Parkway Honda

My name is Jim Emerson. My wife and I recently purchased a used vehicle at this dealership and their sales department was truly the friendliest I encountered. Being 44 years old, I have dealt with lots of d a used vehicle at this dealership and their sales department was truly the friendliest I encountered. Being 44 years old, I have dealt with lots of dealers in the past and have purchased many vehicles both new and used. I have never bought from the same dealer twice. However I would not hesitate to go back to Prime Honda again. Even though there were some problems that were beyond anyone's control (except the Registry of Motor Vehicles), Prime Honda was ready to step up to the plate to tackle those issues. I would highly recommend this dealership to friends and family. Prime Honda is willing to do what needs to be done to make the customer's experience a pleasant one with no regrets. Thank you. More

WES DID NOT FOLLOW THROUGH WITH THE SALE AND ALMOST A WEEK LATER THE VOUCHER FOR CASH FOR CLUNKERS WAS SUSPENDED. MY DAUGHTER IS 22 YEARS OLD AND I EXPECTED RESPECT AND AN ETHICAL EXPERIENCE DEALING WITH WEEK LATER THE VOUCHER FOR CASH FOR CLUNKERS WAS SUSPENDED. MY DAUGHTER IS 22 YEARS OLD AND I EXPECTED RESPECT AND AN ETHICAL EXPERIENCE DEALING WITH SUCH A LARGE COMPANY.SHE BEGAN A NEW SEARCH BEFORE IT WAS TOO LATE AND FOUND A GREAT SALES PERSON .WHEN I CALLED HONDA THEY SAID THERE WS NOTHING THEY COULD DO BUT SEND THEM AN E-MAIL...THAT WAS RE-ASSURING! More

yes the dealer helped me get exactly what i wanted with out pushing me into somethng else that i didnt want., the professional help was outstanding. katia was a great sales person she spend agreat deal o out pushing me into somethng else that i didnt want., the professional help was outstanding. katia was a great sales person she spend agreat deal of time with me and my fatherthe follow up wagreat with no pressure. More

As soon as I heard about cash for clunkers, I knew I wanted to participate and knew I wanted a Honda. Originally, I went to Boch. They gave me a great quote online, but when I drove down there, they ref wanted to participate and knew I wanted a Honda. Originally, I went to Boch. They gave me a great quote online, but when I drove down there, they refused to honor it and hold the car for the cash for clunkers program. Not a very good experience. I then went to dealerrater.com because I did not want to deal with any more annoying salesman stuff. I saw that prime honda was ranked number one. I gave them a call, asked them if they would honor the price Boch quoted me, and if they would hold it for the cash for clunkers program. They did all of these things and provided excellent service. Frank was friendly and genuine, and Sean was extremely helpful and kept me informed as the Cash for Clunkers program got worked out. I am now driving a new honda cr-v and couldn't be happier! Really really great car buying experience. More

I had such a wonderful experience buying my new car. It was such an easy process! Ryder was very helpful in making it as easy as possible. Steve was very reliable and made me feel comfortable and he was ve was such an easy process! Ryder was very helpful in making it as easy as possible. Steve was very reliable and made me feel comfortable and he was very knowledgable about the car. I felt like I was in good hands and I love my new car. I would highly recommend Ryder and Steve to anyone who is looking for a car and tell them to go to Prime Honda. More

