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Parkway Hyundai of Wilmington

Wilmington, NC

3.8
357 Reviews

5920 Market St

Wilmington, NC

28405

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Showing 357 reviews

May 10, 2017

Excellent Customer Service Excellent service and professionalism from start to finish. Made the car buying easy rather than a labor/hassle to deal with as most experiences are. More

by kyle.zank
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandie Rae Chapman
May 10, 2017

Likely overprised Dealership offered a price WELL above market. Reduced some but still (based on further research) above what I should have paid. Probably my fault fo More

by prmaguire
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matt Gehen
Jun 02, 2017 -

Parkway Hyundai of Wilmington responded

Paul, Thank you for taking the time to share your experience with us. I've gone back and looked into the deal to see what happened. I see that you purchased the vehicle for below our cost with every applicable rebate. We pride ourselves in transparent upfront pricing and the area's best car buying experience. I know that there are some dealers in our market who show unrealistic numbers on their website just to get people through the door. If you look at the disclaimers you'll see that they use every available rebate to get to a low number. These prices include rebates that most customers won't qualify for and in some cases rebates that can't be combined. We do not, and will not ever do business this way. Thank you for letting us earn your business and we look forward to being here for all of your vehicle needs in the future.

May 10, 2017

Satisfied Customer I really don't see the need for this review having to be 25 words. But, as I stated, I am a satisfied customer. My time spent there was in a timely ma More

by cye98_70
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Grocott
May 10, 2017

Parkway Hyundai #1 This is my 3rd Hyundai purchase, and as always, the people at Parkway go out of their way to make buying a new vehicle a pleasant experience. From sa More

by liebchen45
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joanne Robinson, Sean Hogan
May 10, 2017

Parkway of Wilmington is the best, bar none. I have found my perfect car dealership. I will never do busy with any other dealership. Parkway of Wilmington is the best. They have the best customer More

by Veronica Russell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Heath, Ken Berton, Aaron Bishop
May 09, 2017

The only place to buy a car Parkway Hyundai was great. Professional, friendly, no pressure, listened to our needs, and provided just what we needed. I will have no problem going More

by jmalecki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitchell McCullough
May 04, 2017

Dealer rater for 2017 & 2014 Sonatas This is the Hyundai history for me and my family: 1996 Accent for my son's 1st car(age 16) through college 2005. 2005 Sonata for me (now has 216,000 More

by bdsellers0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joanne Robinson, Aaron Bishop
May 04, 2017

Wonderful experience in buying our first SUV We had a great experience working with Mr Bob Hart for sales and the finance side and paperwork was ultra smooth. Mr Hart answered all concerns and e More

by segolf4par
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Hart, Brent Wells
May 02, 2017

Hyundai Elantra Very nice people to deal with. No pressure or pushy sales people. I love the car and the color I chose. Drives nicely so far. I appreciate Parkway More

by talavkatz.17
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joanne Robinson
April 28, 2017

N/a I feel that the dealership tried to sell me a model below the vehicle we had been discussing without informing me it was the model below. It looked ap More

by meredithafoster
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
May 04, 2017 -

Parkway Hyundai of Wilmington responded

Thanks for taking the time to share your experience with us. I understand there was some confusion over which vehicle you were purchasing, but I can assure you there were no tricks and no one was being taken advantage of. Parkway doesn't do business this way. Your Salesman Chris Grocott, after showing you several trim level options showed you the car that would get you to the price you wanted to be at. After agreeing to terms and coming out of the finance office you pointed out the vehicle didn't have some of the features you were expecting. At this point we offered to cancel the deal and part as friends if you felt you were being taken advantage of, or we sell you the vehicle you thought you had agreed to at a loss to make it right to you. It's my understanding that since purchasing, you've spoken with General Manager Frank Loverso and all of your concerns have been addressed. Again, I apologize for the confusion, but please know that Parkway in no way tried to trick you into purchasing a different vehicle. If you have any questions you can reach me directly at mheath@parkwayofwilmington.com or 910-202-8740. Thanks! Matthew Heath - Internet Sales Manager, Parkway of Wilmington

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