Parkway Honda

Real differenteial seal While in for a regular maintenance check up and oil change the service department found that the rear differential seal leaking(damp). Upon completi While in for a regular maintenance check up and oil change the service department found that the rear differential seal leaking(damp). Upon completion of the check up the service technician Bob, went over the down side of what could happen should this be left go. A $2500 bill vs a $115 bill if taken care of now. Bob indicated that this could be left go until the next oil change unless I saw that the seal was getting worse by seeing wetness on the garage floor. At the time I passed on setting an appointment thinking I would wait. Upon arriving home and going over what was found with my wife since this was her vehicle it was decided we did not want to take a chance and have the seal go bad when she might be out on the road away from home. Plus the fact a $2500 bill vs $115 if taken care of now. I called the dealership to set an appointment for the following Friday. Upon arrival that day the service tech at that time did not find that an appointment was made but would try and work me in that day. After a few minutes the service tech came back to the waiting room to inform me that because an appointment was not noted the differential seal had not been ordered. To say that I was not a little upset would be far from the truth. Schedules needed to be rearranged to get the vehicle back in the following week with a promise that the seal would be ordered that day and would be in the next morning. A new appointment was made for the upcoming Thursday at 7:30 am. Early that week I received a call from Kathy to check on how things went with the regular maintenance of the oil change and was I happy with the service. This I proceeded explain to her what had happen the previous week. She did apologize for the error and asked if another appointment had been made which I said yes. Later that afternoon I received a phone call from Bob who had taken the phone call to make the initial appointment to do the repair on the rear differential seal. Bob apologized and indicated he remember the phone call but had failed to follow through. Again apologizing for the error. And due to his error the repair work would be at NO COST to me. He would see that the dealership paid for the repair. This I was happy with due to the rearranging of schedules that had to be made to get the vehicle back in to do the repair. work. My only question to the service tech was I did not want to see anyone have to pay for repairing my wife's vehicle out of their pocket. This I was assured was not the case and the dealership was paying for the repair. This dealership in the 6 years that we have dealt with them have been very accommodating and friendly. Soon after my 2012 Accord's warranty expired I had an issue that I would have had to pay.This I understood. However Bob took it upon himself to make a call to Honda feeling that the issue I had with only 32,000 (+-) miles on the car should have not happened. Upon Bob's recommendation Honda agreed to pay for the repair. Would I recommend this dealership and service department absolutely!! Good people who do care about their customers. Great job Bob and thanks. More

Well done! Cory Parker did a very good job of showing the car and explaining the many features. He was the reason we purchased the car and we visited other deal Cory Parker did a very good job of showing the car and explaining the many features. He was the reason we purchased the car and we visited other dealers. More

OIl change and tire rotation Dealt directly with Adam Fulton; very efficient and on-the-mark. Appreciate the effort and care I receive. each time I bring my car in for service at Dealt directly with Adam Fulton; very efficient and on-the-mark. Appreciate the effort and care I receive. each time I bring my car in for service at Parkway. More

Good job All was good. Business mgr segment could improve by designing an approach that allows more info and time to decide on the extended warranty option. All was good. Business mgr segment could improve by designing an approach that allows more info and time to decide on the extended warranty option. More

Excellent Very helpful and friendly, neat and clean environment staff is very professional and willing to work with you on whatever problem you may be having Very helpful and friendly, neat and clean environment staff is very professional and willing to work with you on whatever problem you may be having More

Good Experience Had an emergency and they were able to get me in, identify the problem and get it fixed in a timely manner and a reasonable cost. Had an emergency and they were able to get me in, identify the problem and get it fixed in a timely manner and a reasonable cost. More

GREAT EXPERIENCS The gentleman that took care of signing me in was very friendly and had a smiling face and was very helpful. My wait for my car was not long at all The gentleman that took care of signing me in was very friendly and had a smiling face and was very helpful. My wait for my car was not long at all . More

oil change I was in and out in less than an hour car washed was fantastic!!!Trevor tried to help me with my car phone setting but it didn't work get it the next I was in and out in less than an hour car washed was fantastic!!!Trevor tried to help me with my car phone setting but it didn't work get it the next time! More

Service Of Honda CR-V Brought in my 2012 Honda CR-V for service. Serviceman very found that my cabin and motor air filter needed replaced. Also was advised that there may b Brought in my 2012 Honda CR-V for service. Serviceman very found that my cabin and motor air filter needed replaced. Also was advised that there may be an issue with my tires in the future. They were efficient with their work. I will return to this location for service on my CR-V in the future. More

AWESOME dealership to work with! This is our third car buying experience here and it was as smooth as the first two. They are superb! They listened to what we were looking for and fo This is our third car buying experience here and it was as smooth as the first two. They are superb! They listened to what we were looking for and found a great match for us. Very pleasant experience and no pressure sales! More