous when communicating with us! always with a genuine smile on his face. It was really a pleasant experience buying a car which is not usually the case. We also bought the first More

by Irenechavez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix
December 30, 2010

This is one of the most professional dealerships I have ever been to. I compared prices of the car I wanted and found it at Prime Toyota. I sent an email and got an immediate response. Sambo Sorm was my sa More

by fjgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sambo Sorm, Jesse B, Leyla, Murdock MacRae
December 29, 2010

Although my salesman and sales mgr were friendly enough (their suppose to be) I doubt I would ever set foot inside Prime again for sales or even service for that matter! If you like the "I remember" ga More

by ShelbyTC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Salesman and Sales MGR
December 26, 2010

I'd also like to let you know that our Sales Consultant, Eduardo Vivas Gonzalez, gave us an outstanding car-leasing experience yesterday with Prime. He was knowledgeable and professional and really helped More

by sherrigold
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Vivas Gonzalez
December 26, 2010

I would recommend Prime Toyota to anyone in the market for a vehicle. The staff was very friendly and helpful with all of my needs. Felix and Tim were very accommodating when it came to getting me in th More

by TSHUSKY9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Rodriguez, Tim, Mike Burke
December 22, 2010

My experience with prime Toyota was positive. The sales associate and manager were friendly. They honored what they told. I ended up buying 2010 Corolla LE for 0% Finance. The sales associate (Felix) is ve More

by s_basani
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Rodriguez, Jason and Chaan
December 18, 2010

my experience with prime toyota was very positive. the sales associate (felix rodriguez) who worked with me was very friendly, very helpful in helping me find the best vehicle for my needs, very knowledga More

by fngthompson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
felix rodriguez
December 17, 2010

I came to Prime Toyota after having an absolute nightmare of a visit to Boch Toyota. Where I might add I will never recommend to a sole. My experience at Prime was both courteous and pleasant. Yours sales More

by LadyJane516
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pedro Rodriguez and Murdock McCrae
December 08, 2010

I was looking to buy a new Toyota Camry 2011 LE and this made me go to Prime Dealership at W.Roxbury in MA. They have dealt with me in a courteous way and gave me a good price on the 2011 Camry LE. I honore More

by Sathish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sambo Sorm ,Mike
Jan 17, 2011 -

Sathish responded

I have visited the dealership with the problem I stated above.The response from them was, this is the way the Toyota car's were designed. So they told me they have nothing to say except for that they were designed this way. The service manager who drove with me acknowledged the fact with the spongy brakes , the fact that the car would appear to be stopping but it just jumps up at the last moment. They basically told me to keep on driving this and I will get used to it !! Well , I am applying the brakes a little harder now-a-days, don't know what else I would get with this car. The dealership was courteous in the way they handled me but they told me it works they way Toyota designed it. After having put 2500+ miles and 2 and half months into this car, I am still not used to this.

December 06, 2010

We have had our new hybrid for two months now. It drives well we love it. Our experience with our Prime Dealer was great. He help us to understand the workings of the car and explained numerous features to More

by rohoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix R. Rodriguez
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