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Parkway Toyota of Boston
West Roxbury, MA
1,360 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,360 reviews
August 15, 2011
Salesman was very helpful in assisting me to buy my used car. He was knowledgeable and courteous. I would recomment him as a salesperson to all of my friends. car. He was knowledgeable and courteous. I would recomment him as a salesperson to all of my friends. More
by lyla9229
Employees Worked With
Felix Rodriguez
August 10, 2011
This will be our 3rd vehicle purchased through the Prime Motor Group in the past 18 months. Each employee has gone above and beyond what our expectations were. We will continue to purchase our vehicles, bot Motor Group in the past 18 months. Each employee has gone above and beyond what our expectations were. We will continue to purchase our vehicles, both fleet and personal with Prime!! Truly exceptional service. More
by barrows1
Employees Worked With
3
August 06, 2011
Working with Felix Rodriguez was a pleasure because of his attention to detail and unwavering commitment to the client. I can only speak from my experience with him. As for the entire process of doing eve his attention to detail and unwavering commitment to the client. I can only speak from my experience with him. As for the entire process of doing everything, there was a tremendous amount of time waiting for things to happen. I can't imagine how the process could not be shortened. I would suggest that Feliz was the best part of the experience. -Carlos More
by cbsalib
Employees Worked With
Feliz Rodriguez
July 28, 2011
Both Mac and Patrick were very knowledgable about the cars and financing options avaialable to me. I had a tricky situation where I was turning in a lease car that was in an accident and trying to lease cars and financing options avaialable to me. I had a tricky situation where I was turning in a lease car that was in an accident and trying to lease 3 vehicles and they both made the difficult situation easy. More
by codonnell2
Employees Worked With
Patrick Chahwan and Murdock MacRae
July 28, 2011
I got a fabulous deal on a brand new Corolla S. My salesman Emile Salem was awesome, he was very up front and made the process very smooth. The finance Manager Ralph was very professional and knowledg salesman Emile Salem was awesome, he was very up front and made the process very smooth. The finance Manager Ralph was very professional and knowledgeable. Thanks for making it a painless experience! I have already recommended Prime to a few people at work. More
by vellard
Employees Worked With
Emile Salem,(Salesman), Ralph (Finance Manager)
July 27, 2011
We had very good no hassle time. Conversations were very good in dealing with the truck purchase. Also conversations in general was good. Thank you for your time good in dealing with the truck purchase. Also conversations in general was good. Thank you for your time More
by 11T truck
Employees Worked With
pedror
July 24, 2011
My name is Darline T Joseph I would like to say thank My name is Darline T Joseph I would like to say thank you to Prime Toyota specialy Mister Jean Preval, well i used to visited more then 6 compagny t My name is Darline T Joseph I would like to say thank you to Prime Toyota specialy Mister Jean Preval, well i used to visited more then 6 compagny to found a car with a good deal nothing was working for me, and when i come over to Prime Toyota i see Jean Preval he really help me to get a good car with a wonderful price. he was very kind and patient with me, with that i will send my freinds, also some of my family to coming over, so thanks a lot Mister Preval for your service and your patient.I think a personne like Mister Preval will make Prime Toyote a better place to visite. Darline joseph More
by dadou
Employees Worked With
jean preval
July 22, 2011
These folks were very polite, knowledgable and conveyed a genuine interest in regards to my specific requirements. The entire process from start to finish, (the sale, the business office and the delivery), genuine interest in regards to my specific requirements. The entire process from start to finish, (the sale, the business office and the delivery), was the best automobile purchasing experience that I have ever encountered. More
by jaxkev
Employees Worked With
Jessie and Randy Davies
July 21, 2011
I've now had 2 poor to bad experiences with Boch Toyota and Bernardi Toyota. I have driven a Toyota for more than 20 years and was ready to switch to a new car maker, because of the games (lies) and the w and Bernardi Toyota. I have driven a Toyota for more than 20 years and was ready to switch to a new car maker, because of the games (lies) and the way I felt treated at other dealers. I went to Prime as a last effort, and they renewed my faith in Toyota. I know the car is represented by the various individual dealers, but were it not for the gang I worked with at Prime, I'd be on to a new brand by now. Prime was different than my other dealer experiences, and in this case, for me, they made the difference. It would have been unfortunate to have driven a Toyota for 20 years and loved them, then switched cars because of the dealers that represent them. More
by Dick V
Employees Worked With
Chan, Ivan, Sambo, Mac
July 16, 2011
Prime gave me exactly what I wanted with no fuss. When they didn't have the color I wanted in stock they traded for it. I got a great deal on my trade in. Both saved me a lot of leg work and price compa they didn't have the color I wanted in stock they traded for it. I got a great deal on my trade in. Both saved me a lot of leg work and price comparisons across other dealers. More
by Ablieb
Employees Worked With
Paul, Leslie, Ralph
