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Parkway Ford Lincoln

Dover, OH

4.1
1,463 Reviews

311 Commercial Pkwy

Dover, OH

44622

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Showing 1,463 reviews

March 19, 2023

Very courteous and professional explained what needed done and went over everything they did done when we picked up our car More

by bonifayhs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Miller, Q Q
Mar 20, 2023 -

Parkway Ford Lincoln responded

Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions, please do not hesitate to call us at 330-343-6681. Have a great day!

March 18, 2023

Great people to work with. Phil does an amazing job leading the crew there. The new lady in quick lane was on top of things More

by jpenrod12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Miller
Mar 20, 2023 -

Parkway Ford Lincoln responded

We're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call 330-343-6681. We're always happy to help!

March 15, 2023

I was told they would call when done. They didn’t and had vehicle overbite. Was told they texted. It’s an office phone and can’t get text. More

by bob@accesstusc.org
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jered Miller
Mar 15, 2023 -

Parkway Ford Lincoln responded

Hi Bob, Thanks for bringing this matter to our attention. We regret to hear that you had a negative experience with us. I have reached out to the manager about this. Stop in again, we would appreciate a chance to turn your experience around.

March 14, 2023

Every one was really great. The service was fast and the process was very easy. More

by holly.black86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Miller, Matt Price, Q Q, Jered Miller
Mar 15, 2023 -

Parkway Ford Lincoln responded

Hi Holly, Thanks for being a part of the Parkway Auto Superstore family! Thanks for the kind words and the awesome review! When you are ready for your next service, please do not hesitate to call us at 330-343-6681. Have a great day!

March 12, 2023

Kind of slow , fastlane was 1 1/2 hour for oil change only. Overall , a pleasant experience More

by msay3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jered Miller
Mar 15, 2023 -

Parkway Ford Lincoln responded

We regret to hear about your experience. Our service managers have been working in the shop to try to shorten the wait times. Currently we have less technicians than normal, that makes a huge difference. Stop in again, we would appreciate the chance to turn your experience around. When you are ready for your next service, please do not hesitate to call us at 330-343-6681. Have a great day!

March 12, 2023

I have had good service here every time. Everyone has always made the best attempts to take care of everything in there control to make my services go smooth. I will travel to get my service More

by john.ritterbeck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everyone gets an A+!!!
Mar 15, 2023 -

Parkway Ford Lincoln responded

Hi John, Thank you for working with our service team here at Parkway Ford Lincoln. Also, thank you for taking the time to give us your feedback and review. We appreciate your business and When you are ready for your next service, please do not hesitate to call us at 330-343-6681. Have a great day!

March 09, 2023

Come and Henry calls one was software update when they put it in it did not work they had the truck for a week and couldn’t get it to work and now I have alarms and it is not running correct and have not More

by raw1355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Price, Rick Crone
Mar 09, 2023 -

Parkway Ford Lincoln responded

Thank you for letting us know about your recent visit. Thank you again for taking the time to let us know how we can improve. I spoke to the service manager, and he said it is a Ford issue. We even had the field service engineer here trying to resolve it. He will check to see if the service advisor has followed up today with Ford. Thanks again for your recall business and we will work hard to keep it.

March 09, 2023

Took my F150 in for its first oil change. The quick lane was quick! I was in and out in less than an hour. Oil change, tire rotation, inspection and I drove away with a freshly washed truc More

by joepalmer0211
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lorii in the quick lane was awesome!
Mar 10, 2023 -

Parkway Ford Lincoln responded

Hi Joe, Thank you for your feedback on our team and your review of our Quick Lane department. We appreciate your business and look forward to serving you again. If you have any questions, please do not hesitate to call us at 330-343-6681. Have a great day!

March 08, 2023

Service was friendly and communicative. Liked the updates via text. Felt like the team was looking out for my best interest. More

by mhovan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Price
Mar 09, 2023 -

Parkway Ford Lincoln responded

We are very happy we could provide you with a positive experience! Thank you for your review and feedback! Have a great day!

March 02, 2023

Was told the charge to update our Edge radio, and install new map update (we supplied it) would be around $75. The bill was $288, and we negotiated down to $144. But still double what we were told. More

by walkman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob the map guru, Matt Price, Q Q
Mar 02, 2023 -

Parkway Ford Lincoln responded

Hi Carol, Thanks for bringing this matter to our attention. We regret to hear that you had a negative experience with the quoted price, but would appreciate the chance to turn your experience around. Please let us know if you would like to speak with the service manager and I can have him reach out to you.

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