Parkway Honda

Gus answered every question I had. If he didn't have an answer to the question, he went to find someone who could answer my question. Gus was extremely friendly and was not pushing me to make a decision o answer to the question, he went to find someone who could answer my question. Gus was extremely friendly and was not pushing me to make a decision on my car. Everyone at the dealership was very helpful and friendly More

Since I walked in , everybody was so friendly and helpful, I have a good impression since the beginning ,made us feel at home and our salesperson Kenny Banks was very polite ,helpul,respectful,and we helpful, I have a good impression since the beginning ,made us feel at home and our salesperson Kenny Banks was very polite ,helpul,respectful,and we are very happy to talked with him he answered my questions and explained everything related to the car I was interested in . even after i got the car ,Kenny was so helpful infixing some minor details with the car .this is the first time I am getting a Honda car . so I am very happy to had a deal with them . thank you Kenny and definitly I recommend this dealer . More

I give this rating since Graham Lower was a pleasure to deal with. He was helpful but not pushy. He never made you feel rushed. At the time of sale he communicated clearly and noted he would contact me deal with. He was helpful but not pushy. He never made you feel rushed. At the time of sale he communicated clearly and noted he would contact me the following day for an appointment to have my rain guards installed along with the other key. Graham called the next day to check in and confirm appointment made for installation. When I arrived for service for rain guards I went to see Graham and was greeted very warmly. As I waited for Service to complete work, Graham noticed I was waiting a bit longer than I should have, he very quickly went to check and made sure to communicate with me. He apologized. The key was ready. Graham made sure to note if anything else was needed to feel free to call him. Raidar Davies was very pleasant and made sure to greet me the following day as if he'd seen me a thousand times. I so hope that whenever a visit is made that each is just as pleasant. I do hope that in the future all Customers are made to feel as I did on my first two visits. To feel that your time and car is not only important to you the Customer, but to Prime Honda as well. Each person should continue to be treated as well or even better than day one. Have a great day. More

Very professional, customer orientated and committed Sales person! I am very happy with the service he provided me; I went in, knew what I wanted and he did not try changing my mind like some sales Sales person! I am very happy with the service he provided me; I went in, knew what I wanted and he did not try changing my mind like some sales people. Thank you Steve More

I bought a car from Boch Honda last month and they were so awful that I did not even go back for my free inspection sticker! When I came to Prime, I was met by gus, he was very polite. When we found a car so awful that I did not even go back for my free inspection sticker! When I came to Prime, I was met by gus, he was very polite. When we found a car my daughter wanted, He held the car with a small deposit. He stayed late at work one night just so my brother in law could check out the car. When i got held up and did not come in for a few days. he was very kind and just called to ask if i still wanted the car. Again, he was not pushy. He even went as for to bring the car to my home when I could not pick it up. We are talking about a used car here I am sure he did not make a ton of money from this deal. My husband passed away last month and everything has been hard but Gus made this very easy for me. I will buy all my cars from him in the future as well as recommend him to friends! Diane Valente More

Researched prices on the official Honda website to find a good deal. Found a GREAT deal on a Honda-certified used Accord w/ low miles for $10,880. Drove an hour down to Prime. We walked around the lot browsi good deal. Found a GREAT deal on a Honda-certified used Accord w/ low miles for $10,880. Drove an hour down to Prime. We walked around the lot browsing and after 10 minutes of NOBODY coming to help us, we had to go inside and ask for help. They have me talk to Rider is, their sales manager. I tell them our price range ($10k or so) and Bobby is pretty much tells me they don't have anything in that range. I ask them about the one listed online . I mention the price online and he says they list things online at dealer cost. However the prices on the windshields ($14,999 and up) he tells me to ignore (!?!). I told him I REALLY am only interested in the car I saw online, and so we go BACK inside so he can leave us sitting for 15 minutes (though to his credit he was nice enough to get us water). A THIRD guy comes out, mutters his name incomprehensibly. They pretty much tell me this car does not exist on their lot. Then they proceed to try and upsell me to a higher priced car. I press him and give him EXACT DETAILS on the car I drove here specifically to buy. He leaves again to check on this. Now we are left to sit and wait some more. He finally comes back 10 minutes later to tell me that they "sold" the car. I had pretty much had it at that point and they didn't seem to actually want to help me so I pretty much left at that point. Long story short: If a customer cares enough about a car to find it online, drive an hour to your lot and then asks you about the car, then you should probably try to find/sell them the car instead of acting like it doesn't exist for an hour and completely wasting my time before going "oh...umm...it's 'sold'...yeah, that's it!" This was the poorest experience of customer service we have seen so far in our trips to New England dealerships. You would think "#1 on the planet" would know a few simple things about conducting business and focusing on customer service. Shameful. More

I shopped around and was dealing with multiple dealers. I had e-mailed Prime and got a fast response. The negotiations went very smooth and all the sales staff were great. I live close by the dealership I had e-mailed Prime and got a fast response. The negotiations went very smooth and all the sales staff were great. I live close by the dealership in West Roxbury and was happy to keep the business local. Thx...the Henry Family More

Gus was an absolute pleasure to work with. He was knowledgeable and willing to answer any questions or concerns. Not only was he professional and friendly, but Gus was respectful and attentive -- reg knowledgeable and willing to answer any questions or concerns. Not only was he professional and friendly, but Gus was respectful and attentive -- regardless of my being a young, first time buyer. He was prompt with the paperwork and helped facilitate and explain the various aspects of purchasing a new car. I would definitely recommend Gus to other possible buyers as a courteous, knowledgeable salesman who is good at his job as well as customer service. More

Yury and Jay could not have been more accomodating and Yury and Jay could not have been more accomodating and effecient!!!!! All questions were answered professionly. Yury had the car ready when pr Yury and Jay could not have been more accomodating and effecient!!!!! All questions were answered professionly. Yury had the car ready when promised and Jay handled the paperwork. It was a very pleasant experience dealing with these two professionals. David R. Kinlin More

The people at this dealership are incredible! I had a wonderful experience when purchasing my first new Honda. I felt at home, everyone was very friendly and went the extra mile to make you feel comforta wonderful experience when purchasing my first new Honda. I felt at home, everyone was very friendly and went the extra mile to make you feel comfortable. Steve helped me find just the right car that was perfect for me and my life style. He knew all the features and was very confident that this would be my dream car. And Rui, he made it happen. He worked hard to find a price that worked for me and that didn't go over my budget. Now thanks to them I have a 2009 Accord and I love it. Thank you Both! More