Parkway Honda

My experience with STEVE ROACH was extremely positive and went way beyond my expectations. I did not know Steve at all or Prime Honda at all prior to that day. 1. We went in last October wanting a g went way beyond my expectations. I did not know Steve at all or Prime Honda at all prior to that day. 1. We went in last October wanting a good deal on a 2011 Odyssey, when they were hard to track down. When we thought we wanted the Touring model for both the dvd and land nav systems, Steve explained in detail why the EX-L model with the after-market DVD was the better choice based on cost and value, which saved us +1k. He personally made sure the aftermarket installation was done right. In retrospect, he was 100% correct. The aftermarket model works great. 2. We were very specific on what model we wanted, and Steve found it and personally drove 1 hour to another dealer to get it for us so that we could close the deal at the agreed time. 3. Finally and most importantly, while my 3 kids were in the back of the van on the first 3 hour trip since we bought the car, we picked the wrong time to figure out how the DVD player worked. My wife called Steve from her mobile and he walked through with her how it worked for 20 minutes, at which point we had not yet figured out how to tie it into the bluetooth system. 30 minutes later, Steve called us back on the cell phone with the solution. He spent that 30 minutes searching the internet and figuring it out for us. He did not say he was going to do this, he just did it. 4. Negotiations were fair and straight forward. Before I had rolled into Prime Honda, I had been at a dealer down the road a couple miles. This dealer did not know multiple specific questions about the car. They were manipulative and treated me like I was an idiot, with tactics like making me sit for 5-10 minutes while the "consulted with the manager". When they came back, the only thing they had with them was a new negotiating tactic. Conversely, the negotiation with Prime was competitive, fair, and straight forward. We were happy with the end result and never felt manipulated or lied to. I whole heartedly recommend (and I have recommended multiple times already) Steve Roach and by extension Prime Honda, who were fair and went the extra mile with me on many fronts which I outlined above. More

I had shopped extensively online before heading into Prime Honda. They had a certified used Honda Fit on their website that I was interested in, so I emailed a request for a quote and test drive. I appr Prime Honda. They had a certified used Honda Fit on their website that I was interested in, so I emailed a request for a quote and test drive. I appreciated that their website included A LOT of photos of the car itself, since some other websites I had seen did not provide nearly as much detail about the specific car they were offering. Antonio followed up with me the next day and helped me arrange a time to come see the car. When I arrived, he introduced me to Steven Lander, my salesman. Both Steven and Antonio were friendly and welcoming. Steven was very knowledgeable about Honda Fits and was excited to talk about the car and the features during my test drive. He had a lot to say, which could have been overwhelming, but I had researched the Fit quite a bit before the test drive and what he said was consistent with what I had found online through Honda, Edmunds, and US News, so that helped ease some of my stress. ...Maybe at this point I should mention that this was my first car-buying experience. The sale itself happened really quickly -- they wouldn't budge on the price because Steven said they always list their best price (which really was a great price -- below Kelley Blue Book!), but we were able to negotiate on the interest rate for the loan to bring the payments within the range I wanted and some other little things. I dealt with Costas Tremouliaris for the financing, and he, like Steven, was straightforward, knowledgeable, and not at all pushy. Steven also called me a couple of days after the sale to follow up to see how I was liking the car, which made me feel like they were committed to customer service even after the sale itself. The car was in great shape (as advertised), I got a great interest rate on the loan, and the staff was knowledgeable without being pushy or condescending. OH YEAH, and they offer a lifetime powertrain warranty if you do your maintenance through their dealership. Overall, I am really satisfied with my first experience at Prime Honda and would recommend them to my friends and family. More

After having some many bad experiences with some of the "big" Honda dealers, it feels warm to talk to true professionals like Corey and Justin. First of all, and most importantly, they don't hide any secr "big" Honda dealers, it feels warm to talk to true professionals like Corey and Justin. First of all, and most importantly, they don't hide any secret when negotiating the price, and they stand by their words, no hidden games. What else can you expect from a car dealer! Of course, they are very knowledgeable and made my purchase so smooth. This is one of the best dealers I have ever worked with and will definitely recommend to my friends. LX More

Christian was really great to work with! He worked with me to make sure I got what I was looking for and really listened to my needs. He was very helpful, kind and respectful. My overall experience was ver me to make sure I got what I was looking for and really listened to my needs. He was very helpful, kind and respectful. My overall experience was very good. I would recommend Christian and Prime to anyone. More

William Deveall was extremely helpful when I leased my new Honda CR-V. He worked with his boss to get me the best deal possible and I couldn't be happier with the outcome. The entire process was easy an new Honda CR-V. He worked with his boss to get me the best deal possible and I couldn't be happier with the outcome. The entire process was easy and smoothe, and everyone that I interacted with at Prime Honda was very friendly! More

I recently purchased alease car for my mother. I worked I recently purchased alease car for my mother. I worked with Stefani Lydon and some of her associates and I was very impressed. This was my first ex I recently purchased alease car for my mother. I worked with Stefani Lydon and some of her associates and I was very impressed. This was my first experience leasing a car and I wasnt sure of the process. Stefani walked us through the entire purchase and gave us a great price. Everything was explained to us and we left feeling that l my mother is in good hands for the next 3 years. Although I never leased efore,I have bought cars in the past but this was by far the best experience yet. Michelle Reimer More

Our salesperson, Cristian, was recommended by a friend and was extremely helpful. He was knowledgeable about the vehicles and took the time to show us the cars we wanted to see and discuss each one. We and was extremely helpful. He was knowledgeable about the vehicles and took the time to show us the cars we wanted to see and discuss each one. We were turned off by the atmosphere of the dealership. The gong that they ring when someone buys a car was overly stereotypical and added to the circus-like feel. There was also free popcorn that was offered to us no less than 5 times when we first arrived. The price offered to us was well over the MSRP and the interest rates were astronomical compared to other dealerships. We were assured that all points were negotiable, but with the starting price so high, the thought of negotiations seemed daunting. More

Danielle Hagen helped me to find the perfect car! Buying a car is a very stressful experience, but Danielle set me at ease from the very beginning. She assessed my needs, made recommendations, and found me a car is a very stressful experience, but Danielle set me at ease from the very beginning. She assessed my needs, made recommendations, and found me a CRV that was just the right fit! She also was very patient, even when I kept her for over an hour after the dealership closed! Now that is true customer service! My overall experience was awesome, Kostas Tremoularis was equally courteous and helpful. Both Danielle and Kostas make Prime Honda a great place to buy a car. Thank you both for all your time and attention. More

I had a very bad experience at another dealership. When I contacted Prime Honda, the sales manager personally took an interest in my situation. I worked with him and a sales person to complete a deal. The I contacted Prime Honda, the sales manager personally took an interest in my situation. I worked with him and a sales person to complete a deal. They listened to what I wanted. Did most of the work over the phone, since I live quite a distance from West Roxbury. When I arrived to fianlize the deal, they couldn't have been more accommodating and knowledgeable about each and every aspect of the car and the sale. I left with what I wanted at a price I could afford. It was a pleasure doing business with this dealership. I highly recommend it. More

Steve Roach is the man! He was great!! He was very knowledgeable, understanding, and accommodating. Steve gave excellent guidance and feedback, and helped me find the right car for my budget. He went knowledgeable, understanding, and accommodating. Steve gave excellent guidance and feedback, and helped me find the right car for my budget. He went above and beyond my service expectations as he even made the extra effort to resolve every time and distance constraint that would have inhibited the success of our transaction. Excellent customer service - I definitely recommend!!! More