Parkside Kia - Service Center

Great, professional and satisfying! Came in to get car fixed and left with a new car! Great sales experience and I was very satisfied I got a great deal! Came in to get car fixed and left with a new car! Great sales experience and I was very satisfied I got a great deal! More

We were leaving for a trip on Thursday and made We were leaving for a trip on Thursday and made arrangements the week before to have my seat taken apart and audio repaired , I brought the car in We were leaving for a trip on Thursday and made arrangements the week before to have my seat taken apart and audio repaired , I brought the car in Sunday night so the would have the car first thing in the morning. I called to check on the car at 11:00 and the service manager was surprised to see the ticket and the car had not been touched. I asked to speak to the general manager and left on hold for 9 minutes then Fay Mullins Transfered me to a general voice mail contacted the General MGR and he assured me the car would be ready by end of day and instructed the service manager to take apart the seat. After not hearing from anyone @ 5:30 myself and husband tried to call several times and no answer. Finally we had to contact the GM again only to find the seat was not taken apart and the audio had to be ordered. I asked can you next day air the part and the answer was NO!! I asked to be Transfered to the GM and Fay stated he was not in the building. I called back the main number and spoke to the GM . I told him I would pick up the car in the We were leaving fir a trip on Thursday and made arrangements the week before to have my seat taken apart and audio repaired , I brought the car in Sunday night so the would have the car first thing in the morning. I called to check on the car at 11:00 and the service manager was surprised to see the ticket and the car had not been touched. I contacted the General MGR and he assured me the car would be ready by end of day and instructed the service manager to take apart the seat. After not hearing from anyone @ 5:30 myself and husband tried to call several times and no answer. Finally we had to contact the GM again only to find the seat was not taken apart and the audio had to be ordered. I asked can you next day air the part and the answer was NO!! This was the second time the car was in for the seat. The service manager heard the noise the first time and said we needed to leave the car all day so they can take apart the seat. After never receiving a call that day and half of the next day the seat was only lubricated according to the invoice and never received a call to say the car was done 24 hours ago and not fixed. The service department had my car all day the second time and never thought to call me and say " Sorry but we will have to order the audio system what would you like to do" Now we have a 9 hour trip with no radio or navigation and a seat that makes a loud squealing noise !! I called Mike at Rusty Wallace and asked if they had the part and he said yes, bring the car in as soon as you can. I picked up my car from Ted Russal and told by Fay Mullins and the service manager that lubricating the seat was all they could do and they did not take the seat apart even though they were instructed to. I got to Rusty Wallace at 9:00 the same morning and the seat frame was repositioned and repaired and the entire nav system was replaced and the Ted Russel said the filled my fluids and they were never filled along with the lubricant. My car was done 10:05 !!! The level of customer at Rusty Wallace was OUTSTANDING!!! I also called Ted Russel the owner twice and must have been too busy to return my call. Customer service starts at the top!!!morning This was the second time the car was in for the seat. The service manager heard the noise the first time and said we needed to leave the car all day so they can take apart the seat. After never receiving a call that day and half of the next day the seat was only lubricated according to the invoice and never received a call to say the car was done 24 hours ago and not fixed. The service department had my car all day the second time and never thought to call me and say " Sorry but we will have to order the audio system what would you like to do" Now we have a 9 hour trip with no radio or navigation and a seat that makes a loud squealing noise !! I called Mike at Rusty Wallace and asked if they had the part and he said yes, bring the car in as soon as you can. I picked up my car from Ted Russal and told by Fay Mullins and the service manager that lubricating the seat was all they could do and they did not take the seat apart even though they were instructed to. I got to Rusty Wallace at 9:00 the same morning and the seat frame was repositioned and repaired and the entire nav system was replaced and the Ted Russel said they filled the fluids and they were never filled by your service dept and my invoice stated it was done .My car was done 10:05 !!! The level of customer at Rusty Wallace was OUTSTANDING!!! I also called Ted Russel the owner twice and must have been too busy to return my call. Customer service starts at the top!!! More

The service manager had no idea about the warranty on our vehicle. He called and stated the problem was a hose and gave price of $78.00 to replace. He was told not to fix it. There was recall that they did f vehicle. He called and stated the problem was a hose and gave price of $78.00 to replace. He was told not to fix it. There was recall that they did fix and he said they tightened a screw on a handle. He would call back with total price of repair. He never did. We called him and told him we spoke with KIA and we still had warranty the 10 or 100,000. He became very defensive. He quoted a 50.00 plus dollar repair bill and transferred call to cashier. She went over bill and stated there was a parts fee when asked what the parts were she reconnected to service manager. When he was asked about what the parts fee was for since he said he tightened a screw he became angry stated he would wave the fee and lock the keys in vehicle for us to come get it and do whatever as we where trying to tell him we didn't have a second key he hung up. He was called back and lied said he thought the conversation was through he was told we didn't have a second key he stated he leave them up front and hung up again. This is the most unprofessional treatment we have ever received from any business. I would not recommend this dealership to anyone I would drive miles to get treated better. More