Parkway Ford Lincoln

Never saw or talked to any of the people below. Work quoted went from $750 to finally $1,000 over three appointments. I left my car each time for the full day for diagnosis and repair. Repairs w Work quoted went from $750 to finally $1,000 over three appointments. I left my car each time for the full day for diagnosis and repair. Repairs were not explained. More

Great service, friendly and knowledgeable. They always keep me informed of the progress of my service. They always keep me informed of the progress of my service. More

Very knowledgeable and did the work in a timely manner. Very well pleased with what was done. Very well pleased with what was done. More

Great service always check with me to see if everything is all right and if there's anything else they can do for me is all right and if there's anything else they can do for me More

Excellent sales and service department. Highly recommend this dealership. All aspects of my needs are always met Highly recommend this dealership. All aspects of my needs are always met More

Took excellent care of me and my vehicle. Will definitely go back. The wait time is worth the service. Will definitely go back. The wait time is worth the service. More

All of my needs have been met with prompt service and respect. I can always feel comfortable to call for any question I have or service I need. I respect. I can always feel comfortable to call for any question I have or service I need. I More

Everyone at this dealership have always been courteous and respectful. I never hesitate to call when needing service. and respectful. I never hesitate to call when needing service. More

Very good service that was assigned on the day. Will work on a day down the road. Will work on a day down the road. More

We were given an estimate of $500 for a full transmission service over the phone. The appt was scheduled for 7/19 at 11am and it was know that we would wait for completion. Three hours later, the truck had n service over the phone. The appt was scheduled for 7/19 at 11am and it was know that we would wait for completion. Three hours later, the truck had not been moved and the manager told us that they were understaffed and would not have time to service us this date. After missing work, arranging transportation for the 40 minute drive to and from the dealership two days in a row and a 3 hours wait on the 19th, we were charged over $1300 for a transmission service and an oil change. We found this to be excessive even with the 10% discount we requested. In addition, we were then charged an extra 3% fee for paying with a card! This truck was a new purchase at Parkway and has always been serviced here, along with our other vehicles. We've been very loyal. This experience was offensive, frustrating and very disappointing. More