Searching for a car for my son who was moving to LA was quite an adventure. We started looking at pre-owned Honda Accords like with a few years and about 30,000 miles. We checked all of the dealerships, quite an adventure. We started looking at pre-owned Honda Accords like with a few years and about 30,000 miles. We checked all of the dealerships, and private parties, and we became educated on the Kelly Blue Book pricing models. During our short but intense search for the right car, we visited Prime Honda in West Roxbury, Massachusetts several times. On our initial visit, we were greeted by Gustavo Borges who like other sales people offered to show us the vehicles we had in inventory. Unlike other salesmen, Gus, projected a sincere interest in helping us find the right car at the right price. Gus not only checked the inventory at Prime Honda, but also also availability throughout the northeast. We test-drove several vehicles which seemed to meet our criteria, but my just son couldn't find a vehicle that felt right. We left the dealership (again!!) and took a few days to think about a car. We ultimately decided to purchase a new Honda Accord because of the warranty, the factory/dealer incentives, the enhanced safety features of a new vehicle and the knowledge that the tires and brake systems were brand new. The economics of a new verses pre-owned vehicle seemed to make sense for us, and of course our son was delighted with his sporty brand new coupe!! I have probably provided much-to-much detail here, but it is important context to understand the flexibility, patience, and the professionalism demonstrated by Gustavo Borges. We stopped into the dealership at lease four times without buying anything and consuming hours of his time. We spent several more hours speaking to him on the phone. He never pressured us into a direction, or tried to "sell" us a vehicle that wasn't right for us. When we did decide on a vehicle - he found the car that was the correct interior / exterior color scheme (which other salesmen couldn't see to find). He guided us through the sales process in an honest and straightforward way. I feel that we purchases a great vehicle at a fair price, and I would recommend Gus Borges to anyone who is in the market for Honda!! Peter Shields More

Gus was a pleasure to work with. I have never had such a fast, positive expereince purchasing a car. Gus was pleasant and knowledgeable. He felt like an advisor not a seller. He gave me options, listened fast, positive expereince purchasing a car. Gus was pleasant and knowledgeable. He felt like an advisor not a seller. He gave me options, listened to my concerns and input and I feel togethere we reached the best car decision for me. More

I just bought a Honda Civic LX-AT for my wife. I requested price quote and did negotiations through internet. Prime Honda gave me one of the best prices that I got. I was skeptical dealing with the requested price quote and did negotiations through internet. Prime Honda gave me one of the best prices that I got. I was skeptical dealing with the dealer (even after the price agreed through internet) but I read many good things about the dealer and decided to give it a try. After the price was agreed and I made small DP through phone, Weston called me to set up the appointment. They honored the price quote that I got through internet, they have prepared the document and had the car ready for test drive. The car was still covered in plastics and only had 4 M on it...no one had ever test drive the car before. We were happy with the car and Rui, business manager, helped us to take care of the payment. On the next business day, the care was ready for pickup. There was a little problem with the insurance and registration, but Weston helped us out and had the car ready for pickup on the same day. During delivery, my wife found a tiny scratch at the front door and Weston immediately brought the car to their body shop and took care of the scratch. Prime Honda do not only give the best price but also excellent customer care. We are happy to have business with them. More

I want to commend Ramon Nunez for going out of his way to make my experience at Prime extremely positive. As a woman and senior, I needed support and information to make a wise decison about my new car purc make my experience at Prime extremely positive. As a woman and senior, I needed support and information to make a wise decison about my new car purchase. Ramon came through for me in a friendly, knowledgable way, always respecting me, despite my many questions (sometimes not so smart). When I came back for my registration and LoJac, he let me use his desk to do my paperwork from the office and what's more he had my car washed while I was waiting. Prime should pride itself for having such a devoted and competent employee. It is because of the service I received from Ramon (and the price, of course) that I have not hesitated to tell my friends to consider Prime for their automobile business. Thanks, for "listening." Selma Mirsky More

The problem I had at prime was thehigh pressure sales tactics. They advertise that they won't rush you into a decision and yet they tried to do just that with me. There were also a lot of emails and of tactics. They advertise that they won't rush you into a decision and yet they tried to do just that with me. There were also a lot of emails and off-putting gimmicks like this claim about taking care of your payments if it's 96 degrees at logan on labor day (fyi, logan is right by the harbor so the breeze will lower the temp). I'm glad others are getting good prices at Prime but I won't deal with people who pressure me. It doesn't earn my trust. More