Parkway Ford Lincoln

A Widow’s first time experience in purchasing a new car. My late husband and I always purchased our cars together during our 43 year marriage. When the time came for me to purchase a new automobile by myse My late husband and I always purchased our cars together during our 43 year marriage. When the time came for me to purchase a new automobile by myself, I actually was terrified. I calmly walked onto the lot at Parkway, Ford Lincoln, strolled through the cars, looking for a Ford fusion. When I was satisfied that I needed help, I walked into the dealership and found Josiah Sparling. He graciously asked if he could be of help and what was I looking for, and so the conversation began. As Josiah spoke to me, he looked me straight in the eye. I was impressed with this mannerism; I was immediately comfortable with him and felt that he truly had my best interest In mind. We went back out onto the lot, Josiah had keys in hand; we got into two different fusions. He explained the difference to me in the trim packages. This is something I was unaware of, and so he made them very clear to me; helping me to understand what I really wanted in a car. Knowing my exact choice was not On the lot, we went back inside and he soon located a car for me. A few days later he called and said my fusion had been delivered. When I arrived at Parkway, my car was inside, clean, and ready for me to drive out. I then met Ron Cihon Who completed the business end of the deal, explaining the purchase price, and the extended warranty. He graciously understood my age, and sold me the extended warranty which I chose. Josiah then sat in my car with me, explaining all of the technology available and how it works. I forgot to mention that he also came to my home, picked me up, returned me to the dealership so that I could bring my car home as I am passing my 2010 Fusion on to a family member. I was extremely impressed with Josiah‘s and Ron’s business manner. They both treated me as a valued customer, rather than an aged member of society who does not matter, which is so often the case with young associates today. Many thanks to Josiah Sparling and Ron Cihon I will highly recommend Them and Parkway, Lincoln Ford. More

No pressure experience Turns out there was no problem with the car, Ford decide to delete the second horn from the Escape this particular year. The Parkway team figured it o Turns out there was no problem with the car, Ford decide to delete the second horn from the Escape this particular year. The Parkway team figured it out. More

Great experience Amanda and everyone in the service department were friendly and very accommodating. Breaking down away from home is a nightmare but they were so willi Amanda and everyone in the service department were friendly and very accommodating. Breaking down away from home is a nightmare but they were so willing to help us get back on the road, and they delivered!! More

Great service! I took my Ford Escape to the quick lane dept. for an oil change/the works. Great service & done promptly. I even got my vehicle washed afterwards! I took my Ford Escape to the quick lane dept. for an oil change/the works. Great service & done promptly. I even got my vehicle washed afterwards! More

Satisfied Friendly cooperative service. No high pressure sales and very personable staff. I would definitely use Ryan again and look forward to a great relation Friendly cooperative service. No high pressure sales and very personable staff. I would definitely use Ryan again and look forward to a great relationship with the dealership. More

Blamed I was charged $108 dollars for a rep to tell me nothing about what the problem was or how to get it fixed. I was blamed for the problem. Said I did no I was charged $108 dollars for a rep to tell me nothing about what the problem was or how to get it fixed. I was blamed for the problem. Said I did not have an oil change in over 7k miles. I had it done by valvoline less than 3k miles ago. I will not go back to the service department again because they charged me $140 to put 2 new valve stems in my tires. Very dissatisfied with service. More

Explorer would not start My vehicle would not start when I was leaving for work. Called parkway and told them I was having it towed to them to figure out what was going on. My vehicle would not start when I was leaving for work. Called parkway and told them I was having it towed to them to figure out what was going on. The service department did call me with a reasonable amount of time with the diagnosis. More

Use car sales Doug worked hard finding the two vehicles that fit my criteria and budget. Was not really set on buying “today” but Doug’s work ethic earned my busine Doug worked hard finding the two vehicles that fit my criteria and budget. Was not really set on buying “today” but Doug’s work ethic earned my business More

great I will half to say that the salesman that helped me was one of the best I have ever dealt with. His name is Bob Green. This man bent over backwards to I will half to say that the salesman that helped me was one of the best I have ever dealt with. His name is Bob Green. This man bent over backwards to help me on a car deal. Thank you bob(greenie). Dealerships need more people like him. I will return and I will tell my friends. Again thanks for all you did. jim fisher More

Great experience every time. Went for and oil change and tire rotation. I was having trouble with media in my car, they took the time to find out my problem and solved it right th Went for and oil change and tire rotation. I was having trouble with media in my car, they took the time to find out my problem and solved it right then. Didn’t need an appointment to take it back. Great staff! More