Parkway Ford Lincoln

Employees made sure all recalls were handled Always a pleasure. My only complaint would be that I scheduled some recall fixes a month in advance and my parts weren't ready so the car was there Always a pleasure. My only complaint would be that I scheduled some recall fixes a month in advance and my parts weren't ready so the car was there for more than 2 days & my family had to play musical cars. I would definitely recommend Parkway to others for exceptional service. More

The best dealership I've ever dealt with. Working with Randy I want to give Randy Upperman a special thank you ,he went way above and beyond the Duty can't say enough good things about him. I want to give Randy Upperman a special thank you ,he went way above and beyond the Duty can't say enough good things about him. More

Quick and honest I brought my explorer in on a very busy Saturday and they advised me they were scheduled out for a while for service, but they would give it a look an I brought my explorer in on a very busy Saturday and they advised me they were scheduled out for a while for service, but they would give it a look and call me on Monday or Tuesday. I ended up receiving a call that my car was fixed on Monday. Everyone was very informative and friendly! Definitely using them for our Ford Service moving forward. More

Everything was great! Service and the service crew! We wil Got us in quickly and did everything we needed !! It was raining and instead of being the car around they left me get in, in the garage! Got us in quickly and did everything we needed !! It was raining and instead of being the car around they left me get in, in the garage! More

Easy,convenient ,friendly They set me up in a comfortable room with some dank hot cocoa. Everyone greeted me as I waited on my car to be fixed. Overall great experience They set me up in a comfortable room with some dank hot cocoa. Everyone greeted me as I waited on my car to be fixed. Overall great experience More

Jeep Trade Upgrade I was having the worst time with my old Jeep and needed to find a solution fast so that I could drive safely again. Randy Upperman was amazing and hel I was having the worst time with my old Jeep and needed to find a solution fast so that I could drive safely again. Randy Upperman was amazing and helped me trade in my old Jeep and walk away with a beautiful used Jeep. Randy searched for the perfect vehicle for me and we both knew when we had found it. Bill Kegley made sure I got a fair price for my old Jeep and helped me resolve my issue as quickly as possible so that I would be able to drive back to college with a safe vehicle. He actually listened to my problem and did everything in his power to fix it. When it came time to purchase my new Jeep, John Klotz made the process as quick and easy as possible. Everything was explained to me very clearly and I was able to walk away with the papers for my new vehicle. Overall, everyone I worked with at Parkway Ford understood my problem and they all worked together to see me get the answer I needed and walk away with a beautiful gently used Jeep. I would highly recommend my salesman Randy to anyone who is searching for a new car or a used car. More

Service Center I was having terrible problems getting my Jeep repaired and getting in the parts for my limited edition model. Rico was the only employee in Sales who I was having terrible problems getting my Jeep repaired and getting in the parts for my limited edition model. Rico was the only employee in Sales who gave me an actual answer as to what was going on with my vehicle and the parts situation. He treated me like family and gave me advice about where I should go from that point with my vehicle and ultimately pointed me to a resolution that I am more than pleased with. I can't thank him enough for calling me back when he said he would and helping me resolve a terrible situation. More

Service Center Great Service Center. They do great work in a timely manner. Pricing is a little high. Estimates given are always on the high side for my budget. Too Great Service Center. They do great work in a timely manner. Pricing is a little high. Estimates given are always on the high side for my budget. Too bad there isn't an appreciation program for long term faithful customers. More

Good service Helpful fast and friendly service. Very helpful in getting the correct tires and the rebates for them. Tires were installed in good time and recomme Helpful fast and friendly service. Very helpful in getting the correct tires and the rebates for them. Tires were installed in good time and recommended alignment was done in good time. More

Educational, Economic and Helpful I have been a satisfied owner of a 2012 Ford Fusion bought new at Parkway. While on a recent trip to Western NY I was involved in a Black Ice inciden I have been a satisfied owner of a 2012 Ford Fusion bought new at Parkway. While on a recent trip to Western NY I was involved in a Black Ice incident which ultimately resulted in the car being written off as a Total Wreck. Based my family's good history of dealings with Parkway I called on Bob Green and, ultimately, leased a 2018 Ford Fusion which I am well-satisfied with. I am especially grateful to Bob and John Klotz for educating me on the new world (to me) of auto leasing. I hope our relation continues as you are an excellent organization. More