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Parkway Honda - Service Center

West Roxbury, MA

4.4
295 Reviews

295 Reviews of Parkway Honda - Service Center

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August 22, 2021

Daniel was very helpful and explained everything clearly and helped me save! More

by Rsantiago
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Rodriguez
Aug 23, 2021 -

Parkway Honda responded

We love when we can help our customers find a great deal! Thank you for the excellent review and for choosing Prime Honda Boston - we hope to see you again next time!

August 17, 2021

Great service! Friendly & knowledgeable service advisor. Satisfied customer for almost 15 years. Highly recommend this dealership. More

by karenwheeler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelis Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mangano
Aug 17, 2021 -

Parkway Honda responded

Thank you for the great review, Karen! We appreciate your business over the years and are thrilled to hear that you had such a successful time working with the Prime Honda Boston team. Drive safely, and we hope to see you back!

August 17, 2021

Pleased with service done on car sales manager very efficient and courteous More

by Nana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelis Ramirez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Parkway Honda responded

Thank you for taking the time to share! We appreciate your support and hope to see you back at Prime Honda Boston. Safe travels!

August 13, 2021

I had an unscheduled expensive repair. They took me that day..and the final bill was $180 less than the estimate! More

by cgeraghty
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Mangano
Aug 13, 2021 -

Parkway Honda responded

Thank you for the kind review! We appreciate your support and are happy to hear that the team was able to get the job done. Drive safely, and we hope to see you back at Prime Honda Boston!

July 14, 2021

I love prime Honda because they treat their customers with respect, they’re very attentive, their prices are cheaper than anywhere else. Angelis the service advisor is awesome. She’s very knowledgeable a More

by Rudy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelis Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 14, 2021 -

Parkway Honda responded

Rudy - Thank you for taking the time to share! Hearing that you had such a successful service experience working with Angelis made our day. Drive safely, and we hope to see you back at Prime Honda Boston next time!

July 10, 2021

I have been here as a customer for doing maintenance and inspection for my cars many times per year, I think prime Honda’ service is outstanding!!! More

by lingqiang zhang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Jul 12, 2021 -

Parkway Honda responded

Thank you for the wonderful review, Lingqiang! We're honored and grateful to have earned your loyal business, and we hope to see you back at Prime Honda Boston again down the road! Take care!

July 09, 2021

Failed to diagnose an issue with a 10min fix, even as customer told them what needs to be done. Thanks to autozone next door for the drama-free service at the fraction of the cost. More

by sowevov
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert
Jul 09, 2021 -

Parkway Honda responded

We expect better service for our valued guests so it is hard to see that we let you down. I would appreciate the chance to learn the details of what happened here so we may improve our services moving forward. If you're willing to speak with me directly, please get in touch. Thank you, Allan Manning - Service Manager - 617-469-1009

July 07, 2021

Bill was very efficient in checking me in and keeping me informed -car delivered to me on time -Lyft provided to take me home, bring me back More

by vcherw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelis Ramirez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : William Mangano
Jul 08, 2021 -

Parkway Honda responded

This sounds exactly like the smooth and efficient service experience we strive to deliver. Thank you for doing business here at Prime Honda Boston - we hope to see you back again next time!

July 02, 2021

Zero starts. Horrible experience. I’ve been a customer for years, having all maintenance and inspections done at this place. A few weeks ago, the car started to fail to start. Coincidentally, in February More

by Julio Romero
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robert Motta
Jul 02, 2021 -

Parkway Honda responded

Julio - I am sorry to hear that you are having trouble with your vehicle, as I understand how frustrating this can be. We want the most for our guests, and it is very concerning that this has not been better reflected in your time working with us. I would appreciate the chance to speak with you to see if there is anything more I can do to assist with your situation. If you are interested in having that conversation, please do not hesitate to give me a call. Thank you, Allan Manning - Service Manager - 617-469-1009

July 02, 2021

Robert and Jeff in Check-In are awesome. Thanks for all your help. More

by jsurdek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Motta and Jeff Jaczuk
Jul 02, 2021 -

Parkway Honda responded

All of us at Prime Honda Boston appreciate your five stars! We will certainly let Robert and Jeff know you appreciated their assistance. Thanks for your support and have a great day!

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