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Parkside Kia

Knoxville, TN

Overview
Employees
Reviews
Vehicles
4.8
1,457 Reviews
Since its inception, the KIA brand has stood for combining innovation and value to provide drivers with an exciting alternative to the status quo at an affordable price. Parkside KIA endeavors to do exactly that at our state-of-the-art facility where we emulate KIA by providing an enjoyable automotive experience you won’t find anywhere else. Winner of the prestigious Kia Dealer Excellance Program, Plus for the last 5 years. 2019 Kia President's award winner (one of the top dealers in the nation). 2020 & 2021 Kia Platinum Prestige winner (top 2% of worldwide dealers in customer satisfaction). We back up our claim that we will give you an experience that cannot be matched anywhere else. That experience starts in our modern showroom inspired by KIA’s futurist design aesthetic. Our facility was conceived and built for your comfort and convenience with numerous amenities especially for you and even your children. Parkside KIA features a comfortable customer lounge with a coffee bar complete with beverages, snacks, candies for our little customers as well as cable television and complimentary WIFI.
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9929 Parkside Dr.

Knoxville, TN

37922

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Showing 1,457 reviews

October 26, 2023

The list of disappointing and frustrating aspects of this vehicle purchase experience is too long to note. More

by dmpask
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Luke, Mike Wilson
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Oct 26, 2023 -

Parkside Kia responded

I apologize for the disappointment and frustration that you have experienced. Would you please reach out to me directly so I can assist you and hopefully resolve some of these concerns. My email is clowder@parksidekia.com. I look forward to hearing from you. Respectfully, Clifton Lowder General Manager Parkside Kia

October 15, 2023

Parkside Kia was outstanding, everyone was so nice, polite and friendly. Very helpful and knowledgeable about our new car purchase. Thanks to everyone! More

by Mitchell4545nash
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Householder
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October 14, 2023

Andy Xapsos was great to work with. He was very polite, respectful and personable. Also he was very knowledgeable and and was able to answer all my questions. Overall my experience at P More

by catmancarman
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andy Xapos
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October 08, 2023

Zachary Spicer in sales was great to work with along with Aaron in management. We are so happy with our Telluride and the service we received during the sale. More

by kim.hodge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Spicer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haily Shively
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October 04, 2023

Buying a new car has often been an unpleasant and sometimes painful experience ! We finally decided it was time to look at a new car! After studying several different models we decided to look at a K More

by Ranger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zach Spicer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haily Shively, Clifton Lowder, Andy Xapos, Calvin Valentine
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September 29, 2023

Cal Valentine is a new dealer at Parkside kia and one I would and will recommend to everyone! Wanted to get to know me and put me in a vehicle that would be reliable enough for my busy schedule. It was not More

by teddycbaker
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron, Cal
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September 27, 2023

Great experience. Xavier was so helpful with the entire process. I love my new Forte! More

by fdupes
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Xavier Walker
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September 27, 2023

So frustrated! Just an FYI- don’t bother trying to get repair work done at Parkside Kia- you wait for a month to get an appointment and then they call you back to c More

by tammymalena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jordyn Craig
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 01, 2023 -

Parkside Kia responded

Thank you for sharing your experience with us. After reviewing your profile, reading the notes in your profile, and listening to multiple phone calls from our advisors to you; none of the items in your review are accurate. We understand that it can be frustrating not being able to get an appointment as quickly as you would like, we do try to make every accommodation we can. Hopefully in the near future with our service expansion that is currently underway, we will have even more flexibility. However, when clients like yourself refuse those offers of accommodations, such as when we offered to have your tires put on, you told us you didn’t have the time to wait. Your service advisor and our fixed ops director have attempted to reach out to you multiple times, only to be hung up on. Many manufacturers have experienced similar issues with parts having longer lead times due to backlogs from shutdowns with COVID amongst other things. Unfortunately, we can’t always please everyone, no matter how much we do and I do apologize that this was the case here. If you would like to discuss further, please feel free to contact us. Respectfully, Clifton Lowder General Manager clowder@parksidekia.com

Oct 01, 2023 -

tammymalena responded

I absolutely did not say I did not have time to wait for tires! I left my car with Kia- went across the street and picked up a rental car so Kia could keep my car to work on it, only to get a phone call later that day saying I needed to come get my car because you didn’t have the dye and I needed tires but the shop didn’t have time to put them on! I returned my rental the next morning and picked up my car from Kia and went somewhere that did have time to put tires on! I then waited weeks for someone to call me to tell me the dye was in stock- I had to text the advisor to find out it was there! I asked if I could set up an appointment and was texted that he would call later before end of business. I received 1 phone call and answered- when I was told the next appointment date was another month out and I would have to drop my car off for service it upset me that I was going to have to get another rental car or wait another month. I received a text saying I could come in at 2:30 the following day and I accepted. I sat patiently in the waiting room for several hours while the car was checked.

September 23, 2023

Wife bought her sportage from parkside and the experience was so great. Service department is always nice and decided to purchase my K5 and process was quick and easy. More

by Anthony Detharidge
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kristeena Rutledge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Spicer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 22, 2023

When I had questions about the 2024 Seltos my wife and I bought, Mr. Lowder stepped in and took great care of us. He wants happy customers, and he has that in us… More

by akimball51
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justin Dople
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Clifford Lowder, Clifton Lowder
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