Parkway Toyota of Boston

Shane Murphy and patrick Chawan excel in customer service. This is my second car I purchased from Prime! They are friendly, understanding, flexible and a pleasure to deal with. No hidden agendas, j service. This is my second car I purchased from Prime! They are friendly, understanding, flexible and a pleasure to deal with. No hidden agendas, just doing a professional job in evey way. They both deserve to be recognized abd I hope anyone wanting to buy a Toyota will contact them! More

AREAS FOR IMPROVEMENT: Sometimes I felt like it was hard AREAS FOR IMPROVEMENT: Sometimes I felt like it was hard to get a hold of some of the people I had been working with. I think this dealership does a AREAS FOR IMPROVEMENT: Sometimes I felt like it was hard to get a hold of some of the people I had been working with. I think this dealership does a lot of business, and they need to be able to find a better way to make customers feel a more personalized service. For example, the day I went to pick up my car, the finance manager wasn't there. I had to call him twice and email him once before I finally got him to answer some questions, and when he finally did, I felt rushed because he was with other customers. I also had to wait in the dealership waiting room for 20 minutes past our scheduled appointment time because he was busy. The day I was scheduled to pick up my car, my auto insurance company called me to say that the dealership had not sent the paperwork to transfer insurance, even though I had been told by someone at the dealership that the car was ready to be picked up. I had to call my contact person at Prime several times, and while I did get calls back, they were usually after 3-4 hours. THINGS I LIKED: Everyone at the dealership was very friendly, and unlike at other dealerships, I didn't feel like I was getting cheated out of something during the price negotiation process. The finance manager also went above and beyond to accommodate us and my husband's busy work schedule. I didn't feel pressured into buying something I didn't need or want. Rather than try to sell us something in their lot, they went to their sister dealership for stock availability just to get us the color car we wanted. The finance manager was also very forthcoming about the true value of some of the extended warranty programs, and he made sure I didn't pay for something I didn't need. More

I sent an internet request for a price. Before I had even looked at my e-mails I recieved a call from Chan at Prime asking about the price. I opened the e-mail while talking with Chan the price was good and looked at my e-mails I recieved a call from Chan at Prime asking about the price. I opened the e-mail while talking with Chan the price was good and I told him I would be in the following afternoon. When I arrived Chan was not available but Emile was. I sat down with Emile told him what I was looking for. Gave him the keys to my trade in (for pricing). We haggled over the trade in price and I bought a new Car. Saw the Finance Director Mack MacRae (usually the most tressful part of car buying). The experiance was less tressful than any car buying I have ever had. While Mack and Emile did go over everthing with me they never pressured me to buy something I did not want. I picked up the car two days later and have been very satisfied with the Car and the dealership. More

I had a very good experience while buying my new toyota scion that i am enjoying right now at Prime toyota. I got an excellent service everyone that participated in my new acquisition was excellent especia scion that i am enjoying right now at Prime toyota. I got an excellent service everyone that participated in my new acquisition was excellent especially Felix Rodriguez. He was very patient with me, he answered accurately all of my questions and even the stupid ones. Finally there's nothing to complain about everything was perfect. More

I was pleased with the way I was shown the car I wanted and all it"s features. I did have many questions about it all. I knew what my old car may be worth . I wanted another color but was told it was hard and all it"s features. I did have many questions about it all. I knew what my old car may be worth . I wanted another color but was told it was hard to get at this time. I am pleased with the color i did choose. I was a cash customer and had an old car to trade in. More

This was my second encounter with this Dealer. I had a great and pleasant experience. the moment I entered the lot of the Dealership, I was met by a cheerful sales person named Felix Rodriguez who was so great and pleasant experience. the moment I entered the lot of the Dealership, I was met by a cheerful sales person named Felix Rodriguez who was so helpful and showed a true professionalizm. Also Mr. Mutdock Mcrae the Finance Manger. I'd recommend this Dealer to any of my family members and friends who are looking for the same pleasant experience that I had. More

I Recently purchased a prius from Jose Freitas @ Prime Toyota and could not be more pleased with the entire process. After much research and shopping around at different dealerships prime toyota was the m Toyota and could not be more pleased with the entire process. After much research and shopping around at different dealerships prime toyota was the most professional and working with Jose made it my best car shopping experience. Jose's customer service and knowledge regarding the cars I was interested in was like no other. Many other dealerships that I went to made me feel as if I was just a sale to be made while Jose worked with me to get what I was looking for at a price that I was comfortable with. For all my fellow consumers, I give prime toyota and Jose Freitas an A++ More

I would strongly recommend Prime Toyota and Jose. I shopped for new minivan at several Toyota and Honda dealers. We had a Toyota Sienna, and were looking to trade it in for a new van. We shopped at Boc shopped for new minivan at several Toyota and Honda dealers. We had a Toyota Sienna, and were looking to trade it in for a new van. We shopped at Boch, Ira, Wellesley - to name a few. By far the best customer service and price came from Prime. Jose was professional, pleasant, and responsive to all my questions and requests. To be frank, most don't look forward to having to go through the 'car-buying' experience. But based on my experience with Jose at Prime, It will be the first place I go when we are looking for our next car. Thanks Jose and Prime Toyota! More

He was very nice when I walked into the dealership. He was very patient when I told him what kind of car and the Price I was interested. Finally I got what I want. After that he called me and asked about was very patient when I told him what kind of car and the Price I was interested. Finally I got what I want. After that he called me and asked about my new car and answered any questions I asked. He is really a good dealer. More

It was a genuine pleasure buying a car from Prime Toyota. We felt more like a friend of the family than just a customer. They were gracious, informative sensitive and genuinely interested in what wou Toyota. We felt more like a friend of the family than just a customer. They were gracious, informative sensitive and genuinely interested in what would be the best arrangement for us. We will recommend all of our friends and family to them. Other dealerships could learn a lot about what is truly customer service from Prime Toyota. The follow up calls after the purchase were yet another measure of the high quality of this dealership. More