Parkway Chrysler Dodge Jeep Ram

I took my Jeep Wrangler to Parkway for a brake issue thinking I had a caliper problem. The Jeep pulled hard to the left when braking. The technicians discovered that my problem was being caused by fau thinking I had a caliper problem. The Jeep pulled hard to the left when braking. The technicians discovered that my problem was being caused by faulty brake lines and that the caliper I thought was bad was actually in great working order! I would have never found this problem in my own garage, these guys know their stuff! Who'd have thunk it? There was one disappointment I encountered where the service department was so backed up (not really their fault, everyone likes Parkway) it ended up taking another day longer to repair and being without my Jeep an extra day was very inconvenient. It was April 20th 2022 when I picked up my Jeep with the work completed. When I approached the service manager and told him about my disappointment with the time it took and suggested my own solution to him to make up for the delay, he accommodated me immediately with a smile, a handshake, and thanked me for giving him a solution along with my complaint that would result in my complete satisfaction with my experience. He really appreciated my amiable attitude and was happy he did not have to try to come up with a solution to satisfy me on his own. On the drive home the braking system performed flawlessly! Thank You Parkway! From my whole experience I would recommend Parkway to anyone and everyone for their service needs and I will definitely be returning next time my Jeep needs any work at all. More

Being in my mid 20’s you would think a salesman would jump on the opportunity to get a customer for life however, not here. They couldn’t pay off my truck which another dealership could and couldn’t do a jump on the opportunity to get a customer for life however, not here. They couldn’t pay off my truck which another dealership could and couldn’t do anything that the other dealership did to lower the price. All they care about is money. Go else where because I promise you’ll get a better deal at another dealership. More

My lease was scheduled to be up in February of 2022 and it had positive equity on the car. Initially, I was quoted for a Jeep Compass and Jeep Grand Cherokee. They informed that even if I decided to not s it had positive equity on the car. Initially, I was quoted for a Jeep Compass and Jeep Grand Cherokee. They informed that even if I decided to not stick with Chrysler, I was still able to walk away with a check for that positive equity. Fast forward when I decided to not stick with Chrysler, I went to turn in my lease and they refused to give me the excess equity on the car as I was initially told. They completely lied about it and I will never go back to this dealership again. Plus, they had me test drive a Jeep Grand Cherokee that was still in ship mode. Regardless of the equity, they shouldn’t have told me I would have received a check if I walked away. More

This is absolutely ridiculous! Took our company lease in for a shaking. Told them it was a warped rotor. Sure enough a couple hours later was told come pick up, ordered rotor and pads. This was on December for a shaking. Told them it was a warped rotor. Sure enough a couple hours later was told come pick up, ordered rotor and pads. This was on December 20th. Here it is January 5th and have heard nothing from service advisor Josh or parts. Called and said wife was informed parts should be there. Called and was told rotors no pads. That was on the 31st of December. My wife works for Mopar. I was told nothing else on anything. Rotors were delivered on 21st of December and pads were cross docked on 23rd of December. Still, zero communication from adviser and no pads. Still driving around with xxxx pads and rotors. And, customer service sucks! I will be sure to advise to stay away from this dealership. Customer service is terrible!!! More

I've purchase or leased a few vehicles from this dealership in the last 10 years. They aren't perfect, but I've always gotten good service from the sales staff. A quality local dealership that isn't dealership in the last 10 years. They aren't perfect, but I've always gotten good service from the sales staff. A quality local dealership that isn't corporate. More

I bought my Chrysler 200 2016 from there. Always brought my car there for oil changes and repairs. Completed online appointment assumed I would get my car serviced. Contacted the dealership 9/7/21 in the mo my car there for oil changes and repairs. Completed online appointment assumed I would get my car serviced. Contacted the dealership 9/7/21 in the morning spoke with service they advised me to bring my car in could not provide repairs until the weekend. However following my instincts I called back spoke with a lady she stated she did not see my service order in the system I advised her I have it on my phone. I further asked her could I receive an estimate of my possible repairs and issue. She stated they have been having problems with the service website and someone would call me back. They called me back advised me they could not take my car it could not be repaired for two weeks . I advised the lady someone should have told me this this morning when I talked to the guy in the service department. She told me to check other Chrysler dealerships. I’m disappointed in bad communication plus I’ve been a customer there since 2016. Not too happy 😞 More

We've had service done at this location, that was 2009, went back there again recently, for a recall and to get FOB programmed. Gave them 2 phone numbers, both cells, said they would call us when it was do went back there again recently, for a recall and to get FOB programmed. Gave them 2 phone numbers, both cells, said they would call us when it was done. Dropped it off at 7am.... never got a call till we called them at 5PM, they said it was done at 11am and they called and left a vm. total BS. i paid for what i wanted....get out to the car, the FOB didnt work, they charged me for it...didnt say they didnt do it, or they had issues...they just charged me. I called and gave them the chance to fix the issue. they denied anything was wrong. HORRIBLE customer service, liars and Schiessters. 2 weeks and no returned phone calls, nothing. I filed for "Services Not Rendered" with my CC company, i won it, of course. So safe your self the trip, the pain and aggravation with these thieves, dont do ANY business with them. More

I found this truck on the internet and called and talked to Brian S. who was my sales person. I asked multiple times if there was any damage to this vehicle before I drove from Cincinnati to Michigan to pur to Brian S. who was my sales person. I asked multiple times if there was any damage to this vehicle before I drove from Cincinnati to Michigan to purchase this vehicle. The answer was consistently no, not a scratch on it. Next day I drove to Michigan to purchase the vehicle. I did not notice that the front bumper had damage to it as it was hidden and masked my being repainted while on the vehicle. The next day while walking towards it I seen that the bumper was twisted and damaged. This truck is a 2020 Ram with 8k miles and they sprayed over a damaged bumper. The bumper is creased and pushed back. There is white overspray on my black fog light bezels and parking sensors, and a run in the paint. I called and spoke with Brain and am awaiting for a call from the used car manager for a resolution. At this time I can’t believe I drove 4 hours to buy a truck with 8k miles on it, and got a damaged vehicle that was fixed xxxxty and I feel like the dealership knew about it. Will update once we have reached a conclusion. More

Purchasing my vehicle was easy. I paid cash and knew exactly what I wanted. Dealing with the service department is an absolute NIGHTMARE! Getting an appointment is a joke. TWICE I have taken my vehic exactly what I wanted. Dealing with the service department is an absolute NIGHTMARE! Getting an appointment is a joke. TWICE I have taken my vehicle there & they told me they needed to keep my vehicle for a few days, but once I asked for a rental, under the terms of my warranty contract, suddenly my vehicle is safe to drive until they can get the part. Reporting them directly to Mopar for fraud More

Sales department is awesome, but ( Buyers beware) service department over charges you for work they don't do and do not inspect any work done one vehicle when done you will have more issues the then when wha department over charges you for work they don't do and do not inspect any work done one vehicle when done you will have more issues the then when what you brought your vehicle in for, no experience in the service department what's so ever. More