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Parkway Ford Lincoln

Dover, OH

4.1
1,463 Reviews

311 Commercial Pkwy

Dover, OH

44622

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Showing 1,463 reviews

April 24, 2023

Friendly, Timely. Only went to Quicklanes due to Parkway not meeting requirements sold as part of a Lincoln purchase. It's bad when the dealership laughs at you when a More

by JN_NP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jered Miller
Apr 24, 2023 -

Parkway Ford Lincoln responded

Hello, Thanks for bringing this matter to our attention. We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please let us know if you would like to speak with the Service Manager or General Manager and I can have him reach out to you.

April 24, 2023

The quick lube took almost 3 hours to service my truck. Showed up before they opened and was like the 3rd or 4th car in line and still took almost 3 hours. The tires were rotated and on the way home I had More

by KENNYSCHLABACH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jered Miller
Apr 25, 2023 -

Parkway Ford Lincoln responded

Hi Kenny, Thank you for letting us know about your recent visit. Thank you again for taking the time to let us know how we can improve. Thanks again for your business and we will work harder to keep it. Please let us know if you would like to speak with the service manager and I can have him reach out to you.

April 21, 2023

Took the time to listen and understand what a person who is not an automotive geek was trying to describe. All-in-all they do a good job. More

by andygump10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Q Q
Apr 24, 2023 -

Parkway Ford Lincoln responded

Hi Andy, Thank you for your feedback on our team and your review of our store. We appreciate your business and look forward to serving you again. If you have any questions or want to schedule your next service, please do not hesitate to call us at 330-343-6681. Have a great day!

April 21, 2023

We have bought a lot of cars off of Ron Farvor. He’s a great person to deal with. Parkway is an easy place to buy a car! More

by kathihaney
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron Cihon, Ron Farver, Rachel Rupp
Apr 24, 2023 -

Parkway Ford Lincoln responded

Hi Kathi, Thank you for your feedback on Ron and our sales team and your review of our store. We appreciate your business and look forward to serving you again. Have a great day!

April 15, 2023

Great from start to finish. Top notch service. Always the first place I go to buy a new or used car or truck. Again they did not disappoint. Thanks Jeff Numbers! More

by mdomer27
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Numbers
Apr 18, 2023 -

Parkway Ford Lincoln responded

Thank you for your feedback on Jeff and our team. We appreciate your business and look forward to serving you again. When you are ready for your next service on your current vehicle, please do not hesitate to call us at 330-343-6681. Have a great day!

April 04, 2023

This dealership service representatives do not tell you after billing a 3.9 percent charge is added for using your Dodge Ram Credit Card which was offered to you for buying a new Dodge Ram Truck More

by steelersbruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Quick lane female
Apr 05, 2023 -

Parkway Ford Lincoln responded

Hi SteelersBruce, Thank you for letting us know about your visit. Each advisor should be mentioning the 3% charge. We have a 3% charge on credit cards only from credit card companies. If you use debit, check, or cash you will not be charged the 3%. This individual is no longer with us. Please let us know if you would like to speak with the service manager and I can have him reach out to you. Have a great day!

March 30, 2023

Sales and service is excellent . Always pleasant and helpful. But I do miss my salesman “Greenie” More

by carol1conley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Miller, Matt Price
Mar 30, 2023 -

Parkway Ford Lincoln responded

Hi Carol, Thank you for your outstanding review and feedback of our team. We appreciate your business and look forward to serving you again. Take care and Have a great day!

March 27, 2023

I was told I would be informed of progress and get an estimate for work being done when I dropped my vehicle off. I was not kept informed and did not receive an estimate until 10 days after drop off. Whe More

by tstoryjr63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Q Q
Mar 28, 2023 -

Parkway Ford Lincoln responded

Thank you for your feedback! Thank you again for taking the time to let us know how we can improve. We regret to hear about your experience. We would appreciate the chance to turn your experience around on March 29th.

March 24, 2023

Had works oil change took longer than I expected they had trouble getting oil filter off and at completion they didn’t reset oil life setting More

by larrypoole56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jered Miller
Mar 27, 2023 -

Parkway Ford Lincoln responded

Hi Larry, Thank you for taking the time to write this review. We regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please stop back as we will reset your oil gauge.

Mar 27, 2023 -

larrypoole56 responded

I already took care of it

Mar 27, 2023 -

Parkway Ford Lincoln responded

Thanks Larry, I have spoke with the service manager about your experience, so they take action to not have this happen again.

March 23, 2023

The service was great. The men we dealt with were kind and courteous. The problem was fixed in a more than reasonable time. More

by deferlb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phil Miller, Q Q
Mar 24, 2023 -

Parkway Ford Lincoln responded

Thank you for working with our team. Also, thank you for taking the time to give us your feedback and review. We greatly appreciate your business. Have a great day!

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