Parkway Honda

My husband and I stopped in at Prime Honda to see a Honda Ridgeline. As soon as we stepped thorough the door we were greeted by Danielle Hagen. Danielle took the time to talk to us to first to find out w Ridgeline. As soon as we stepped thorough the door we were greeted by Danielle Hagen. Danielle took the time to talk to us to first to find out what brought us in and just what we were looking for. Before taking off on a test drive, Danielle went over all of the features on the exterior and during test drive she explained the features on the interior. She was extremely knowledgable about the Ridgeline and all its features. Upon returning from the test it was time to "negotiate" the deal. Wes Pagalia worked hard to help Danielle and us come to a "Happy Ending." Never once during the negotiations did we feel pressured. When we needed it we were given privacy to discuss things amongst ourselves. Once a price was agreed on we meet with the finance advisor, Rue Moreira. He was as just a great as Danielle. Rui explained all of the "extra" things that were available to protect our investment in our new vehicle but never was there pressure from him to purchase any of these additional warranties,etc. When the final paperwork was signed Rui was able to knock a percentage off the interest rate. So in the end our payment ended being a little be lower. Both Danielle and Rui stayed after normal business hours to complete the deal. They seemed more concerned with making us satisfied customers than looking at the clock. I can honestly say that I have never seen a salesperson or finance guy perform actual work on a vehicle to make sure that a customer left the dealership that day with the vehicle they purchased. As far as I'm concerned, Danielle and Rui bent over backwards, and went above and beyond to make sure I left that day with my vehicle and I was completely satsified. I will be happy to recommend Danielle to anyone I know looking for a vehicle. So if you are looking for a vehicle go to Prime Honda and ask for Danielle Hagen. You won't be disappointed. If I could give her a 6 rating I would. Kathy Kerr More

Was referred to Bobby Blacker through a friend. He was FANTASTIC. Worked very hard dot get me a great deal despite less than stellar credit on my part. Got me into a great car in a great lease at a grea FANTASTIC. Worked very hard dot get me a great deal despite less than stellar credit on my part. Got me into a great car in a great lease at a great price. Did it all over the phone and through email. Only problem was that I didnt get to meet him in person. I look forward to being able to do so when I purchase my next Pilot. I was lucky enough to meet Gustavo who delivered the car. Great guy, super nice, was here ON TIME and with a smile. Took all of 20 minutes and told me what i needed to do as follow up. Let me know that he was there for whatever I needed. Great team of people. Blew the socks off of Chambers. HIGHLY recommended. More

I was looking to lease a midsize sedan (Accord, Camry, Legacy, etc.) and found an advertised lease at Prime Honda for a 2010 Accord at reasonable terms. I thought it was a bonus that they rated so highly Legacy, etc.) and found an advertised lease at Prime Honda for a 2010 Accord at reasonable terms. I thought it was a bonus that they rated so highly on dealerrater. However, my experience could not have been more contrary to the others who have rated Prime so well. In short, they refused to honor the clearly-stated terms of their own lease. Their ad stated that the lessee would have to pay first payment, bank fee, doc fee and registration fees (plus sales tax added to the monthly payment). It was a zero cap-cost (down payment) lease, and no other fees were listed. To be certain that these terms were what I though they were, I called and spoke with a salesman who confirmed, both verbally and via follow-up e-mail, that the terms of the lease were as exactly as described in the ad. Feeling confident, I took a day off from work to complete the deal. The saleswoman at the dealership also confirmed the terms as I understood them, and we began to discuss colors, a test drive, etc. Smooth sailing so far. About 30 minutes in, a sales manager, Wes, came over (this guy was right out of greasy car salesman central casting) and advised me that I would have to pay the $710 destination fee that is part of every new car's sticker price. Nowhere in the ad did it state that this fee was due at signing, and no one I had spoken to up to that point (including the saleswoman sitting right in front of me) had mentioned this additional fee. After taking issue with this, explaing that this was a tremendous waste of my time and constituted a deceptive and fraudulent sales practice, I walked out. No apology was offered and Wes didn't even look me in the eye. Really pathetic. The only upside is that Antonio, the internet sales rep and Lillian, the saleswoman, were very friendly and personable throughout the process. Interestingly, another dealer, Weymouth Honda, honored the terms of Prime's lease as advertised - no destination fee necessary, and I drove home in my new car 5 hours after leaving Prime in disgust. I will review Weymouth separately, but they were everything Prime wasn't - open, honest, easy to deal with. I'm not sure what prompted Prime's deceptive practices - it was so blatant - but no worries, I'll never do business with them anyway. UPDATE - I did receive a call from Reidar Davies, the general sales manager. He did apologize for my poor experience, and stated that the additional fee should not have been added to the lease deal. He said he would review the situation with his sales team to find out why this miscommunication took place. I still can't figure out how Wes, the sales manager, could get the lease details on Honda's most popular car so wrong, but it sounded as if Reidar was sincere. If it means another customer doesn't have to endure any BS, all the better. I can't say I can actually recommend Prime because of my personal experience, but Reidar's phone call was appreciated. More

