Parkway Chevrolet

Poor diagnostics I dropped off my truck to have the A/C repaired and a GM recall software update performed. When I got my truck back, a notice on my dash stated "Grade I dropped off my truck to have the A/C repaired and a GM recall software update performed. When I got my truck back, a notice on my dash stated "Grade Brake Active", and the transmission would downshift through the gears for no reason. I took it back and showed them the problem. They said it was a module in the transmission. It cost me $554.00 to have it repaired. 3 days later the same problem arose again. I called and told them what was going on and they told me it would be another $800.00 to fix the problem. They didn't even have my truck in their possession when I got the repair quote. Why did they not fix the problem when they had the vehicle? And, how did they know what the problem was without even having my vehicle in their service department???? If I have to spend my hard earned money to fix a problem, I will be spending at another dealership. I'll NEVER set foot at Parkway Chevrolet again! More

improper diagnosis and got charged for it had my Chevy Traverse taken to this dealership for a shifting problem, in July 2019, Their advisor, Gerald, diagnosed the issue as a broken engine had my Chevy Traverse taken to this dealership for a shifting problem, in July 2019, Their advisor, Gerald, diagnosed the issue as a broken engine mount as the cause, which was replaced and charged to my card. After getting my SUV back, following day , the problem persisted , and when we returned with the same complaint, he diagnosed it now as a broken transmission part, for which a new quotation of 6k was prepared. Actually initial diagnosis was incorrect for which the company should be held responsible , but the dealership refused to return the amount. I believe that this is a fraud to the customer , since the mechanical issue was incorrectly diagnosed initially and that should not have been charged. The dealership has not responded to our complaint, and no redressal has been seen, Company should return the amount charged for work which was never needed I would definitely not suggest this dealership for any business More

A/C was not cooling It is summer time and driving without A/C is not an option. My 2005 Trailblazer with 145000 miles for the first time had a real A/C problem. I was p It is summer time and driving without A/C is not an option. My 2005 Trailblazer with 145000 miles for the first time had a real A/C problem. I was prepared for being without it for a few days, but Gerald took it in on a Monday morning appointment, gave me a diagnosis in early afternoon, then installed a new fan, schrader valves, recharged, tested and returned to me that same Monday evening. Really great service. More

Sold me a car with damage and did not disclose it I purchased a 2017 CT6 from Manual Torres. It only had 3,000 on it and the disclosures indicated there was no prior damage the vehicle and no work had I purchased a 2017 CT6 from Manual Torres. It only had 3,000 on it and the disclosures indicated there was no prior damage the vehicle and no work had been done to it. After purchasing it, i took it to a body shop to have a body kit and spoiler installed. The body shop owner immediately noticed damage. Upon further inspection, there was paint chipping off and peeling. I contacted Manny and his managers, Jerrod and Andrew. Since they sold me the car with the understanding that it had not been damaged, I was hoping they would do what is right and pay for repairs since I had just purchased it. They were extremely unhelpful and they sold me a car with defects, didn't disclose them and are now are making me be responsible for an $851 repair. I would not recommend working with Parkway Chevrolet. Today I went to pick up my license plates and figured I'd talk to them in person before writing a review and I spoke with Andrew. He just doesn't seem to care that the dealership sold me a car they stated had no damage. I have the report and I have messages from Manuel Torres stating their report said it had no damage. Why can't dealerships just do the right thing for customers. I know what "As-is" means for a used car, but I also know that if you tell me there is no damage and then I find out there is, you should should take care of it. More

My experience was great I purchased a car from Brandon salesman and Justine knekol finance manager were very helpful in completing my deal I will refer them to all my friends I purchased a car from Brandon salesman and Justine knekol finance manager were very helpful in completing my deal I will refer them to all my friends and family really made the experience easy I’m happy wit the whole process love my car More

Great fast customer service We have been really pleased with the service at Parkway. The last 3 vehicles we bought from them and used them for service. The buying experience has We have been really pleased with the service at Parkway. The last 3 vehicles we bought from them and used them for service. The buying experience has always been so above the other dealerships. Looking to soon buy my next auto from them as well. More

Poor Workmanship, Wrong Parts, Failure to Follow-Up Brought my new 2018 Corvette into the dealership Service department for the 2nd of 3 "free" oil changes. The service department technician argued w Brought my new 2018 Corvette into the dealership Service department for the 2nd of 3 "free" oil changes. The service department technician argued with me about the proper oil for the car, eventually realizing he was wrong about the proper oil required by the car. To avoid the difficulty I'd encountered previously, I had my oil changed by a professional garage. The oil filter installed on the Corvette by Parkway was the WRONG oil filter. (PF-48 vs PF-64). There is even a service bulletin about not using the PF-48 in any circumstance. Calling the Service Manager, nor any other member of Parkway Chevrolet had any effect. In fact, the Service Manager was supposed to call me back several days later about the issue and failed to return my call. If you get service work done at Parkway Chevrolet, do so at your own risk. Buyer beware. More

Great Experience Definitely Recommend While looking for a vehicle I was in touch with Trina Muse at Parkway. She was helpful and great to work with. I would definitely recommend Parkway an While looking for a vehicle I was in touch with Trina Muse at Parkway. She was helpful and great to work with. I would definitely recommend Parkway and Trina Muse. More

Great service! Jose is a great salesman! He was cool calm and collective and landed me the car of my dreams! The entire staff there is great! They follow up quickly Jose is a great salesman! He was cool calm and collective and landed me the car of my dreams! The entire staff there is great! They follow up quickly and try to provide the best service possible! More

Outstanding service! The truck buying experience was second to none. Parkway worked with us when no other dealer could come close. Definitely will recommend to others and The truck buying experience was second to none. Parkway worked with us when no other dealer could come close. Definitely will recommend to others and will go there for everything related to purchase from now on! More