Parkway Honda - Service Center

They are pleasant, but have a tendency to not call back at times. I get it with the present covid situation; been short staffed where I work and product is back ordered, but would appreciate knowing that at times. I get it with the present covid situation; been short staffed where I work and product is back ordered, but would appreciate knowing that I am still in the queue somewhere. First experience working with Jeff; he was also pleasant and thorough, but he didn’t have to order anything yet More

Have used them for years for service, also bought two minivans there, straightforward and dependable, comfortable wait area minivans there, straightforward and dependable, comfortable wait area More

Made appointment online.Great service.Car was ready Made appointment online. Great service. Car was ready on-time. Felt safe in waiting area. Made appointment online. Great service. Car was ready on-time. Felt safe in waiting area. More

Very good service and fast and friendly .I be going Very good service and fast and friendly . I be going there for 10 years and no issues Very good service and fast and friendly . I be going there for 10 years and no issues More

Always friendly when I come to service my car at prime Honda West Roxbury. I had the pleasure of having Bill as my service advisor today and he was very informative. He walked me through the items I picke Honda West Roxbury. I had the pleasure of having Bill as my service advisor today and he was very informative. He walked me through the items I picked on line to get serviced and went over the final cost with me. Definitely will go back!! Service is always great here. More

Robert was very helpful on the occasions I have had him as my service rep. Very attentive. Helped me expedite my state inspection when I needed it done. as my service rep. Very attentive. Helped me expedite my state inspection when I needed it done. More

I came to this dealership because of the good reviews for the service department. Upon my arrival everyone was friendly and polite.My service rep was Jeff Jaczuk. He listened to my problem then wrote down al the service department. Upon my arrival everyone was friendly and polite.My service rep was Jeff Jaczuk. He listened to my problem then wrote down all information.Because I had a late appointment Jeff asked if I could leave the vehicle , I told him I was not prepared for transportation so Jeff set me up with a rental and said there would be no charge.It was a pleasure to work with Jeff , professional and transparent and after a inspection Prime would match a charge from a previous dealership I was not happy with More

I don't appreciate how I reached out regarding potentially getting work done on my wife's Pilot that she bought at Prime Honda in West Roxbury and we're now being told that Prime is not honoring s potentially getting work done on my wife's Pilot that she bought at Prime Honda in West Roxbury and we're now being told that Prime is not honoring something in her contract that stipulated that we were obligated to have all of the vehicle's oil changes done through Prime or the powertrain warranty would be null and void. Now that it seems we need to utilize that warranty I'm being told that through a "change of ownership a while back" that warranty is no longer being honored AND no notification of the change of ownership or the non-honoring of a contractual obligation was sent to us. That is bad business. I could have saved money doing the oil changes myself had I known Prime would back out of the deal written into my wife's contract. I will tell everyone I know every chance I get, not to deal with Prime Honda, EVER!! We've spent THOUSANDS of dollars with Prime and this is the way they treat a customer? Or better yet.. EX-customer! I would even accept this had there been some type of notification, but even that wasn't handled properly! THOROUGHLY DISAPPOINTED IN THE WAY YOU DO BUSINESS PRIME!!!! More

good experience with a very nice gentleman, Who is very professional, and very pleasant, I do give him five stars for his work, well deserved. professional, and very pleasant, I do give him five stars for his work, well deserved. More

Had an emergency with my car. Because of a major module problem, I ended up purchasing a new car from them as we couldn’t fix the car immediately. Very patient and helpful. problem, I ended up purchasing a new car from them as we couldn’t fix the car immediately. Very patient and helpful. More