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Parkway Toyota of Boston
West Roxbury, MA
1,349 Reviews
We believe everyone deserves to have a fantastic experience when they purchase or service their vehicle. We also completely believe that every detail matters. That simple statement is what drives us to pay attention to every aspect of your experience with us.
We believe in forming long-term relationships that are built on trust and integrity.
The automobile industry is shifting in a positive direction and we want to show you that buying and servicing your vehicle can be a pleasant experience. Our friendly staff has great character, our processes are efficient, and our service department is spotless! Trust takes time, so we will work hard, listen to your wants and needs, treat you the way YOU want to be treated, and do what it takes to sell you, and your family, cars for life.
We believe that our team deserves to work in a supportive, competitive, family environment.
Everything begins with our people. If they are supported, encouraged, and inspired, our team members will pass along all of that enthusiasm to you- our customers, neighbors, and friends.
We believe in respecting your time and intelligence.
We love what we do and going to work every day, but it shouldn't take all day to purchase a new vehicle, and basic services like oil changes and tire rotations should be efficient . We have invested in express maintenance and express purchasing programs to help make your life easier. Our goal is to help get you in, out, and on to your next adventure!
Lastly, we want to share our passion with you.
We want you to feel our passion to serve our customers with the highest level of care, our passion for giving back to the community, our passion for supporting & mentoring the next generation. And of course: our uninhibited LOVE of TOYOTA!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:30 PM
Tuesday 9:00 AM - 8:30 PM
Wednesday 9:00 AM - 8:30 PM
Thursday 9:00 AM - 8:30 PM
Friday 9:00 AM - 8:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 5:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,349 reviews
December 12, 2024
I had an excellent experience and was highly satisfied with my purchase. Yaro was very helpful to me, with my purchase. Yaro was very helpful to me, More
by Judy
Employees Worked With
December 04, 2024
Working with Yaro at Parkway was excellent. He was informative, helped us understand our options and made our car buying experience seamless. He was informative, helped us understand our options and made our car buying experience seamless. More
by AMS
Employees Worked With
November 28, 2024
I'd give them no stars if I could. On 11/13/2024 I received a call from Parkway asking if I would like a free oil change because I was a loyalty member. I said excellent and scheduled On 11/13/2024 I received a call from Parkway asking if I would like a free oil change because I was a loyalty member. I said excellent and scheduled. I also wanted my brakes looked at and the blower motor is making a whining noise. I received this in response and I decided to go ahead with only the oil change. I even called once again to confirm it was going to be free after seeing the estimate and was told it would be. As i arrive to pick up my vehicle I was met with a charge for an oil change? I was upset and Ron said a manager would reach out to me. I went home discussing options about my valve stem. I called and scheduled for this AM for a valve stem. When I got there I was told I would also need a sensor at a very extensive cost and they wondered if I knew of anyone ordered the part I would need???? First off, I'm confused as to why this wasn't mentioned previously and why I wouldn't be quoted for it but also why would I have any knowledge on your product ordering? If you knew braking the cap meant breaking the valve stem AND the sensor, it should have been quoted. I am upset. If this is how you treat customers, they have a right to know you absolutely do not care about their property and/or their peace of mind when you do have their property in your hands. The lack of communication in this establishment is beyond appalling. Bad service, bad communication. 0/10 More
by aubri eikenberry
Employees Worked With
Other Employees :
Ron Rosa
November 27, 2024
I recently purchased a 2012 CR-V at over $14000. Three months later it needs a radiator at a cost of $2000 and it has an oil leak that has been yet to be diagnosed. It also spent a month there in th Three months later it needs a radiator at a cost of $2000 and it has an oil leak that has been yet to be diagnosed. It also spent a month there in the shop for a water leak that still exists today. Parkway Honda is a huge disappointment and I wish I never went there. More
by barrynestor
Employees Worked With
November 26, 2024
Yaro was very helpful in listening to what we were looking for and allowing us to test drive different vehicles to make our decision easier. looking for and allowing us to test drive different vehicles to make our decision easier. More
by Lenny W
Employees Worked With
November 21, 2024
James and Yaro gave us the best deal! We worked with a few dealers and Parkway earned our business!!! We worked with a few dealers and Parkway earned our business!!! More
by Sergey
November 19, 2024
Yaro and Mike were very patient with us on getting new GR 86/Coroll. Thanks for everything and sorry for all inconvenience 86/Coroll. Thanks for everything and sorry for all inconvenience More
by yogiwitch143666
November 17, 2024
Yaro was absolutely amazing in helping me thru the process of purchasing my Corolla - highly highly highly recommend !!!! process of purchasing my Corolla - highly highly highly recommend !!!! More
by Suzanne
Employees Worked With
November 14, 2024
Yaro worked very hard to get us Highlander Hybrid Limited! Very happy with him and Parkway team! Looking forward to servicing my car here. Limited! Very happy with him and Parkway team! Looking forward to servicing my car here. More
by Leo
