Parkside Kia - Service Center

Great experience. The Emergency Parking Brake (EPB)on my 2017 Kia Sorento V6 LTD did not seem to be working properly. With 51,000 miles, the car is still under warrant The Emergency Parking Brake (EPB)on my 2017 Kia Sorento V6 LTD did not seem to be working properly. With 51,000 miles, the car is still under warranty. On my initial visit on 7/8/19, they found that the parking brake switch was not setting the parking brake. If you pull up on switch and hold it, the parking brake would set but would disengage when released. They found that the swtich had shorted so they needed to order a switch. They also did a multi-point inspection and took care of 2 recalls that I did not know about. On my return visit on 7/18/19, they installed the new EPB switch. Since under warranty, there was no cost to me. Since the work was going to take 3 hours, Kristeena offered me a loaner car and I took advantage of her offer. One of the maintenance workers was kind enough to get my cooler out of my car and put it in the loaner. This allowed me to do my grocery shopping. Kristeena was great from start to finish on both visits. Tracie actually checked me in as Kristeena was on her lunch break when I arrived but Kristeena greeted me and apprised me of everything as soon as she returned from lunch. More

Professional and courteous I have always been treated well here. They have always been professional and courteous. I have purchased cars here twice and recommended them to a fri I have always been treated well here. They have always been professional and courteous. I have purchased cars here twice and recommended them to a friend. More

Helpful and professional Service department was eager to investigate my issue & quick to resolve the problem. Jim was very courteous & professional in explaining the repair pr Service department was eager to investigate my issue & quick to resolve the problem. Jim was very courteous & professional in explaining the repair process & had the necessary parts ordered before I even left the dealership. More

Stellar service This was my first visit to this location for a service repair and thought every aspect of my experience was outstanding. Traci was very helpful and in This was my first visit to this location for a service repair and thought every aspect of my experience was outstanding. Traci was very helpful and informative. The waiting area was comfortable. More

Saturday service Had an early Saturday appointment and everyone was very professional and helpful starting with Jim, who checked me in, then Matt, who went on test dri Had an early Saturday appointment and everyone was very professional and helpful starting with Jim, who checked me in, then Matt, who went on test drive with me to troubleshoot a problem and Tracie, who over the status of my vehicle and explained everything in detail. Great experience! Steve J. More

Efficient and customer oriented Welcoming and eager to comply with service needs and offer additional items for replacement or service based on outcome of inspection Very satisfied Welcoming and eager to comply with service needs and offer additional items for replacement or service based on outcome of inspection Very satisfied as to how my service visit was handled More

Great Experience for first service visit My first visit was pleasant. Everyone was very nice. The service was quick and the complimentary car wash was a plus. They took great care of my vehic My first visit was pleasant. Everyone was very nice. The service was quick and the complimentary car wash was a plus. They took great care of my vehicle and me. More

Oil change Arrived a few minutes early and was greeted and shown to the waiting area. Car was serviced and completed prior to the estimated time allowed. Arrived a few minutes early and was greeted and shown to the waiting area. Car was serviced and completed prior to the estimated time allowed. More

Detailing is the key! Service took my car to detailing to remove some grease that got on my car seat. Looks like new!! Staff always caring about customer. Keeps customer Service took my car to detailing to remove some grease that got on my car seat. Looks like new!! Staff always caring about customer. Keeps customer informed of service progress and makes recommendations about future service. More

Service with a smile (and more!) I arrived at my service appt. about 15 min. early, but Tracie immediately greeted me and took me to the very comfortable waiting area. She checked on I arrived at my service appt. about 15 min. early, but Tracie immediately greeted me and took me to the very comfortable waiting area. She checked on me several times during my service appt., The wait was very reasonable & Tracie went over all the services with me that were performed on my car, including oil change, checking of the brakes, adding wiper fluid, and tire rotation. I even got my car washed! It was my first experience taking my car for service at the dealership where I bought it, I was very pleased with the whole experience! Thanks, Parkside KIA!!! More