Parkway Honda

The sales person Louis Ferreira first had the wrong car to show, a 2015 we were not there to see. We were there for a 2017. Then he couldn’t find and didn’t find the car we were looking for. Took him tw to show, a 2015 we were not there to see. We were there for a 2017. Then he couldn’t find and didn’t find the car we were looking for. Took him two hours to look for it. Came back another day to look at car. When finally drove car out the lot a week later, he just handed the key over. He did not sit in the car to go over anything, see if we had any questions on anything. Car even did not passed inspection, had to bring it back after driven 80 miles or more. Something with the battery. Before driving the car out, he was available in his cell, returned calls. After took car, never replied to any text or returned calls. The worst of the worst. The finance person Manny. He was a tricky, deceitful person. Never showed us papers I asked for. For example, I asked him to go over the numbers twice, he would avoid me and move to something else. All signatures were on his tablet. Again when I asked to see what my son was signing, he would say, you will have a print out of everything after. I should have pushed to see it before my son signed, that was my fault, or walk away because it only lead to us having to come back a week later to cancel out of the gap insurance and service warranty. These charges I asked to see printed papers were not given to us at the time we signed. Manny said they were in the stapled papers he gave us. I should have looked at them before leaving but I was rushing to go to another appointment. Neither the gap or service contract papers were there. The charges were included in the financing. $1000 for gap with no explanation on coverage and $4,000 on service warranty with no explanation on coverage. Then a week later at pick up I had to ask for the papers again. Again, manny only gave me the papers for the service contract, none for the gap. All handed to me in an envelope. As soon as saw the papers were missing, I told him I was canceling both. The service contract only covered 2 years or 24 months limited coverage. No wonder he did not want to give me the papers. I got coverage somewhere else for $79 a month with premier auto warranty with full coverage. Including tow, rental. I’m waiting to see how long is going to take for them to send the refund to the bank. I won’t wait too long before opening a civil claim for my money. Again THE WORST OF THE WORST. If my son didn’t fall in love with that car, and there were not any other around like it, I would have not bought from THIS DEALERSHIP. I DO NOT recommend this dealership to anyone. Be careful. Don’t buy extended warranty from them. There are cheaper out there. Ask for anything to sign to be printed. Read everything before leaving the dealership and make changes then and there. More

My daughter bought her first car from Parkway Honda last summer. She was pitched the 3-year service package, but told that if she changed her mind, her money would be refunded in 10-14 weeks (which seems le summer. She was pitched the 3-year service package, but told that if she changed her mind, her money would be refunded in 10-14 weeks (which seems lengthy for a $1600+ refund from a large car dealership). She informed the dealership on the day she took delivery of her car last summer that she did not want the service package and wanted a refund. Nearly FIVE MONTHS later and still no refund. The total lack of customer service has been terrible. Consider this if you are thinking about the service package and told you can change your mind. You can, but based on our experience they will keep your money as long as they can, while providing weak excuses, if they reply at all. This is the 6th Honda purchased by our family, but the last/only one we will ever purchase from Parkway Honda. More

Everyone was welcoming and helpful. Sean went above and beyond to help me find the right car to meet my needs. Sean went above and beyond to help me find the right car to meet my needs. More

Sean was great! He was very honest and efficient. We will definitely be a repeat customer of his. We had an overall great experience at Parkway Honda. I don’t reco He was very honest and efficient. We will definitely be a repeat customer of his. We had an overall great experience at Parkway Honda. I don’t recommend any of the other Honda dealerships in the South Shore. Went to a handful them they were awful. Misleading wasting out time. Not at parkway Honda!! Sean’s the man, go see him for the best deal!! More

This is my second purchase at Prime Honda. Everyone is very friendly and professional. I only get my cars at Prime. I’m a life long customer. I highly recommend Prime and my salesperson, Vann Everyone is very friendly and professional. I only get my cars at Prime. I’m a life long customer. I highly recommend Prime and my salesperson, Vannick Chan. Go see Vannick! More