Parkway Family Kia

BEWARE! Deceptive pricing! We saw the car listed at 21k on THEIR website and drove 3 hours to purchase. After test drive, sat down to discuss price and fi Deceptive pricing! We saw the car listed at 21k on THEIR website and drove 3 hours to purchase. After test drive, sat down to discuss price and financing. First the salesman brought a paper with a price of $24.3k which he said was supposed to be the price based on "comps". We pointed out that was not the price on their OWN website so he went to the manager and came back with the $21k price. They also added a $3k "protection package" charge which we said we didn't want. The salesman said they "had to put that on there to protect their cars from being stolen". He said they did this for all their cars. We said they should have included this in the sales price posted not adding it once a buyer was at the dealership as that is deceptive pricing. Then the salesman provided some fairy tale about the state telling them how much they can sell cars for and that they couldn't add this to the price until a person came to buy a vehicle. We finally agreed to accept $500 over the cost we had originally agreed to ($21.5k) but then they said they "weren't making any money at that price" so wouldn't accept the offer. The salesman and manager said all of this with straight faces and how they are a top dealer and no one else had this issue with them. They kept trying to get us to identify a monthly payment even after we stated we would agree to the sales price with our down payment. We couldn't even get them to share what interest rate they used for "basic payment rates" as they produced this paper with payments on it to try to get us to agree and take us away fromthe discussion of price. It was a frustrating experience with the games they played related to deceptive pricing. Be prepared to deal with these types of games if you buy from them! We did not buy the car due to lack of transparency about pricing. More

Sales rep was great finance was a breeze . Found out no Jack or tools to let the spare down. Morgan in the Service Dept. Was no help . We waited for about ,45 mins in the lot but he never came Found out no Jack or tools to let the spare down. Morgan in the Service Dept. Was no help . We waited for about ,45 mins in the lot but he never came to say anything . Still don't know if I need to purchase one or what More

From the beginning of our process of trying to learn a Carnival they have been difficult to work with and slow to respond, when they delivered the car they forgot the paperwork and didn’t even give us a t Carnival they have been difficult to work with and slow to respond, when they delivered the car they forgot the paperwork and didn’t even give us a temporary plate. Every time I tried to talk to a manger or someone in finance it’s always leave a message and they never call back. Or sales person was clueless and communicated several incorrect things. More

They destroyed our paint. Bought a car from them on 12/23/23 they lost the spare key, we dropped the car off two Fridays later and they took it up on themselves to detail the Bought a car from them on 12/23/23 they lost the spare key, we dropped the car off two Fridays later and they took it up on themselves to detail the car when all they were supposed to do was program the key and fix the tint on the back windows. They scratched the car from front to back. When we mentioned this to the salesman he said they would fix it. After a couple of days of waiting for a resolution I called again and asked for the GM or the sales manager. I was put on hold for an hour with no response. I called Kia corporate and filed a claim, and all the sudden the sales manager called and said bring the car to him. Got to the dealership and was told to go back home because they didn't have a loaner. I asked to look at the car with the sales manager and the painter and was told to leave and that was too complicated. I said let me speak to the GM and h e went and got him. The GM told me that there dealership could not scratch a car like that. What a lie. I left the dealership and they came and pi picked it up the next day. They kept the car overnight and I was called the next day by the salesman to be told that they could not buff the scratches out I called the general manager and he told me that they were not going to be responsible or do anything else to further fix the problem. I now have an investigation going with Kia corporate and hopefully they will handle the situation properly. Nothing about this dealership is professional from the sales team to management and if you want to have your car destroyed either let their service department or their detail guys look at it. More

Jennifer Roberts incredibly cooperative, taking the time explain everything thoroughly. she was approachability made the experience enjoyable and it was truly a pleasure to work with her professional, respo explain everything thoroughly. she was approachability made the experience enjoyable and it was truly a pleasure to work with her professional, responsive throughout the entire buying process. definitely I will recommend her to my family and friends. More

Art was great. He really listened to what I wanted and dkdnt pressure me at all. I highly recommend him and Parkway Kia. He really listened to what I wanted and dkdnt pressure me at all. I highly recommend him and Parkway Kia. More

I purchased a 2017 Acura MDX at Parkway Kia. Sales guy Devin Harp was very helpful and gave me test drive knew about details and answered all my quiries related to the vehicle. It was the best c Sales guy Devin Harp was very helpful and gave me test drive knew about details and answered all my quiries related to the vehicle. It was the best car buying experience and they have excellent customer care and service. They were easy to work with, professional, responsive, throughout the entire buying process. The Used car Manager/ Director was also very professional. I highly recommend this dealership and will continue to do business with them moving forward. Will be recommending this dealership to my family and friends!! More

Great inventory and good prices and good environmental I will recommend this dealership everyone is great will recommend this dealership everyone is great More