Parkway Ford Lincoln

Never in my life have I had a better experience than what I have with Jared and Josh every time I come in there don't let them go their Keepers for life I have with Jared and Josh every time I come in there don't let them go their Keepers for life More

It was friendly, fast and easy. This was my first visit but not my last. Much better than other places that I have gone. A+++ but not my last. Much better than other places that I have gone. A+++ More

Best place to have service done on my Pacifica. No oil leaks on my driveway when I get done from having it serviced, like other oil change businesses. leaks on my driveway when I get done from having it serviced, like other oil change businesses. More

Slow response. Warranty work was not done as warranty. Need refund. More work was done than needed to be. Had to bring vehicle to a different dealership to finalize issues. Need refund. More work was done than needed to be. Had to bring vehicle to a different dealership to finalize issues. More

I came here looking for a well priced vehicle in my budget found one I absolutely loved sadly sold but same day finding out it was sold found another affordable vehicle that runs great they also had a budget found one I absolutely loved sadly sold but same day finding out it was sold found another affordable vehicle that runs great they also had a maintenance check on while I was there and free car wash couldn't be any happier More

Worst service I have ever had. Made an appointment a week in advance. Appointment was made for Thursday morning. Didn’t communicate with me until the next day (Friday). Tried calling that night (Thursday) in advance. Appointment was made for Thursday morning. Didn’t communicate with me until the next day (Friday). Tried calling that night (Thursday) but got put on hold for twenty minutes until I finally hung up. Just got machines after. When they finally called the next day (Friday around noon), I ok’d to move forward. There was no communication that they needed to order parts. Had to call later that day (Friday) to get an update. That was after I was unable to pick my kids up from school. I asked over the phone if I could drive my vehicle until the parts came in. I was told yes. Went that evening to pick up my vehicle. Asked the service rep if my car was good to go, he said yes. Notice my vehicle was running hot and that I had a new leak that I never had before. Opened the hood and found they didn’t put my anti-freeze/coolant cap back on. Went back the next day (Saturday) and asked for my cap back. They couldn’t find it. Was told they would pay for the cap and “Make it right”. Went to Napa to buy a new cap and fluid. It cost $20. I had to call two days(Monday) later to see if my parts came in. They said that they had. Set up a time for Tuesday to get the parts replaced. Went in that evening to pick up my vehicle. To them. “Make it right” was taking $40 off a $550 dollar bill. That was not including the cap and fluid. “Make it right” was actually $20. I researched what would happen to the engine when it runs without fluid; found there would be a high possibility of having to replace the engine ($4000-$8000) but making it right was worth $20 to them. I will never go there again and may consider legal action. If that is not enough, I asked them to look at a leak in the passenger rear tire. It clearly states it on the work order but they never did it. More

Always great service and great customer service when I bring my jeep into the service department. All the guys there are upfront about any issues or concerns and service is always timely. bring my jeep into the service department. All the guys there are upfront about any issues or concerns and service is always timely. More

Mark Carroll and Darby bolts made our fifth purchase at parkway enjoy experience. With employees like these two we will continue to buy at parkway parkway enjoy experience. With employees like these two we will continue to buy at parkway More

Great place for friendly service. I was able to get right in while I waited for my car to be serviced and washed. I would not go anywhere else. in while I waited for my car to be serviced and washed. I would not go anywhere else. More

Great staff and friendly service. I used the quick lane oil change and tire rotation service. The floor was a little bit slippery in the waiting area need more rugs possibly oil change and tire rotation service. The floor was a little bit slippery in the waiting area need more rugs possibly More