Parkway Ford Lincoln - Service Center

It was a good experience, although it was scheduled online and it did not appear that the comments in the online scheduling program were read by the people at the shop. Other than that everyone went ab online and it did not appear that the comments in the online scheduling program were read by the people at the shop. Other than that everyone went above and beyond to get my truck serviced in a timely manner. More

your service department went out of their way to help us we were traveling to PA when we had a problem that your service department fixed thank you Jim we were traveling to PA when we had a problem that your service department fixed thank you Jim More

Purchase a brand new $70,000+ Car, it had a non functional handle from the first day I got it, scheduled a service appointment that was almost 2 weeks out for first available, they don't give loane functional handle from the first day I got it, scheduled a service appointment that was almost 2 weeks out for first available, they don't give loaner cars anymore luckily my car sales person was awesome and gave me a loaner. The Einsteins confirmed what I already knew the handle was inoperable, they said they would order a new handle...two weeks passed no word from service so I called them, there response was oh yes the handle was in...well then why did no one call me?? Worst part is they can't get me in to fix it for another 3 weeks, how ridiculous is that 3 weeks wait for a brand new car...the lady I spoke to had the response of we are sorry we dont have enough service techs, sound like a company problem. More

Went in to have oil changed and a noise investigated that came from the front left every time the Aviator hit a bump, especially at low speeds. After 7 phone calls, with three different people, each with dif came from the front left every time the Aviator hit a bump, especially at low speeds. After 7 phone calls, with three different people, each with different opinions, 2 of whom refused to investigate the noise without first replacing the tires, we picked up the vehicle with only the oil change completed and are taking it elsewhere. Simple questions on tire prices, like what do you get with the cost (i.e. installation, balance, alignment) could not be answered over the phone. Sadly this is not the first time the service experience at Parkway has been subpar. No longer will be taking my vehicles to this dealership for service. More

The service was amazing! ! Scott is such an amazing guy. He helped a lot while my car was in quick lane for service. Thank you guys ! Scott is such an amazing guy. He helped a lot while my car was in quick lane for service. Thank you guys More

The dealership was very helpful with the diagnosis of my vehicle, I was there to have my break system checked out and was told that there was no reason for concern, I did however have a 70k scheduled mainte vehicle, I was there to have my break system checked out and was told that there was no reason for concern, I did however have a 70k scheduled maintenance that to me seemed a little costly, but the employees were very good and supplied me with a loner vehicle when the time for maintenance exceeded 3 hours. More

Everyone was professional, the waiting room was clean, and they took good care of my vehicles! and they took good care of my vehicles! More

Employees were friendly and helpful. Service was done timely and the wait was short and pleasant. Service was done timely and the wait was short and pleasant. More

George was very nice to work with and communicated well with me every step of the way. He made sure to contact me to get my approval before going ahead with their recommendations, which was much appreciate with me every step of the way. He made sure to contact me to get my approval before going ahead with their recommendations, which was much appreciated. More

Fast lane is pretty slow Fast lane is pretty slow Fast lane is pretty slow lane is pretty slow More