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Parkside Kia - Service Center

Knoxville, TN

4.8
210 Reviews

210 Reviews of Parkside Kia - Service Center

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September 12, 2019

Parkside Kia Has Best Service Department I have been purchasing Kia cars for over 15 years and Parkside Kia has the best customer service for their service department that I have ever used. More

by CindyLou56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracie Russell
Sep 12, 2019 -

Parkside Kia responded

Thank you for the positive review and rating! We are happy to know that you are a loyal customer and that you find our Sevice Department to have the best customer service. We hope that you will continue to choose us as your dealership. Have a good day! Best, Ben Burton General Manager Parkside Kia (865) 531-4000 office

September 12, 2019

Great Servoce Expierance My appoitment was for a new set of tires and 4-wheel alignment. I was told by Jim Richards it would take two hours and he delivered with a few minutes More

by Jack Presnell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Richards
Sep 13, 2019 -

Parkside Kia responded

Thank you for the great review, Jack! We are so glad to see that Jim made sure that your tires and alignment were done in the time quoted and that you enjoyed our waiting area. If we may be of further service, please be sure to let us know. Ben Burton General Manager Parkside Kia (865) 531-4000 office

September 09, 2019

Best Service Appt I've Ever Had I was greeted by name when I pulled into the service line & was then shown around the waiting area after my services were reviewed. A very nice young More

by Nannie125
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristeena Rutledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Parkside Kia responded

Hello, Thank you so much for taking the time to share your feedback for your service visit. We are so glad to see it went smoothly and we look forward to your next visit! Best, Ben Burton General Manager Parkside Kia (865) 531-4000 office

September 08, 2019

Excellent customer service Kristen’s is one of the nicest people I have ever dealt with. She knows my me when I come in the door and is always there with a smile and eager to he More

by Jenny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristeena Rutledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2019 -

Parkside Kia responded

We are so lucky to have Kristen on our team. Thank you so much for taking the time to share your feedback for us. We welcome you again, Jenny! Best, Ben Burton General Manager Parkside Kia (865) 531-4000 office

September 07, 2019

Service During my last service the oil drain plug was not tightened all of the way. Last week, I noticed oil drilling from my car. I took it back in to have t More

by D2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kristeena Rutledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2019 -

Parkside Kia responded

Thank you for giving us a chance to resolve the issue. Let us know when we may further assist you.

September 04, 2019

The Only Place I Will Go Great service department! Tracie was very helpful and informative during my visit. The dealership is very nice and comfortable while I waited for my More

by Harvey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracie Russell
Sep 04, 2019 -

Parkside Kia responded

Harvey, Thank you for sharing your great experience with Tracie in our Service Department! Glad to hear our team took care of you in a speedy fashion. Looking forward to helping you out in the future when you need it! Ben Burton General Manager Parkside Kia (865) 531-4000 office

September 04, 2019

Great Service! Friendly and knowledgeable staff, fair pricing, nice waiting area with lots of amenities and prompt attention to service needs, I would highly recomme More

by Katlady228
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Richards
Sep 04, 2019 -

Parkside Kia responded

We appreciate you taking the time to write a review and sharing your positive experience with our Service Department, and with Jim in particular. Glad to hear your car is tuned up and back on the road in superb condition! We look forward to seeing you and your vehicle at the next milestone. Ben Burton General Manager Parkside Kia (865) 531-4000 office

September 03, 2019

Service with a Smile Tracie was welcoming immediately, gathered info, gave me a tour of amenities, checked back quickly and routine service was done in short time, even wi More

by TNGolfer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracie Russell
Sep 04, 2019 -

Parkside Kia responded

Thank you for the 5-star rating and great review! We are happy to know that Tracie was welcoming, helpful, and provided you with great customer service during your service experience. We value your business and we hope to see you again soon. Best, Ben Burton General Manager Parkside Kia (865) 531-4000 office

August 28, 2019

Fast and friendly Got us right in done the job I brought it in for thanks recomend we have a tire rotation with was fine with me thanks More

by Donmontana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracie Russell
Aug 29, 2019 -

Parkside Kia responded

Thank you for the five-star review! We are truly appreciative of your recommendation. Please come back at any time. Ben Burton General Manager Parkside Kia (865) 531-4000 office

August 27, 2019

Cool oil change Have a very nice wait while my oil was being changed. No problems at all. Very nice people. The waiting area was nice and coffers, water and snakes wh More

by arbatn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracie Russell
Aug 28, 2019 -

Parkside Kia responded

Thank you for the excellent review! We are glad to see that your oil change went smoothly and that you enjoyed our waiting area while you waited. If we can be of further service, please be sure to let us know. Ben Burton General Manager Parkside Kia (865) 531-4000 office

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