Parkway Honda - Service Center

My review is not about the purchase, but rather my first service experience. I brought my new CRV in for a simple oil change and tire rotation. Even though I didn't have an appointment, I was led to believe service experience. I brought my new CRV in for a simple oil change and tire rotation. Even though I didn't have an appointment, I was led to believe it wouldn't take long - after all the service bay was labeled "express". Over two hours later, my car was ready. I was told it had been washed and vacuumed. It may have had some water sprayed over it but it definitely was not washed nor was it vacumed at all. All in all, a poor first experience with the service department. I question the value of the service contracts. You might want to carefully consider them. More

the service is good, and i think the car's condition is good. if i want change the car, i will go to prime honda again. good. if i want change the car, i will go to prime honda again. More

Peter was very helpful and courteous. This is not your average dealer! You get much better service here. Prior to buying my vehicle here I was a loyal customer to that "other" big dealer in Norwood. I average dealer! You get much better service here. Prior to buying my vehicle here I was a loyal customer to that "other" big dealer in Norwood. I will never buy or service my vehicle unless it is at Prime. More

I went in for an oil change after receiving a flyer in the mail. I thought I was getting a special "deal" but in fact the price on the mailer was the same price that they charge normally. A pleasant sur the mail. I thought I was getting a special "deal" but in fact the price on the mailer was the same price that they charge normally. A pleasant surprise was that the oil change and inspection was actually free. I think it was a complimentary service since I bought the car one year ago and hadn't had it serviced before. Overall a good experience. More

First visit. 10,000 mile service and state inspection. Peter Whalen was polite, knowledgeable, professional. Having the car washed and vacuumed is wonderful! I will definately use PRIME for continued se Peter Whalen was polite, knowledgeable, professional. Having the car washed and vacuumed is wonderful! I will definately use PRIME for continued service for my CRV. A very positive experience. Sean was very pleasant and helpful (coming outside in 17 degree weather to reset the "oil life" indicator and explain "side airbag off" lights. More

I was in need of a body shop to fix my car after a collision. Through word of mouth I was told to use Prime Honda. I brought my car to Prime and was greeted by very friendly, helpful staff. I first de collision. Through word of mouth I was told to use Prime Honda. I brought my car to Prime and was greeted by very friendly, helpful staff. I first dealt with a sales manager Reidar Davies. He made me feel right at home and assured me that I was in the right place to get my car repaired. I was sent with Freddy Reuter to the body shop because Mr. Davies wanted to make sure i got to the body shop and spoke to a staff member about my situation. Mr. Reuter did a great job of helping me out. I was introduced to Matt Burr, of the body shop. Mr. Burr assessed my cars damage, and explained the ins and outs of the process of getting my car repaired. Any questions I had were listened to and answered in a timely, direct manner. Once the work was complete, I saw the quality of work that was done and knew I made a great decision. I gave this rating because the staff was knowledgeable, friendly, and "no games all business" which is great because those situations you always want upfront, direct answers. The quality of work was excellent. It had looked like my car was never hit. My overall experience was great. My otherwise troubling situation was handled in a professional, timely manner by experts of their trade. I highly recommend this dealership and collision center to anyone that wants great quality work handled in a timely manner. I will use Prime again!!!! More

We were in the market for a new vehicle, and had done a lot of shopping, visiting many dealers and doing research online for our desired model-a pre-owned Honda Pliot. After having spent too much time at lot of shopping, visiting many dealers and doing research online for our desired model-a pre-owned Honda Pliot. After having spent too much time at other dealers, we finally went to Prime Honda. When we arrived at Prime, we met with Reidar Davies, sales manager who let us know the vehicle we had come in for that was described online had been purchased just minutes before. Understanding our disappointment, Reidar began to search diligently for a pre-owned Honda Pilot that would meet our needs. Meanwhile, we met with Gustavo Borges who went discussed with us our needs in a new vehicle, made some suggestions, discussed our trade-in and other particulars. Much to our excitement, within minutes Reidar came back to us with the details of another Pilot, in our favorite color,and went through the brief history of the vehicle and its use by the former owner. Gus got the Pilot new-car ready for us, and we took it it for a spin---SOLD!! Both Reidar and Gus we friendly, professional, honest and they both worked so hard to find us a vehicle that we fell in love with. Most of all, we were a little anxious to spend thousands of dollars, but our overall encounter with them made the process smooth and reassuring. A few days later I returned for the inspection,and Gus was absolutely fantastic at helping me with every detail and making me feel pampered. And we LOVE our Pilot..it's like being on vacation everyday! We are PRIME cheeleaders now, and will be telling all our friends! More

Great experience - the young woman at Customer Care, Zylette Brown was very knowledgeable about her products and extremely pleasant, competent and well versed. I would strongly recommend your dealershi Zylette Brown was very knowledgeable about her products and extremely pleasant, competent and well versed. I would strongly recommend your dealership, and Zylette also. Zylette provides excellence in meeting any and all service needs with a great attitude. Very nice experience, would refer friends, neighbors and family! Very nice dealership, very nice atmosphere! More

Very nice experience, would refer friends, neighbors and family! Very nice dealership, very nice atmosphere, very nice staff, very nice location, very nice selection. I would consider even purchasing a ve family! Very nice dealership, very nice atmosphere, very nice staff, very nice location, very nice selection. I would consider even purchasing a vehicle next time around. The sales team seems qualified, the service team is knowledgable. More

Very good experience - the young lady at Customer Care, Janeen, was very knowledgeable about her prooducts and extremely pleasant, competetent and well versed. I would recommend your dealership, and specif Janeen, was very knowledgeable about her prooducts and extremely pleasant, competetent and well versed. I would recommend your dealership, and specifically, Janeen, to accomodate the needs of all my freinds and relatives in providing excellence in meeting any and all service needs with a great atitude, someone willing to go above and beyond, to ensure superior quality of service as well as prompt attention to any and all concerns. Thank you Janeen. More