Parkway Family Kia

BAD EXPERIENCES TURN GOOD I HAVE BEEN GIVEN BAD SERVICE FOR OVER AWHILE UNTIL MR. MICAH, WHICH HANDLED MY ISSUE AND PROBLEM RIGHT AWAY. NEED MORE PEOPLE LIKE HIM. THANKS SO I HAVE BEEN GIVEN BAD SERVICE FOR OVER AWHILE UNTIL MR. MICAH, WHICH HANDLED MY ISSUE AND PROBLEM RIGHT AWAY. NEED MORE PEOPLE LIKE HIM. THANKS SO MUCH More

unprofessional Very rude and unprofessional service employee who wouldn't take "NO" for an answer concerning the additional service that he was trying to sell. All w Very rude and unprofessional service employee who wouldn't take "NO" for an answer concerning the additional service that he was trying to sell. All we wanted was the "oil change". After repeatedly expressing our desire he mentioned they wouldn't preform the rest of the service on the check list that's normally done anyway. After that brief exchange I asked for my keys back and left. Don't have to worry about us returning to that dealer and will not recommend it to anyone else. Have a great day. More

New Car! I appreciate all you guys did to get me into this new car! Referred by Christal-pointed me in the right direction. Efran and Christian did their thing I appreciate all you guys did to get me into this new car! Referred by Christal-pointed me in the right direction. Efran and Christian did their thing!!! More

New car Marcos and Matt were both very helpful and made the experience a nice one. Polite, no pressure, very informative. Would definitely recommend this Kia Marcos and Matt were both very helpful and made the experience a nice one. Polite, no pressure, very informative. Would definitely recommend this Kia dealership More

Appointments are useless Made an appointment for an oil change. Got there 10 minutes early. After 2 hours, the car was ready. They say that the appointment time is like a doct Made an appointment for an oil change. Got there 10 minutes early. After 2 hours, the car was ready. They say that the appointment time is like a doctors office visit. That is when you can speak to the service advisor, not when we are going to work on your car. Whaaaat? Then they added a tire rotation to tires that were just purchased. Padded the bill really well $25 to rotate brand new tires that we get for free when it is time from Discount Tire. More

Great service! Mr. Androl was our sales person and took great care of us in a professional & polite manner. It was a good and positive experience for us. Mr. Androl was our sales person and took great care of us in a professional & polite manner. It was a good and positive experience for us. More

Thanks to Evan Androl Thank you so much for helping us with our purchase of our 2018 Stinger. Great customer service goes out to Evan with rating of a 10... thank you Thank you so much for helping us with our purchase of our 2018 Stinger. Great customer service goes out to Evan with rating of a 10... thank you More

DO NOT BUY HERE!!! Finance/Tag Service (Still not Resolved) DON'T BUY HERE!!! I cannot get anyone to actually send off my tags (as they said they would) in a timely manner or to the correct depts. Come 2.5 mont DON'T BUY HERE!!! I cannot get anyone to actually send off my tags (as they said they would) in a timely manner or to the correct depts. Come 2.5 months later and I still have no tags. The guys in "finance" said he was "too busy" to handle though he was the one who assured it would be done, and done in a timely manner. Now I am having to get creative and possibly drive 8 hours to let the DMV inspect my car. All because they took 1.5 months to send it out. Despite me asking while I was available in town and offering to go down to DMV myself, which they assured was not necessary. Only good parts were Linda Muhammad in Sales and Krystal in Customer Service (so far). I would take the car back in a heart beat. These people at Parkway Family Kia (mostly DAN) are unprofessional and have no working knowledge of processing tags nor customer service. But to be fair I have been passed to the next person for so long I believe I am being passively "handled" by the sales manager Muhammed. Also the individual responsible for tags is instructing me to register the tags illegally. In full summary, they don't care after they get you to sign on the dotted line. Mostly 2 hour lunches and not being able to get the AL DMV office phone number (that took 3 weeks...hint you can look it up online; but he was busy so I gave it to him) and trying to register the "easy" (but illegal) way is in their interests. Don't do it! Don't Do It!!! DON'T DO IT!!!! If you were thinking the sales group is great and it would be a great fit - DON'T DO IT!!! After the sale they don't follow through or care at all. Check out Yelp reviews and they have a horrible history. I would NEVER recommend this dealership to anyone, not even worst enemy. I will have to take my vehicle elsewhere for service because if this portion is taken with so much care I can only imagine how long they will keep the car running. More

Horrible Richard sucked when it came to custmer service. The dealer rapped my husband and I $2300.00 worth for something we didn't have a problem with before l Richard sucked when it came to custmer service. The dealer rapped my husband and I $2300.00 worth for something we didn't have a problem with before letting them fix the warranty issue. More

Horrible service This dealership is a joke. The service department does not know the meaning of service. Richard and Brent are managers and they could care less once y This dealership is a joke. The service department does not know the meaning of service. Richard and Brent are managers and they could care less once you buy a car. More