Parkway Honda

Parkway Honda - Zero Courtesy We couldn't agree on a deal initially, so I walked away. The next day, they called me back with a very good offer. I respect that, so I set up any appointment and drove all deal initially, so I walked away. The next day, they called me back with a very good offer. I respect that, so I set up any appointment and drove all the way there on time. I really wanted to do business with them, and the sales team and I had a great first-day interaction. Once I got there, I confirmed the price and everything. But then they made me wait for an hour and a half, saying they were busy with another customer, only to finally tell me the car was sold. I was obviously upset and asked why they didn’t just say upfront that they wanted to sell it for a higher price. I could have just left instead of wasting my time. The manager told me that "agreeing on a price doesn’t matter when multiple people are interested. It is first come, first serve. Whoever pays first gets it." That is such a bad way to handle things. They should have at least told me someone else was seriously considering the car. And to top it off, they basically indirectly pushed me out of the dealership saying, "We can’t help you now. We all want to leave for the day. Let’s sort this tomorrow. We’ll call you with a good deal first thing." It has been two days. No call. This was my first experience with a dealership, and it left a really bad taste. Super disappointing. Posted the same in Google reviews as well. More

Bruno was very patient, helpful and knowledgeable regarding the car we were interested in purchasing. regarding the car we were interested in purchasing. More

I had a great experience at Parkway Honda. Zahir Zaman was very friendly and personable, and helped me get the car that I was looking for, continuously helping me along every step of the proce Zahir Zaman was very friendly and personable, and helped me get the car that I was looking for, continuously helping me along every step of the process. More

My wife and I have bought many Hondas from this dealership over the years. The manner in dealing is relaxed, and enjoyable and keeps us coming back. Sergio is the sales person who sold me the las dealership over the years. The manner in dealing is relaxed, and enjoyable and keeps us coming back. Sergio is the sales person who sold me the last two cars, a Passport and a Pilot... More

Van and team were extremely friendly and helpful, they made it a breeze to get exactly what I was looking for. made it a breeze to get exactly what I was looking for. More

Working with Vann was a great experience. He is a knowledgeable, patient, kind man who took the time we needed to complete our sale. I highly recommend Vann to anyone looking for a friendly He is a knowledgeable, patient, kind man who took the time we needed to complete our sale. I highly recommend Vann to anyone looking for a friendly, honest, no pressure salesman and would gladly purchase from him (and Parkway Honda) again. More

We visited several times before we settled on our selection, and Van was very patient and answered all our questions throughout. selection, and Van was very patient and answered all our questions throughout. More

Vannick was a pleasure to work with! Great communication, honesty and went above and beyond to help me find the perfect car. I will recommend Vannick and Parkway Honda to friends and fam Great communication, honesty and went above and beyond to help me find the perfect car. I will recommend Vannick and Parkway Honda to friends and family. More

The sales person Louis Ferreira first had the wrong car to show, a 2015 we were not there to see. We were there for a 2017. Then he couldn’t find and didn’t find the car we were looking for. Took him tw to show, a 2015 we were not there to see. We were there for a 2017. Then he couldn’t find and didn’t find the car we were looking for. Took him two hours to look for it. Came back another day to look at car. When finally drove car out the lot a week later, he just handed the key over. He did not sit in the car to go over anything, see if we had any questions on anything. Car even did not passed inspection, had to bring it back after driven 80 miles or more. Something with the battery. Before driving the car out, he was available in his cell, returned calls. After took car, never replied to any text or returned calls. The worst of the worst. The finance person Manny. He was a tricky, deceitful person. Never showed us papers I asked for. For example, I asked him to go over the numbers twice, he would avoid me and move to something else. All signatures were on his tablet. Again when I asked to see what my son was signing, he would say, you will have a print out of everything after. I should have pushed to see it before my son signed, that was my fault, or walk away because it only lead to us having to come back a week later to cancel out of the gap insurance and service warranty. These charges I asked to see printed papers were not given to us at the time we signed. Manny said they were in the stapled papers he gave us. I should have looked at them before leaving but I was rushing to go to another appointment. Neither the gap or service contract papers were there. The charges were included in the financing. $1000 for gap with no explanation on coverage and $4,000 on service warranty with no explanation on coverage. Then a week later at pick up I had to ask for the papers again. Again, manny only gave me the papers for the service contract, none for the gap. All handed to me in an envelope. As soon as saw the papers were missing, I told him I was canceling both. The service contract only covered 2 years or 24 months limited coverage. No wonder he did not want to give me the papers. I got coverage somewhere else for $79 a month with premier auto warranty with full coverage. Including tow, rental. I’m waiting to see how long is going to take for them to send the refund to the bank. I won’t wait too long before opening a civil claim for my money. Again THE WORST OF THE WORST. If my son didn’t fall in love with that car, and there were not any other around like it, I would have not bought from THIS DEALERSHIP. I DO NOT recommend this dealership to anyone. Be careful. Don’t buy extended warranty from them. There are cheaper out there. Ask for anything to sign to be printed. Read everything before leaving the dealership and make changes then and there. More

My daughter bought her first car from Parkway Honda last summer. She was pitched the 3-year service package, but told that if she changed her mind, her money would be refunded in 10-14 weeks (which seems le summer. She was pitched the 3-year service package, but told that if she changed her mind, her money would be refunded in 10-14 weeks (which seems lengthy for a $1600+ refund from a large car dealership). She informed the dealership on the day she took delivery of her car last summer that she did not want the service package and wanted a refund. Nearly FIVE MONTHS later and still no refund. The total lack of customer service has been terrible. Consider this if you are thinking about the service package and told you can change your mind. You can, but based on our experience they will keep your money as long as they can, while providing weak excuses, if they reply at all. This is the 6th Honda purchased by our family, but the last/only one we will ever purchase from Parkway Honda. More