Parkside Kia

We were leaving for a trip on Thursday and made We were leaving for a trip on Thursday and made arrangements the week before to have my seat taken apart and audio repaired , I brought the car in We were leaving for a trip on Thursday and made arrangements the week before to have my seat taken apart and audio repaired , I brought the car in Sunday night so the would have the car first thing in the morning. I called to check on the car at 11:00 and the service manager was surprised to see the ticket and the car had not been touched. I asked to speak to the general manager and left on hold for 9 minutes then Fay Mullins Transfered me to a general voice mail contacted the General MGR and he assured me the car would be ready by end of day and instructed the service manager to take apart the seat. After not hearing from anyone @ 5:30 myself and husband tried to call several times and no answer. Finally we had to contact the GM again only to find the seat was not taken apart and the audio had to be ordered. I asked can you next day air the part and the answer was NO!! I asked to be Transfered to the GM and Fay stated he was not in the building. I called back the main number and spoke to the GM . I told him I would pick up the car in the We were leaving fir a trip on Thursday and made arrangements the week before to have my seat taken apart and audio repaired , I brought the car in Sunday night so the would have the car first thing in the morning. I called to check on the car at 11:00 and the service manager was surprised to see the ticket and the car had not been touched. I contacted the General MGR and he assured me the car would be ready by end of day and instructed the service manager to take apart the seat. After not hearing from anyone @ 5:30 myself and husband tried to call several times and no answer. Finally we had to contact the GM again only to find the seat was not taken apart and the audio had to be ordered. I asked can you next day air the part and the answer was NO!! This was the second time the car was in for the seat. The service manager heard the noise the first time and said we needed to leave the car all day so they can take apart the seat. After never receiving a call that day and half of the next day the seat was only lubricated according to the invoice and never received a call to say the car was done 24 hours ago and not fixed. The service department had my car all day the second time and never thought to call me and say " Sorry but we will have to order the audio system what would you like to do" Now we have a 9 hour trip with no radio or navigation and a seat that makes a loud squealing noise !! I called Mike at Rusty Wallace and asked if they had the part and he said yes, bring the car in as soon as you can. I picked up my car from Ted Russal and told by Fay Mullins and the service manager that lubricating the seat was all they could do and they did not take the seat apart even though they were instructed to. I got to Rusty Wallace at 9:00 the same morning and the seat frame was repositioned and repaired and the entire nav system was replaced and the Ted Russel said the filled my fluids and they were never filled along with the lubricant. My car was done 10:05 !!! The level of customer at Rusty Wallace was OUTSTANDING!!! I also called Ted Russel the owner twice and must have been too busy to return my call. Customer service starts at the top!!!morning This was the second time the car was in for the seat. The service manager heard the noise the first time and said we needed to leave the car all day so they can take apart the seat. After never receiving a call that day and half of the next day the seat was only lubricated according to the invoice and never received a call to say the car was done 24 hours ago and not fixed. The service department had my car all day the second time and never thought to call me and say " Sorry but we will have to order the audio system what would you like to do" Now we have a 9 hour trip with no radio or navigation and a seat that makes a loud squealing noise !! I called Mike at Rusty Wallace and asked if they had the part and he said yes, bring the car in as soon as you can. I picked up my car from Ted Russal and told by Fay Mullins and the service manager that lubricating the seat was all they could do and they did not take the seat apart even though they were instructed to. I got to Rusty Wallace at 9:00 the same morning and the seat frame was repositioned and repaired and the entire nav system was replaced and the Ted Russel said they filled the fluids and they were never filled by your service dept and my invoice stated it was done .My car was done 10:05 !!! The level of customer at Rusty Wallace was OUTSTANDING!!! I also called Ted Russel the owner twice and must have been too busy to return my call. Customer service starts at the top!!! More

Our experience was wonderful!!! Everyone was so nice to us...it was no hassle and easy process to our buying experience. We plan on buying again in future months and will return to Ted Russell to buy!! us...it was no hassle and easy process to our buying experience. We plan on buying again in future months and will return to Ted Russell to buy!! More

After having an issue we were unhappy about, dealership worked to resolve the matter for us and we now have no further complaint with this dealership. worked to resolve the matter for us and we now have no further complaint with this dealership. More

We did not feel pressured to purchase a car. All of our questions were answered. Their staff were all very polite and helpful. We will definitely return. questions were answered. Their staff were all very polite and helpful. We will definitely return. More

The sales team at Ted Russell Kia was very helpful. Everyone made sure that I picked the best vehicle for my family. The sales manager even came by to make sure that I was happy with the vehicle I chos Everyone made sure that I picked the best vehicle for my family. The sales manager even came by to make sure that I was happy with the vehicle I chose. Great customer service. Will definately recommend Ted Russel Kia to other people. More

Stress free, to the point pricing. Super friendly and fast paced. In the past it has always taken, minimum, 3 to 4 hours to buy a car. They had me finished in an hour and a half. It was easy for me o mak fast paced. In the past it has always taken, minimum, 3 to 4 hours to buy a car. They had me finished in an hour and a half. It was easy for me o make the decision to buy from Ted Russell Kia, from the friendliness and sincere workings with the sales rep, to the efficiency, how quickly everything was done. I recommend anyone buying a Kia go check them out. Just don't drink their coffee. I said wow when I tasted it. Super strong. More

The staff treated me the best that I have ever been treated. They were on top of everything and everyone was so friendly and helpful. They got me the car that I wanted and I will tell everyone about th treated. They were on top of everything and everyone was so friendly and helpful. They got me the car that I wanted and I will tell everyone about them!!! More

This is my 4th car from these guys, and they were great once again! Let me know when the new 2014 sorento comes out in the SXL package. May have to trade again. Thanks a bunch and keep up the good work. once again! Let me know when the new 2014 sorento comes out in the SXL package. May have to trade again. Thanks a bunch and keep up the good work. More

I was treated very well, and the employee was very knowledgeable about the car i was buying. My overall experience was good I will recommend this dealership to my family and friends. knowledgeable about the car i was buying. My overall experience was good I will recommend this dealership to my family and friends. More

This is one of the best dealerships I have dealt with. From the minute I walked into the door until I left with my new Sorento (this is the 3rd new car I have bought from this dealer). Terry is an awesome From the minute I walked into the door until I left with my new Sorento (this is the 3rd new car I have bought from this dealer). Terry is an awesome saleman, not high pressure but works with you until you find the exact car you are looking for. Jeff is very knowledgeable and you can guarantee that you will get the best deal possible. Dave in Finance walks you thru completing the contract and takes the time to explain everything so that you understand all the contracts and legalities involved. I Would certainly recommend these guys over any other dealership in town. More