Parkway Toyota of Boston

Eduardo Baravella was friendly, personable, and helpful. I came in with a clear goal, and though I spent more than I wanted (which tends to happen at car dealerships;) my experience was good. Manager, Nadi I came in with a clear goal, and though I spent more than I wanted (which tends to happen at car dealerships;) my experience was good. Manager, Nadine I believe, was very helpful as well. I would recommend this dealership to others and have. I also enjoyed Prime Toyota's new "no haggle" motto. More

My family and I had a FANTASTIC experience at Prime Toyota today. We decided to "look" at cars for our growing family, but had no intention of buying. We hit the auto mile and pulled in to Prime becaus Toyota today. We decided to "look" at cars for our growing family, but had no intention of buying. We hit the auto mile and pulled in to Prime because it was one of the first places we saw. Randy helped us narrow down what we were looking for, took us for test drives, and was very friendly, knowledgeable, and, to top it off, was great with our 2-year-old and 4-month-old! Randy told us right off the bat that at Prime there is no haggling for price and that they put their best price on the vehicle. That in and of itself was a selling point for me (though my "negotiator" husband was a bit disappointed), and we were able to look at vehicles and discuss them without feeling pressured. After getting a great deal on a beautiful pre-owned SUV, Randy went above and beyond the call of duty: he drove our new car back to Brighton behind us, picked up the title of our trade in, and drove the trade in back to the dealership! Like I said, we weren't planning on buying a car . . . overall, this was a great experience for us. Between Pac-Man and Cooper the turtle, my older son was kept busy (not to mention the staff playing with him and keeping an eye on him). Without the hassle of haggling for a price and worrying about the kids, my husband and I were able to purchase a new vehicle with no stress. Thank you Randy and everyone at Prime! More

I had search a great bying experience at prime toyota in west roxbury. MY sale consultant,Randy Davies was really friendly and he is a hard working person. Randy even wash my car for me. west roxbury. MY sale consultant,Randy Davies was really friendly and he is a hard working person. Randy even wash my car for me. More

I had been researching hybrids for about 6 months because my old Saturn VUE was getting toward the end of its run. I hadn't made a purchase since I bought the VUE new in 2004, so going to a dealer was not so my old Saturn VUE was getting toward the end of its run. I hadn't made a purchase since I bought the VUE new in 2004, so going to a dealer was not something I was looking forward to. I decided to stop in and run the numbers to see exactly where I stood in regards to buying new vs. used. The Prius' depreciation value, even on older models was not far below the new models, so I decided to check out the new ones. Eddie B. and I crunched some numbers and tried to get as close to my preferred monthly payment as possible, and we came to a satisfactory number. A few of the things that stood out for me regarding Eddie: - He never actually tried to sell me a car. He asked me what I was looking for and showed me a car that was appropriate. He gave me the information I needed to make my own decision. No up-selling, fast talk or that other junk. - If he didn't know the answer to a question, he didn't try and make something up. Instead, he told me he didn't know, and either asked someone who did or told me he would e-mail me that info. - He voluntarily hung out with my son (toddler) while I went through the signing process. He was very good to him too. - He was personable, which I like better than a salesman. So I decided to buy, and Leslie was a great help. She did a lot of number work to get me the monthly payment I was comfortable with, and was very friendly, as was Mack (I think he's the sales manager). At no time was I nervous that I was getting pressured into buying my Prius. So now I'm a Prius-owning Brookline snob. Thanks, Eddie :p More

This is the 3rd time I've contacted Felix Rodriguez to purchase a car. Felix always has a smile in his face. He explains all details about the car. It is nice to see that he follows you to the car and hel purchase a car. Felix always has a smile in his face. He explains all details about the car. It is nice to see that he follows you to the car and help you move the staff that was in the old car to the new one. He also seats with you in the car and shows how the car operates. That is very important because it gives you confidence about the new purchase. In other words, when you get out the parking lot you really feel you did the right thing. Felix not only does that for you at the time of the sale but follow up with phone calls to see how I feel and how the car is operating. You have one of the best dealer at the dealership. Thanks Felix More

This was my second purchase from Prime Toyota in 3 years. This was my second purchase from Prime Toyota in 3 years. This time I was nervous that this experience would be as pressured as the first time, This was my second purchase from Prime Toyota in 3 years. This time I was nervous that this experience would be as pressured as the first time, but I was wrong! As most women feel as they walk into a dealership, alone, that they are going to be taken advantage of, talked down to,etc. I was pleased to find Prime open and friendly. Randy Davies was awesome, honest and made me comfortable from the start. He listened to my needs, explained things in everday terms and I felt went beyond to make this experience so satisfying. He made himself available through his business phone and cell at all times for any questions, I may have had. He worked with me, not against me. I think Prime should be very pleased to have such an energetic and eager employee! I would recommend Prime Toyota of Boston to anyone looking for a new or used car and ask for a wonderful, young and promising salesperson, such as Randy to help make their car buying experience as "painless" as can be. Mary Forge More

Terrific experience. The folks couldn't have been more Terrific experience. The folks couldn't have been more friendly or helpful. My wife and I feel we have met new friends and would certainly refer f Terrific experience. The folks couldn't have been more friendly or helpful. My wife and I feel we have met new friends and would certainly refer family and friends to the Prime dealership. We were satisfied with the price and the attention to detail and our needs were excellent. More

My husband and I just went on a shopping excursion and stopped at Prime Toyota in West Roxbury, which was recommended to us by another person. We (I especially) had no intention of buying a vehicle that stopped at Prime Toyota in West Roxbury, which was recommended to us by another person. We (I especially) had no intention of buying a vehicle that day but were determined to shop around to get the best vevhicle, value, deal, etc. We were very fortunate to have Al Abramson for a salesman and I truly believe that's what made us make a purchase that day. He was very easy-going and charming and particularly well-informed, making us feel very comfortable and trusting in this endeavor. He worked with us in every facet of the decision. I do not consider myself an easy sell but he was up for the challenge. If we had not encountered Al that day we would be shopping til the cows come home (just to add a little humor). I believe in comparison-shopping and doing our homework but his expertise, honesty and well-informed professional personality made up our minds. Thanks Al for being like a friend you could put your trust in. Linda and George More

Al was extremly helpful in selecting our new Avalon, explaining every feature of the car. Mac, as usual is the best Director of Finance I have ever worked with. Please give him a huge raise. explaining every feature of the car. Mac, as usual is the best Director of Finance I have ever worked with. Please give him a huge raise. More

I was impressed with the service level I received at Prime. They stood up to their reputation. Jennifer was kind enouh to pick us up at home an bring us back afterwards. Everyone was extremely open with Prime. They stood up to their reputation. Jennifer was kind enouh to pick us up at home an bring us back afterwards. Everyone was extremely open with us about the different options: new car lease or finance or used car. They were concentrated on getting to know what we wanted to get in order to do business which is extremely appreciated More