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Parkway Honda - Service Center

West Roxbury, MA

4.4
295 Reviews

295 Reviews of Parkway Honda - Service Center

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February 19, 2021

I've been a customer of this dealership for years, so its reputation is solid with me. Today I stopped by for service on my CRV ( breaks, tires, winter care). My service person today was Bill Mangano. I real More

by HondaCRV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The service team ( I'm sorry I don't know their names) and the check-in guys!, William Mangano
Feb 22, 2021 -

Parkway Honda responded

Thank you for taking the time to leave us a review! It is always a pleasure to service your Honda CR-V here at Prime Honda Boston, and we will certainly let Bill know that you appreciate his help. We are grateful for your returning business, and we look forward to your next visit!

February 17, 2021

My experience was very efficient; good communication with Tom Merlin, who informed me when the car would be ready and texted all fees and work to be done. More

by markdkirstein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Merlin
Feb 17, 2021 -

Parkway Honda responded

It was our pleasure to provide you with thorough, efficient service! Thank you for trusting the Prime Honda Boston team with your business and your vehicle. Have a wonderful day!

February 12, 2021

Very good experience. Prompt service and completed as quoted. Service advisor was friendly and competent. All requested service was completed in a professional manner and car was delivered at time estima More

by dgk1228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Mangano
Feb 12, 2021 -

Parkway Honda responded

We are thrilled to hear that our team delivered the high level of service and care we expect for our guests! Thank you for choosing Prime Honda Boston and sharing your positive feedback. We hope to have the opportunity to work with you again down the road!

February 09, 2021

I brought my car in for a routine maintenance check. The associate was extremely courteous and professional and did a great job of explaining everything. More

by jennyraphael
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Mangano
Feb 10, 2021 -

Parkway Honda responded

Thank you for taking the time to leave us a review! It was our pleasure to service your vehicle here at Prime Honda Boston, and if you ever need anything else, don't hesitate to come back and see us again!

January 30, 2021

Everything went well, I always enjoy having somewhere to wait and watch movies while my car gets worked on. Employees are always friendly and helpful. More

by Franchiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allegra
Feb 01, 2021 -

Parkway Honda responded

Thank you for taking the time to leave us a review! It is always a pleasure to assist you here at Prime Honda Boston, and we look forward to your next visit!

January 25, 2021

I had a flat tire on I93 South, and I have been waiting over 1 hour for AAA to come when a car pulled up behind me. A young man approached me and offered to help. I noticed he had a blue Honda jacket on. I More

by Michelle
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Damien Burgos
Jan 26, 2021 -

Parkway Honda responded

Michelle, thank you so much for taking the time to share this story with us. We are so glad one of our service team members was able to assist you with your flat tire, and we will be sure to pass along your kind words. We look forward to working with you here at Prime Honda Boston!

January 24, 2021

My car service advisor was very polite and knowledgeable. He kept me informed during my entire visit and my car was completed in a timely fashion. More

by Lisette12187
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Donelin
Jan 25, 2021 -

Parkway Honda responded

Lisette - Thank you for posting about your recent service visit to Prime Honda Boston! We are delighted that you received knowledgeable, timely service from our team. Have a great week!

January 16, 2021

It’s always a pleasant experience to have my car serviced at Prime and I really like the Status Report they provide William was very helpful More

by Jmcman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Mangano
Jan 18, 2021 -

Parkway Honda responded

It makes our day to hear that you enjoy your visits with us at Prime Honda Boston. Thank you so much for giving a shout out to William! For all your future auto service needs, we will be here to help.

January 11, 2021

Very positive update on obtaining a second key for my 2018 Chevy Cruze. Peter of Prime Honda called me within a few hours assuring me that the team would work to get me the key. Today, Angela called to More

by Virginia Watson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter and Angela
Jan 11, 2021 -

Parkway Honda responded

Virginia - Thank you for taking the time to review us! We appreciate your business and are happy to hear that Peter and Angela went the extra mile to deliver such excellent service. Drive safely, and we hope to earn your business again at Prime Honda Boston!

January 11, 2021

I dropped the car for a 1030 service appointment. In less than an hour I received a call and an email with a service report and recommendations. The car was ready to be picked up a short time later. Bill was More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Mangano
Jan 11, 2021 -

Parkway Honda responded

Bob - Thank you for taking the time to review us! We appreciate your business and are happy to hear that you had such a successful service experience working with Bill. Drive safely, and we hope to see you back at Prime Honda Boston next time!

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