Parkway Honda

I have owned my Honda Fit for six months. With all the snow yesterday, I experienced difficulty and noise that I didn't understand. It made me very nervous and this morning I contacted the Prime Service D snow yesterday, I experienced difficulty and noise that I didn't understand. It made me very nervous and this morning I contacted the Prime Service Dept. Peter Whalen allowed me to come right in and when I arrived, he was there. He reviewed the car's current state, mileage, etc., and we discussed my concerns. Mr.Whalen suggested we drive the property for an optimum experience, to see if the car was still doing what I complained of. I have a limited automotive vocabulary and this was very helpful. Turns out it was the antilock breaking system, that was new to me . Mr.Whalen explained in detail how it operates, especially in certain conditions and that it was quite normal and the system was trying to reengage. Mr. Whalen eased my mind, was very professional and gave me a better understanding of the vehicle. I will return for a checkup within 2000miles and I'm glad someone of his caliber will be available. Thankyou. Please acknowledge Mr.Whalen in some way for being a great employee. Kate Hurrie Roslindale, Ma. More

I used to go to another local dealer for service on my first Honda. I was frustrated with with them when buying a 2nd car and came here and have been hooked ever since. Now I service both my Honda's her first Honda. I was frustrated with with them when buying a 2nd car and came here and have been hooked ever since. Now I service both my Honda's here. The service staff has always been very courteous and pleasant to deal with. Extra kudos to Janeen. She's the best. More

Last week I found my brand new Civic had a leakage in the cooling system, which made me very unhappy even though I knew the warranty would cover everything. Thanks to Peter and the service staff at Prime Hon cooling system, which made me very unhappy even though I knew the warranty would cover everything. Thanks to Peter and the service staff at Prime Honda, I feel much better now. Peter was very nice and friendly throughout the process, from my first phone call to the repair work done. He kept me informed with every progress: a pin hole found in the radiator, radiator replaced and tested, double check and test drive, cleaning and waxing. Peter understood my worries, so he added an extra pre-delivery check just to make sure everything else is good. Now the engine runs very smooth. More

I love coming to this dealer ship because it is a pleasure to leave my car with such wonderfull people. The service employees are very helpfull and they usually go above and beyond to help me and my pleasure to leave my car with such wonderfull people. The service employees are very helpfull and they usually go above and beyond to help me and my family! I would always recommend this dealer to all of my friends and family because they have outstanding Customer service!!! Aura More

Every time that I have ever had have my car service there, these employees have been absolutely outstanding to deal with. They absolutely go above and beyond any expectations for quality customer serv there, these employees have been absolutely outstanding to deal with. They absolutely go above and beyond any expectations for quality customer service - there is no other dealership around that is better. Adrian often drops our car off right at our front door. This has made it really convenient so that we can pick up our kids at school on time. Janeen is always personable and a real pleasure to deal with. She always makes sure that our car is washed and vaccuumed out before it is returned to us. Osiris has been great with any warranty concerns we have. His attention to detail has really made owning our Honda a very rewarding experience. Without employees like these, customer satisfaction would sink for sure. We've been thinking about buying another new car. The way we were treated from the time we purchased this car to the quality of the service at this dealership is greatly influencing our decision. It's one thing to get a great deal on a new car, it's an entirely different element of satisfaction in having this new car and being treated like a friend at the same dealership that you purchased it when it's time to service it. More

Our return visit to Prime Honda was a good experience. Our return visit to Prime Honda was a good experience. We received calls from Rayder Davies, General Sales Manager and Steven Lander to resolve pri Our return visit to Prime Honda was a good experience. We received calls from Rayder Davies, General Sales Manager and Steven Lander to resolve pricing issue on a Honda EXL and they did. As a result, we picked up the Honda EXL this week and have received seveal follow up phone calls to see how the car is working out. I would recommend this dealership. More

I came to Prime with a strict budget in mind... Justin steered me towards a barely used HONDA FIT and we worked out a great deal with my trade-in. When the title for the FIT didn't arrive in the mail as steered me towards a barely used HONDA FIT and we worked out a great deal with my trade-in. When the title for the FIT didn't arrive in the mail as planned on the day I was to take ownership, they graciously gave me a loaner car which I kept until the title arrived - no charge. Justin called me everyday with a status update. All in all - an uncomplicated and pleasant car-buying experience. More

My visit to Prime was a very pleasurable one!! My sales consultant Steven Lander had been e-mailing me telling me of the programs that were going on which would benefit me to purchase a car. I spoke to hi consultant Steven Lander had been e-mailing me telling me of the programs that were going on which would benefit me to purchase a car. I spoke to him on Tuesday night and confirmed with him to come in on Wednesday, even though we were supposed to get a snow storm. I got to Prime with my two children first thing in the morning and was greeted at the door by none other than Steven. He welcomed me and then took us to his desk where he proceeded to ask me some questions that he said would help in the process of finding the correct vehicle for me. We test drove both the CRV ex and the CRV lx in a raging snow storm!!!! I ended up purchasing the CRV ex and within two hours I was driving my brand new CRV ex home. Steven made it so easy to purchase a car, I would reccomend him to everyone, very personable and fun to work with!! More

Professional, courteous service, and a willingness to right a wrong, is what ultimately won our business. Early on in the sales process there was a mix up in the pricing of our lease payment. Needless right a wrong, is what ultimately won our business. Early on in the sales process there was a mix up in the pricing of our lease payment. Needless to say it was not in our favor and we weren't pleased. However, Prime recognized that their had been a communication problem on their side, apologized for it, and then aggressively sought to make up for it. In the end we got to a very good number and while not exactly what we initally wanted, found through competitive analysis that Prime still had the best price. Steve and the team at Prime finished strong, and that's what mattered to us. More

My wife & I Met with Steve to buy a Honda Oddyssey. He was very pleasant toward my wife during the purchase experience. Steve was very receptive to our budget constraints and there was little price hagg was very pleasant toward my wife during the purchase experience. Steve was very receptive to our budget constraints and there was little price haggling and no pressuring from him for us to simply buy a car. Having no choice but to bring our 3 children, the dealer's playroom was a perfect retreat for them to pass the time while the sales process took place. Prime even served sandwiches and cookies which our kids loved. The car buying process is tough and even though the food was good, it was more about the people and less about the food at Prime Honda that made our car buying experience one of the best we ever had. Due to a problem with our Acura (a luxury Honda) our taste for Honda cars soured but due to the pressure free, no nonsense approach to selling cars at Prime Honda, and with Steve specifically, we came back to being a Honda customer. More