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Parkway Toyota of Boston

West Roxbury, MA

4.8
1,358 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us. We believe in forming long-term relationships that are built on trust and integrity. The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life. We believe that our team deserves to work in a supportive, competitive, family environment. Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends. We believe in respecting your time and intelligence. We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure! Lastly, we want to share our passion with you. We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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1605 VFW Pkwy

West Roxbury, MA

02132

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Showing 1,358 reviews

January 31, 2011

Best buying experience in my LIFE. Jose did a wonderful job describing everything and did a very nice job of following up without being to "pushy". He put my requirements together and ensured me that every More

by smith_wayne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Freitas
January 31, 2011

Very happy with the service that I recieved from Mr. Rodriguez and do business with Prime. Mr. Rodgriguez has excellent customer skills; he answered all my questions with details about the options regar More

by Margot68
Customer Service
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Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Filix Rogriguez
January 30, 2011

Jose was very friendly and knowledgable. He answered all my questions and made me feel valued. His Manager and Business Manager were also great. They upgraded my car model just for being a local resident. More

by Gsmith127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Freitas
January 29, 2011

I had a great experience with Prime Toyota. They were professional, responsive and accommodating. Felix was great. He made the entire process straight forward and honest. All dealerships say that they "w More

by jmcdonough
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Felix Rodriguez
January 28, 2011

My car leasing experience with Prime Toyota and (Sam, Leslie, Michael) was the most pleasant and smooth experience that I've had to date. The employees at Prime are not only knowledgeable, but courteous More

by lmosher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sambo Sorm
January 24, 2011

I was looking for a car not sure what I wanted. Thinking about use car but decided to by new car and my sales man Felix who has great product nolige and answer all my question and got me a great deal and ex More

by zuley937
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
felix rodriguez
January 17, 2011

Andrew went above and beyond his job! Very knowledgeable, followed up with calls and if there were any questions or any issues they were addressed and resolved right away. Very professional, not your typical More

by gstipo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Fenno
January 15, 2011

Prime Toyota is a typical car dealership. The salesmen were knowledgeable and helpful during most of the process. However, the price negotiations and haggling are like most other dealerships. Once we st More

by NR1975
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Fenno
January 09, 2011

We agree on a price on a prius2 2010 $20678 didn't the We agree on a price on a prius2 2010 $20678 didn't the paper work when home realize they had trick me into paying prius 2 2010 for $2,1500 instead More

by liemdam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jean Preval
January 08, 2011

Sambo was very helpful and sincere. He answered all my questions and concerns. My only complaint was the amount of waiting. First was while Sambo went to the general manager with the negotiation. The long More

by ejb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sambo Sorm
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