Immediately upon entering the dealership we were greated by Danielle Hagen. She was extremely personable and made us feel comfortable and at ease. There was no pressure-filled sales pitch, instead she liste by Danielle Hagen. She was extremely personable and made us feel comfortable and at ease. There was no pressure-filled sales pitch, instead she listened to what we were looking for and did her best to only find those cars we had profiled. I was expecting to be pressured into a higher priced vehicle but she only showed us the types of cars we specified that were in our budget. Our first visit lasted about 2 hours as I had to go to work. We found the car we wanted, test drove it and worked out some numbers. We agreed to meet the next day to sign the paperwork. During the evening, we did some research and found some other cars that interested us. I'm sure it was a pain for her to have us being wishy-washy but she was nothing but accommodating and the next day showed us the cars we wanted to see (we ended up with the first car). During the whole time we interacted with her we had her undivided attention. She explained every step of the process to us and really put our mind at ease. At the outset she explained to us that she was there to get us into the car we wanted. That she was there to help us. That she did and more. Even giving us her cell number if we had any questions after hours. Mike, Danielle's supervisor was of the same caliber. Friendly and accommodating; and Jay, the "finance guy" walked us through the loan process and was honest, friendly and really had our best interests in mind. Delivery was smooth and painless. We got the price we wanted, the features we wanted and the experience we never dreamed we would get. I would go back to Prime Honda in a heartbeat and would highly recommend Danielle who is surely one of the best car dealers we have ever dealt with. Shawn and Julio; Satisfied customers More

This visit was truly just on a "whim" as I already did all the paperwork at another dealership just days before walking into Prime. My wife wanted me to check out a Black EXL Camry and I took the ride for all the paperwork at another dealership just days before walking into Prime. My wife wanted me to check out a Black EXL Camry and I took the ride for the "heck of it" My wife Debbie picked out Michael from about 5 guys at the front of the dealership. I was planning to just be in and out of there quickly. Well, we took the Camry for a ride and I did like it, but, I didn't know how I was going to get this one for the same price on the other Camry that had more miles, although I really liked this one a lot more. I sat down with Mike and we talked about it, I gave him my number he came back and I was sure that I was done, but, he said he wanted my business and guess what, someone, someway, the deal was struck in about 45 minutes! I am SO HAPPY with my Camry and more so on the professionalism that Michael has shown to me. He actually DOES return calls and is very good at what he does, he cares and it shows. Thanks a million Michael and thanks Prime!! You have me as a loyal customer!! More

gustavo greeted me promtely and was helpful with all my needs. I was able to find the exact car I wanted. He answered all my questions and kept the shopping ecperiance enjoyable as I am slightly weary of c needs. I was able to find the exact car I wanted. He answered all my questions and kept the shopping ecperiance enjoyable as I am slightly weary of car salesmen he put me at ease. After some negotiation he and I were able to come to a price that was aggreable to both of us. I would cartainly recommend Prime and Gustavo to anyone interested in buying a new vehicle! More

I highly recommend Prime Honda and one of their salesmen, Scott Bregnard. From the moment my husband and I walked into the dealership we received the time and attention that we needed in order to make the ca Scott Bregnard. From the moment my husband and I walked into the dealership we received the time and attention that we needed in order to make the car selection that was right for us. It was our first time buying an SUV and we needed to be sure that we were buying the one that best fit our needs. Scott Bregnard was our sales person. The Assistant General Manager also came over to introduce himself to us. Scott took the time to answer all of our questions and explain the features of both the CRV and Pilot in detail. We then took both SUVs out for a test drive. After determining that the Pilot was too big for us we were asked if we wanted to take the CRV for an extended test drive. We decided to do that. A couple of days later we went back to the dealership. Scott had a car waiting for us so that we could get on our way quickly. We especially liked that we never felt pressured by anyone at Prime and yet Scott worked very hard to negogiate a price that my husband and I were happy with. I highly recommend Prime Honda and Scott to anyone loking for a Honda. More

Peter Zois was a pleasure to work with. He was not pushy and let us make the decision for ourselves. We came back to Prime Honda because of Peter and his willingness to negotiate fairly. If more car sales and let us make the decision for ourselves. We came back to Prime Honda because of Peter and his willingness to negotiate fairly. If more car sales personnel took cues from Peter, it would give the business a better name. Thanks Peter! CynDee and Doug Novitch More

I was very pleased with my interaction with Derrick Levy. He was very patient with my many many questions, actually I had visited another Honda dealership in my community and was not too pleased with the sa He was very patient with my many many questions, actually I had visited another Honda dealership in my community and was not too pleased with the sales staff and thought that it would be best to stick with what I knew to be a good car and to invest in another Nissan. I had spent several months researching the Nissian Rogue and the Honda CRV. One of my friends suggested that I look into the cars at Prime Honda. Upon entering Prime, my intention was to purchase a used car, but because of Derrick's knowledge, patience and courtesty I decided that a new car, more exact, a 2010 Honda CRV to replace my 14 year old Nissan would be better suited for me. I am absouletely certain that my purchase of this car was because of my dealing with Derrick as my sales person at Prime. In fact, after the purchase was completed, I was not able to pick up my car on the date of delivery and was pleasantly suprised when Derrick offered to deliver my car personally to my home. Not only was I pleased, buy my neighbors and friends were impressed with the service provided by Derrick. PS. My boyfriend loved the chocolate chip cookies. Sincerely, Josephine M. Bartie More

Pleasantly greeted; immaculate showroom; comfortable waiting area with coffee. As expected whenever shopping for a new car, there was a comcentrated effort to make the sale, but the salesman and manage waiting area with coffee. As expected whenever shopping for a new car, there was a comcentrated effort to make the sale, but the salesman and manager were by no means over-bearing. All things considered, it was a nice shopping experience. More