Parkway Ford Lincoln

The service men were polite, but your company lacks in giving informed information to customers when they call in a day before to make sure of the total cost before we come. I expected to pay with my coup giving informed information to customers when they call in a day before to make sure of the total cost before we come. I expected to pay with my coupon approximately 150$. Yet, when we arrived and AFTER the oil change, tire rotation and 9 point inspection, never in our wildest dreams did we think we would have a bill for 391$.. We’ve had many oils changes over the years, and never have We been charged 56$ a piece to put a filter on. And the best part is, we walked into the showroom to waste some time and the gentleman that sold us this very expensive truck, didn’t even know who we were. That is a sad statement if you are wanting us to be return customers. You should know who your customers are. Sincerely, Dwane and Connie Roberts More

Poor communication in the service department and between them and the customer. My car was supposed to be looked at on Friday morning and it wasn't until Monday morning. No one called me. I had to keep ca them and the customer. My car was supposed to be looked at on Friday morning and it wasn't until Monday morning. No one called me. I had to keep calling and checking on it. On the bright side, the lady Trish that answers the phones is awesome. You rock Trish keep up the good work. More

Best service ever. The technician Zack checked things other dealerships miss. I can’t thank the team enough for a job well done Thank you other dealerships miss. I can’t thank the team enough for a job well done Thank you More

Excellent Experience We had the pleasure of working with Josiah Sparkling a relatively new salesman with Parkway Ford. His youth was a breath of fresh air as far as a sal We had the pleasure of working with Josiah Sparkling a relatively new salesman with Parkway Ford. His youth was a breath of fresh air as far as a salesman. He was extremely mature and had extended knowledge of the vehicles we were looking at. He paid great attention to details of what our needs were and tried to fit us into a vehicle we would need. I would recommend him to anyone looking to purchase a new or used vehicle. Rachel Rupp did an excellent job setting up our app and explaining how it all works. More

Employees were pleasant. Work was done fine and quickly. Will continue to do business with them. Price was very reasonable. Overall a very good experience. Will continue to do business with them. Price was very reasonable. Overall a very good experience. More

In the 2018 pacifica, the viewscreen mid-dash seems to have been repaired successfully, we have had the vehicle for over a week,only one reboot... have been repaired successfully, we have had the vehicle for over a week,only one reboot... More

Very good experience. Randy worked well with us. Parkway had a good selection of vehicles. The new facility is really nice. We would recommend Randy to anyone that needs to Randy worked well with us. Parkway had a good selection of vehicles. The new facility is really nice. We would recommend Randy to anyone that needs to purchase a vehicle. More

service, understood my frustration regarding the dual clutch issue and why I won’t fix it since Ford never fixed the problem to begin with. clutch issue and why I won’t fix it since Ford never fixed the problem to begin with. More

Excellent job Did a excellent job.l am well pleased with service I received. I will be back with my other car. Thanks again. Ok out of words LOL. Did a excellent job.l am well pleased with service I received. I will be back with my other car. Thanks again. Ok out of words LOL. More

Great device! Super friendly and affordable !! Bob Greene always stops in to say hi. Q and Josh are great guys who really care that I am a happy customer. Oil change, tire rotation, they noticed a tire a lit always stops in to say hi. Q and Josh are great guys who really care that I am a happy customer. Oil change, tire rotation, they noticed a tire a little low and found a screw in the tread and fixed it for me!!!!!! More