Parkway Honda

Awesome service department! This service department truly puts the customer first! So easy to work with and they are so helpful regarding what needs done with the vehicle to bes This service department truly puts the customer first! So easy to work with and they are so helpful regarding what needs done with the vehicle to best keep it maintained. I trust them and would highly recommend them. More

Excellent experience I appreciate the personal attention provided by the service staff and keeping me informed of what was done and what needs to be done. I also appreciat I appreciate the personal attention provided by the service staff and keeping me informed of what was done and what needs to be done. I also appreciate that my car was serviced immediately upon my arrival. More

Great service here The service here was really good and I was impressed with how quickly they completed the oil change and tire rotation. Ben was an excellent service re The service here was really good and I was impressed with how quickly they completed the oil change and tire rotation. Ben was an excellent service representative. More

Routine service. Brought my Honda Pilot in for scheduled oil change and filter. Having purchased this vechicle as a lease buy out I had a few questions. . Service Advi Brought my Honda Pilot in for scheduled oil change and filter. Having purchased this vechicle as a lease buy out I had a few questions. . Service Advisor Trevor Sunderland was very informative and knowledgeable. He was very polite and business like and answered all my questions. He also was very helpful in recommending other services such as replacing the transmission fluid and servicing the VTM. The vehicle was ready on time and he even had it washed for me. Very satisfied with my visit! Thank you! More

pleasant and easy my visit was pleasant. Was taken care of quick and professionally. The transaction was efficient. I had my new car by the end of the day. my visit was pleasant. Was taken care of quick and professionally. The transaction was efficient. I had my new car by the end of the day. More

Great service! Had a mechanical issue and they squeezed me in without an appointment and got back on the road. Bob Windemuth was awsome, made me feel like I was the Had a mechanical issue and they squeezed me in without an appointment and got back on the road. Bob Windemuth was awsome, made me feel like I was the most important customer there. More

Good Service Freindly people Coffee machine not working good but was nice they had it and tv But gave me car to do some airings Thanks Freindly people Coffee machine not working good but was nice they had it and tv But gave me car to do some airings Thanks More

Amazing experience Best service experience of any dealership I have done business with. Reasonable cost, expedient and knowledgeable service, comfortable waiting area. Best service experience of any dealership I have done business with. Reasonable cost, expedient and knowledgeable service, comfortable waiting area. Well thought out process to keep the customer coming back! More

3 Pilots, 3 dealerships My husband and I picked up our third pilot this past weekend and it was our best experience with Honda. We called ahead of time and spoke with Shane a My husband and I picked up our third pilot this past weekend and it was our best experience with Honda. We called ahead of time and spoke with Shane and Mike at Parkway to let them know what we were looking for. When we arrived at the dealership Saturday morning our new pilot was parked in front of the dealership and waiting for us. In about an hour we had an agreement for the trade in on the pilot we owned (we had equity in the trade), the paperwork was signed, we had keys in hand and received personalized education on the functions of the car. Our 10 and 12 year old children had an area where they could hang out and stay busy while we were working with Shane and Mike. We have been using the Parkway service department since our first Pilot purchase in 2013 and have always loved this dealership. This past weekend was our first experience with the sales/finance team and they were both exactly what we were looking for, helpful, friendly, and personable. Our history with Honda: In 2013 we leased our first pilot. It was a spur of the moment decision and we weren't prepared for the purchase. We stopped at a dealership in PA on our way home to OH to make the deal. The entire transaction took more than 6 hours. It was exhausting, but we drove away in our first pilot. Because Parkway was closer to home, that first pilot was always serviced at Parkway. In 2016, when the lease was up for the first pilot, we traded it in (with equity) at another dealership in NE Ohio (simply because we were in that area, but we should have waited and went to Parkway). That trade in was quicker than 6 hours, but still not an amazingly fast deal. We also had a few details to work out with the hinge on the fuel tank and a few other small details that the dealership struggled to take care of for us. Again, we ended up at Parkway for all of our service needs and they took great care of us. Even though we had an oil change package at the dealership where we purchased our second pilot, we gave that up so we could have the better service at Parkway. This past weekend, we traded the second pilot in for a lease on our third pilot and are proud to give all of our business to Parkway. My extended family has been purchasing vehicles from Parkway for years and like them, we will only buy from Parkway going forward. More

fred's alternator This email came to Fred Weingarth rather than Gale. I brought my 2011 Acura when my alternator failed on the day before Thanksgiving. On the phone A This email came to Fred Weingarth rather than Gale. I brought my 2011 Acura when my alternator failed on the day before Thanksgiving. On the phone Adam told me their schedule was packed but if I brought the car in they would definitely get it in to identity the problem. Later that afternoon I spoke with Bob and he explain the problem and my best options for getting it fixed. On Friday morning I stopped in and talked with Adam. He assured me my car would be ready by 4:00. When I picked it up at 4:00 it was washed and ran like a top. I will be going to Parkway for all my service. More