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Parkside Kia - Service Center

Knoxville, TN

4.8
210 Reviews

210 Reviews of Parkside Kia - Service Center

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July 17, 2019

Professional and courteous I have always been treated well here. They have always been professional and courteous. I have purchased cars here twice and recommended them to a fri More

by Zap
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracie Russell
Jul 18, 2019 -

Parkside Kia responded

Thank you for the positive review and rating! We are happy to know that our team has always treated you well and that they have been professional and courteous. We value your business and we appreciate you recommending us. We hope to see you again soon. Best, Ben Burton General Manager Parkside Kia (865) 531-4000 office

July 17, 2019

Helpful and professional Service department was eager to investigate my issue & quick to resolve the problem. Jim was very courteous & professional in explaining the repair pr More

by Alisa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Richards
Jul 18, 2019 -

Parkside Kia responded

Alisa, thank you for the 5-star rating and great review. It is great to know that our Service Department was helpful, especially Jim who was courteous and professional. We hope that you will continue to choose us as your dealership. Have a good day! Best, Ben Burton General Manager Parkside Kia (865) 531-4000 office

July 17, 2019

Stellar service This was my first visit to this location for a service repair and thought every aspect of my experience was outstanding. Traci was very helpful and in More

by Marvelarts
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracie Russell
Jul 18, 2019 -

Parkside Kia responded

We are happy to know that you came to visit us and that you had an outstanding service experience. It is great that Traci was helpful and informative throughout your visit and that you enjoyed our waiting area. We value your business and we hope that you will continue to visit us. Best, Ben Burton General Manager Parkside Kia (865) 531-4000 office

July 16, 2019

Saturday service Had an early Saturday appointment and everyone was very professional and helpful starting with Jim, who checked me in, then Matt, who went on test dri More

by ForteS18SteveJ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Richards, Tracie Russell, Matt Cohen
Jul 16, 2019 -

Parkside Kia responded

Thank you for the positive feedback! We are delighted to know that you came to visit us and that our team was professional and helpful during your visit, especially Jim, Matt, and Tracie! We value your business and we hope that you will visit us again soon! Best, Ben Burton General Manager Parkside Kia (865) 531-4000 office

July 16, 2019

Efficient and customer oriented Welcoming and eager to comply with service needs and offer additional items for replacement or service based on outcome of inspection Very satisfied More

by Anthony
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristeena Rutledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2019 -

Parkside Kia responded

Thank you for the positive feedback, Anthony! It is great to know that our staff was welcoming and provided good service during your service visit. We hope that you will continue to choose us as your dealership! Best, Ben Burton General Manager Parkside Kia (865) 531-4000 office

July 15, 2019

Great Experience for first service visit My first visit was pleasant. Everyone was very nice. The service was quick and the complimentary car wash was a plus. They took great care of my vehic More

by Alice54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Martinez, Tracie Russell
Jul 15, 2019 -

Parkside Kia responded

Thank you for choosing us! We hope to see you again! Ben Burton General Manager Parkside Kia (865) 531-4000 office

July 11, 2019

Oil change Arrived a few minutes early and was greeted and shown to the waiting area. Car was serviced and completed prior to the estimated time allowed. More

by Kia Care Service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I dont remember the lady's name that I worked with.
Jul 11, 2019 -

Parkside Kia responded

Thank you for the five stars! We are happy to hear that you were taken care of in such a timely manner. If we can assist you again, please come back at any time. Ben Burton General Manager Parkside Kia (865) 531-4000 office

July 10, 2019

Detailing is the key! Service took my car to detailing to remove some grease that got on my car seat. Looks like new!! Staff always caring about customer. Keeps customer More

by KPod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Richards
Jul 10, 2019 -

Parkside Kia responded

Thank you for the great review! We are happy to know that you were satisfied with our services. Let us know if there is anything else we can help you with. We definitely look forward to your next visit! Best, Ben Burton General Manager Parkside Kia (865) 531-4000 office

July 09, 2019

Service with a smile (and more!) I arrived at my service appt. about 15 min. early, but Tracie immediately greeted me and took me to the very comfortable waiting area. She checked on More

by lynnejenkins
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracie Russell
Jul 10, 2019 -

Parkside Kia responded

Thank you for taking the time to share your experience with us! We're delighted to know your service visit went wonderfully with Tracie and our team. Please feel free to reach out if we can assist you with anything in the future! Best, Ben Burton General Manager Parkside Kia (865) 531-4000 office

July 05, 2019

2017 Sportage 5000 Service Time I appreciate how polite and knowledgeable everyone was about my car. The concern for my safety while driving my and letting me make the decisions I ne More

by Butterflyfree19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracie Russell
Jul 05, 2019 -

Parkside Kia responded

Comfort for our guests is important to us. Thank you for allowing us to assist you. Let us know when we may help in the future.

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