Parkway Honda

Robert was very helpful on the occasions I have had him as my service rep. Very attentive. Helped me expedite my state inspection when I needed it done. as my service rep. Very attentive. Helped me expedite my state inspection when I needed it done. More

I came to this dealership because of the good reviews for the service department. Upon my arrival everyone was friendly and polite.My service rep was Jeff Jaczuk. He listened to my problem then wrote down al the service department. Upon my arrival everyone was friendly and polite.My service rep was Jeff Jaczuk. He listened to my problem then wrote down all information.Because I had a late appointment Jeff asked if I could leave the vehicle , I told him I was not prepared for transportation so Jeff set me up with a rental and said there would be no charge.It was a pleasure to work with Jeff , professional and transparent and after a inspection Prime would match a charge from a previous dealership I was not happy with More

I don't appreciate how I reached out regarding potentially getting work done on my wife's Pilot that she bought at Prime Honda in West Roxbury and we're now being told that Prime is not honoring s potentially getting work done on my wife's Pilot that she bought at Prime Honda in West Roxbury and we're now being told that Prime is not honoring something in her contract that stipulated that we were obligated to have all of the vehicle's oil changes done through Prime or the powertrain warranty would be null and void. Now that it seems we need to utilize that warranty I'm being told that through a "change of ownership a while back" that warranty is no longer being honored AND no notification of the change of ownership or the non-honoring of a contractual obligation was sent to us. That is bad business. I could have saved money doing the oil changes myself had I known Prime would back out of the deal written into my wife's contract. I will tell everyone I know every chance I get, not to deal with Prime Honda, EVER!! We've spent THOUSANDS of dollars with Prime and this is the way they treat a customer? Or better yet.. EX-customer! I would even accept this had there been some type of notification, but even that wasn't handled properly! THOROUGHLY DISAPPOINTED IN THE WAY YOU DO BUSINESS PRIME!!!! More

good experience with a very nice gentleman, Who is very professional, and very pleasant, I do give him five stars for his work, well deserved. professional, and very pleasant, I do give him five stars for his work, well deserved. More

Had an emergency with my car. Because of a major module problem, I ended up purchasing a new car from them as we couldn’t fix the car immediately. Very patient and helpful. problem, I ended up purchasing a new car from them as we couldn’t fix the car immediately. Very patient and helpful. More

Daniel was very helpful and explained everything clearly and helped me save! and helped me save! More

Great service! Friendly & knowledgeable service advisor. Satisfied customer for almost 15 years. Highly recommend this dealership. Satisfied customer for almost 15 years. Highly recommend this dealership. More

Pleased with service done on car sales manager very efficient and courteous efficient and courteous More

Patience. Friendly attentive spoke my native language, explain in details. explain in details. More

I had an unscheduled expensive repair. They took me that day..and the final bill was $180 less than the estimate! day..and the final bill was $180 less than the estimate! More