Parkway Ford Lincoln

problem with the new bronco fixed without a problem or headache we would shop here again headache we would shop here again More

I made two trips to the quick lane for an oil change and tire rotation. Tuesday 12/20/22 I arrived shortly after 10am and was told it was going to be at least 3 to 4 hour wait so as discussed with new servi tire rotation. Tuesday 12/20/22 I arrived shortly after 10am and was told it was going to be at least 3 to 4 hour wait so as discussed with new service staff I would come back the following day at opening which is 8am to get quicker service; seeing as I would have to wait at location with my 8yr old son since we don’t have family close to dealership for rides back and forth. I arrived to the quick lane the next day on Wednesday 12/21/22 right before 8am and there was only 1 auto in line before me. When I entered the quick lane I spoke with same new service staff lady as my visit the day before and was told the auto before me was just an oil change so it should not be a long wait so I agreed we could try again that day. My auto did not enter the bay until 1.5hrs later, and then was in the bay for the oil change and tire rotation for almost an additional 1.5hrs while my son and I waited. Staff never offered us beverages (which I found myself) for my son and I and bathrooms were unclean. I explained to the service lady I had recalls on truck and a squeaky noise and wanted these addressed as this was a leased vehicle and I was told I’d have to go to service department and I explained I guess I will call in the next day as I did not want to drag my son over there and keep him busy while trying to talk to them. I understand her telling me I’d have to go over to service myself as it would require me to schedule the repairs but seeing as my last two auto leases and all service work have been made from this dealership I guess I expected better service and thought instead of her texting on her phone at her desk, or continuously having small talk with other employees she should have gone to service for me and asked about parts. So after 3 hours I was shocked at service as the prior employee Joshua would have gone above and beyond for me and done these little details. Very hard for me to write this poor review as I’ve had better experiences in the past. One other thing I would note is a better wait time explanation, seemed like people who brought their vehicles in after me were told “it wouldn’t be to long of a wait”, and I so desperately wanted to tell them I had been sitting there for 3hrs. It looked like maybe only 3 people were working in the bay area on the cars so I’m hoping this feedback helps the new service staff practice better communication with mechanics to explain how long customers are waiting or even if there’s any time wait updates vs. me being told “it shouldn’t be much longer” and I waited 1.5hrs after I was told this. When I spend my valuable time and money on each quick lube service and have completed my last two auto leases with the dealership I guess I expect better. I additionally called into the service department today, Thursday 12/22/2022 to review the recalls on my lease vehicle and wanted to see when parts would be in as I was told by quick lane employees that I would receive a call in the past so I could then schedule the recall repairs, but since my last visit in summer of 2022 I had received no calls. Lady was nice enough to update my phone number from work to cell in system as it was inputted wrong, removed prior vehicles I owned from system to avoid future errors and noted to me in future I need to call them, they don’t call me so I appreciated that. Unfortunately I purchase/lease my autos from a local dealership for the customer service and seeing as I don’t have family close and I have a spouse that works out of town I was hoping for a ride assistance or courtesy vehicle during the recall repairs so I could get back and forth to work since the timeline for repairs was unknown for one of the two recalls on my auto. I hope this can be addressed before my 2/20/2023 appointment as I simply asked if my auto could be delivered back to my home after the 2/20/2023 repairs and a better time frame for the days repairs scheduled and I was told I’d have to call back into the department again before my appointment. Again, it’s all about customer service and how hard would it have been for the lady on phone to say “I will get a better time frame as ask the team about the drop off concern, and if ok call you back later today.” More

Second vehicle ordered thru this dealer, the dealership and salesman Jeff N., were great to work with. and salesman Jeff N., were great to work with. More

Have Bought two vehicles from this dealership, both them and my salesman Jeff Numbers were great to work with. and my salesman Jeff Numbers were great to work with. More

they took good care of my car. found the problem and have a plan of action to repair it. Very friendly and clean place. found the problem and have a plan of action to repair it. Very friendly and clean place. More

Very nice and professional staff. I like working with Matt and Q at the service desk and Scotter is one of the best mechanics they have. I like working with Matt and Q at the service desk and Scotter is one of the best mechanics they have. More

My vehicle came back and the running boards won’t come out AND the radio screen is no longer on. Both were fine before the vehicle was brought in for service! Not happy!!!! out AND the radio screen is no longer on. Both were fine before the vehicle was brought in for service! Not happy!!!! More

Never waiting 4 hours for an oil change again again again again again again again again again again again More

The warranty recall work was done in a timely manner but I had to search for someone to help me, to drop off my car and to pickup when it was done. I had to search for someone to help me, to drop off my car and to pickup when it was done. More

2.5hr. wait for a maintenance check up. Would not take an appointment as they did in the past. Called to follow up to mangagement. Person who answered my call, receptionist my guess. Said, "Sorry, have a nic appointment as they did in the past. Called to follow up to mangagement. Person who answered my call, receptionist my guess. Said, "Sorry, have a nice day." REALLY? More