Parkway Toyota of Boston

i was very pleased with Jose. He was informed and was very pleasant to work with! I have recommended this dealership to some of my friends that are in the market for new cars. Thanks Jose! very pleasant to work with! I have recommended this dealership to some of my friends that are in the market for new cars. Thanks Jose! More

Fantastic experience! These guys listen to what you want and get you into something that fits your budget. They do what it takes. HAPPY CUSTOMER! and get you into something that fits your budget. They do what it takes. HAPPY CUSTOMER! More

My wife purchased a car there (I'm sure she'll add something more descriptive later). Agreed to price rather quickly, only area where the txn was satisfactory, on a Thurs night. Car had to be something more descriptive later). Agreed to price rather quickly, only area where the txn was satisfactory, on a Thurs night. Car had to be located, came in on Sat to test drive and sign paperwork. Figured this would take 1 to 1 1/2 hrs. Took us 3 1/2 hrs. "computers were down" was the main cuprit, or so we were told. When we left, was agreed by the last person we talked to, Mac (Finance), that the car would be picked up some time before close on Monday night, which is 9PM. Monday around 545 got call from Jean (Sales) saying "where are you", txn had to be done by 6:30 or couldn't be done that day. Thanks for telling us (and my wife and I heard every conversation the same way). So, my wife needed to come back Tuesday AM. Agreed it would be at 9AM and she would be out of there in less than an hour. She was there until 2:30 PM! Remote starter, which we paid to have them install, was omitted, someone forgot to have it installed. My wife as promised person could start it by 11 AM, and it would take an hour to do. My wife agreed to wait. She got call while in a nearby store around 12,12:15 that the installer had just arrived (aws late for some reason) and was just starting the job. We found out later he came in around 11:30, so more time was wasted. Plus, we told them, NO PRIME STICKER OR PLATE HOLDER (no offense to anyone, we just don't like them). Jean said "you got it!". The car had both on it. So, at this point, we have spent nearly 10 hours at this dealership after agreeing to the purchase. How more unacceptable can you get than that! This may also seem after the narrative above to be a minor point, but anyone considering buying there should also beware of their Lifetime Powertrain Warranty. It is a dealer warranty, not a Toyota warranty; and in order to stay eligible for it you need to get your tire rotations and oil changes exclusively from Prime. They don't tell you that until quite a bit later. More

I would definitely recommend this dealership because of the friendly atmosphere, curtious sales representatives, and the overall professionalism of all involved. I would recommend this dealership to friend the friendly atmosphere, curtious sales representatives, and the overall professionalism of all involved. I would recommend this dealership to friends and family. More

I would like to say thank you to the guys at Prime Toyota in West Roxbury. We bought a new Tundra yesterday and could not be happier with the way were treated! Our salesman Jean Preval was a pleasure to work in West Roxbury. We bought a new Tundra yesterday and could not be happier with the way were treated! Our salesman Jean Preval was a pleasure to work with! and I can't say enough about Mac the finance manager he really is a class act and one of the best in the business!! This is the third car/truck we have bought at the Prime West Roxbury since 2009 and we really could not be happier! They found us the Truck we wanted at the price we wanted and were awesome at every step of the process! I will continue to buy at Prime! More

I have given the ratings of great for every category because I felt that prime's customer service was great there was always someone saying hello and always someone holding the door open. Jean was very because I felt that prime's customer service was great there was always someone saying hello and always someone holding the door open. Jean was very helpful with helping me find the right car and Murdock was great with helping me with the financing and paperwork. I would definitly recommend Prime to anyone looking to buy a car. More

I went to Prime Toyota in the hopes of buying a brand new Toyota Tundra. The salesman Jose was more than helpful in finding me a new vehicle. There were no hassles whatsoever. I can't be more happy with the Toyota Tundra. The salesman Jose was more than helpful in finding me a new vehicle. There were no hassles whatsoever. I can't be more happy with the service that I received at Prime. I have found my new dealership and I will be buying and servicing my vehicles there and sending anyone there that is looking for a new car or needing service done to there vehicle. More

Received exceptional service from all employees that we worked with and had great follow up experience throughout the week as well. Would highly recommend this dealership to anyone and will work with deal worked with and had great follow up experience throughout the week as well. Would highly recommend this dealership to anyone and will work with dealership when looking for another car in the future. More

I worked with Felix on getting a new lease because they wanted to buy back cars at this time. He was very pleasant and enjoyable to work with. He explained everything with great detail. He took me out for wanted to buy back cars at this time. He was very pleasant and enjoyable to work with. He explained everything with great detail. He took me out for a test drive and answered any questions I had about turning in my old car for the new car. After the deal was drafted up, he worked with me on getting everything transferred over and signing all the required documents. I would recommend Felix and would also do business with him again. I hope he is there in three yrs when this lease is up. Thank you very much, Linda Morell More

I really enjoyed working with Douglas. He was friendly, professional, and attentive to what I was looking for in a car. When the financial officer bungled my loan paperwork and almost cost me a late fee f professional, and attentive to what I was looking for in a car. When the financial officer bungled my loan paperwork and almost cost me a late fee from my bank (I was NOT pleased with customer service of the financing office), Douglas took care of everything. Although I was very displeased with the mistakes made by the financing and loan department, I will recommend people to Douglas. . More