Parkway Honda

Great service Everything was diagnosed and fixed quickly and professionally. The service representative was very nice and attentive as well. I would highly recommen Everything was diagnosed and fixed quickly and professionally. The service representative was very nice and attentive as well. I would highly recommended Prime Honda Boston. More

Exceptional Service I experienced on time, cordial treatment, Everything was thoroughly and clearly explained and discussed. My approval was sought before any work was do I experienced on time, cordial treatment, Everything was thoroughly and clearly explained and discussed. My approval was sought before any work was done. Friendly and courteous. More

Subpar service I called ahead of time to schedule an appointment for a tpms light after buying a car 2 weeks prior and spoke with Lenny. And I was told to drop off m I called ahead of time to schedule an appointment for a tpms light after buying a car 2 weeks prior and spoke with Lenny. And I was told to drop off my vehicle at the service garage. And when I dropped off my vehicle I was told by a woman naned Kelly to come back even though I explained my situation and called prior. Then I went back inside and spoke with a Lenny and then he had to bring my vehicle back. This time I dropped the vehicle off with no issue and Kelly came back and spoke to Lenny while I was in the waiting area. And I obviously couldn’t hear them from the waiting area but I could clearly see them conversating. She goes back to the service garage. After waiting a few minutes I seen my vehicle pull up and it was all set. To go through all that for a tpms light was really annoying and hope this doesn’t happen again to anyone else. More

Nothing but lies from the get go So let me give you a little tip...To start out, I purchased my 2007 Honda CRV from Prime Honda around 7 years ago. I live about an hour south of thi So let me give you a little tip...To start out, I purchased my 2007 Honda CRV from Prime Honda around 7 years ago. I live about an hour south of this dealership but I found just the CRV I wanted on line for a really good price. Right before I left my house I called them to make sure that this specific vehicle was still there and to tell them that I was on my way. I'll bet you can guess what happened next. Yep, the ole bait and switch. I got there and, "Oh my God!, it had just been sold! But we have some others that you might be interested in". Well to put it mildly, I flipped the F out right there in the showroom! After my public display of anger and disgust they became very accommodating and I actually ended up getting a better vehicle for the same price as the original one that I wanted. So you might be saying to yourself, "That was 7 years ago. Why complain about it now?" Well the story of how sleazy Prime Honda is does not end there. Part of purchasing a used vehicle from them was a dealer-based lifetime Powertrain Warranty. The only caveat being (this is what I was told at the time.) was the fact that I had to get regular oil changes and tire rotations done at their location only. So I kept up my end of the bargain. Every 5000 miles I would leave work early in order to make the 1 hour trek to West Roxbury to get my (over priced) oil change and tire rotation. This went on like clockwork for 7 years! On Friday I called to make my next appointment and for some reason I just thought to ask about the warranty and check to make sure that it was still valid. Jeff Bertoni in Service told me that as long as I had been within 1000 miles of getting my oil changed and tires rotated by their service department, and as long as I had been having my transmission fluid changed by them every 30K miles I would be good. WAIT A DARN MINUTE! I was NEVER told about this tranny fluid change having to be done by them! I did get it done, but I had my local transmission shop do it instead of hauling xxx a mile north to have Prime do it for substantially more money. Any sane person would realize that if I was making that long journey several times a year for an oil change to keep my warranty, I most definitely would have had them change the transmission fluid to stop it from becoming void. Jeff told me he wasn't absolutely positive about this so he would check and get back to me the following day. Obviously I had to call him back and leave messages three times before I was finally able to hunt him down and get a definitive answer. I guess they were hoping to suck me in for one more oil change today. When he told me that my warranty was indeed void I told him as nicely as I could (Hahaha!) just what I thought of Prime Honda and that they would never, ever, ever see me again. So there you have it! Don't say that you weren't warned. More

Visit Prime for exceptional service My service consultant Megan handled my visit very professionally and in timely manner. She possesses excellent communication skills and made sure tha My service consultant Megan handled my visit very professionally and in timely manner. She possesses excellent communication skills and made sure that the car is current with all necessary maintenance. Another exceptional experience with Prime’s service employees. More

Great experience Great customer service from beginning to end. Provider always answered with a smile. The waiting area was comfortable and also the refreshment were g Great customer service from beginning to end. Provider always answered with a smile. The waiting area was comfortable and also the refreshment were good and fresh. More