Parkside Kia
Knoxville, TN
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,475 reviews
They just lead me on promising financing, then after taking off work because I'm told he talked to the bank and wanted me to come back, I get there to have them only offer a car that is five years old. taking off work because I'm told he talked to the bank and wanted me to come back, I get there to have them only offer a car that is five years old. I said no and they flat out told me to hit the door! I will just go to a dealer with a larger and better inventory. More
By far the worst buying experience I've ever had. Called ahead to look at a used vehicle, then arrived after an hour and a half drive to find out it wasn't even on the lot. They couldn't find the car or th ahead to look at a used vehicle, then arrived after an hour and a half drive to find out it wasn't even on the lot. They couldn't find the car or the keys, we were left waiting an hour. Then we ask about leasing a new vehicle, after pleading with us to work with them while pulling out of the lot, they made us a 'deal' on a car they either deliberately misrepresented, or the salesperson was uninformed. The process was extremely slow and dragged out the entire afternoon. Only after the paperwork was done did they inform us the vehicle was not all wheel drive, when we specifically went there looking for an all wheel drive vehicle. The salesperson then got snippy and lashed out inappropriately when we were upset. Tried to contact Ted Russell, his office never called back. My best advice is to stay away, I wish I did. More
I recently came to Ted Russell Kia and worked with Willam.The service was great and the overall feel of the dealership is impeccable. This dealership is a must visit place, couldn't find better servic Willam.The service was great and the overall feel of the dealership is impeccable. This dealership is a must visit place, couldn't find better service anywhere. More
We were shopping for a new Sorento. Mid-week we went to Ted Russell for our first visit and met with the Sales Manager. We already knew exactly the model and options we wanted, and had our current car to t Ted Russell for our first visit and met with the Sales Manager. We already knew exactly the model and options we wanted, and had our current car to trade. Stan told us he had located what we wanted, could get the car in a few days, and the offer was close to what I hoped to pay. It seemed like a pretty good deal. We returned the following Saturday thinking we could complete the deal when Stan comes up with an entirely different quote, considerably higher, of course. It was the old switch-aroo scam. When I said I wanted to go with the original written quote, Stan tells us, "Oh that was just fiction"!! In my opinion, he had no intention of honoring the first quote. Do not even consider a purchase from Ted Russell Kia. More
Darrell, Brandon and J.D. were great to work with! I honestly didn't plan on buying -- just wanted a test drive. I was nervous because, as a single mother, I needed my payments to be in a certain ballpa honestly didn't plan on buying -- just wanted a test drive. I was nervous because, as a single mother, I needed my payments to be in a certain ballpark. However, I was very excited to know that I could proudly drive off with my daughter in a new car!!! Darrell was informative and seemed eager to help. I also thought everyone was very nice to my daughter -- which is the ultimate way to show customer service (at least in my book). Thanks all! I will definitely recommend this dealer and sales team! Stephanie, Elizabeth and Brutus (our new little red Kia Soul) More
I went to Ted Russell Kia on a Sunday afternoon, with my lil niece & nephew in tote with the intention of buying another SUV. My salesperson was Don Peters and he was very knowledgable and eager to help me lil niece & nephew in tote with the intention of buying another SUV. My salesperson was Don Peters and he was very knowledgable and eager to help me with my car buying experience. He and I looked at several different makes of Kia's til I decided on the Kia Forte SX. All the way from test driving to signing the papers the staff at Ted Russell Kia was very nice and accomadating. The finance manager JD Jackson was also fantastic. I would recommend Don Peters at Ted Russell Kia to any of my friends and family that is in market for a new car. He is a non-pushy salesman and very knowledgable about the cars. Don has called me after the sale to see if I was happy with my purchase and JD also called and told me great news. It was a Sunday and the limited resources he had for that day, he had went to work on getting me a better interest rate on Monday he had got me a lower interest rate and lower payments. My experience at Ted Russell Kia was exceptional and Don went above and beyond to make sure I left a happy new Kia owner. More
I had a problem getting the information I requested online. I tried getting most of my information from the online because I dreaded working with a salesperson. Once I began working with Don Peters online. I tried getting most of my information from the online because I dreaded working with a salesperson. Once I began working with Don Peters all my questions were answered and I was really having a great time. My kids love him and he made the experience interesting for them to. I recommend Don Peters at Ted Russell Kia every time someone stops me and asks me about my car. I am now looking forward to my next purchase due to the experience I had with Don. More
I have seen a lot of new Kia's on the road lately. They all catch my eye because of the sleek new design. I wanted a luxury vehicle at an affordable price, so I decided to check them out. I went to Ted Rus all catch my eye because of the sleek new design. I wanted a luxury vehicle at an affordable price, so I decided to check them out. I went to Ted Russell Kia because it was really close to where I live. When I pulled into the lot, I was greeted by a man named Aaron. I told him that I was interested in an SUV and needed to stay within a certain dollar limit. He was very friendly and told me that he would make sure I got a vehical that I was happy with. I test drove a Sorento and loved it! It handled very well and had a lot of extra features. After looking over a couple different trim levels, he told me that I might also be interested in the Sportage. It was a slightly smaller SUV, but the one they had on the lot had the panoramic sunroof and a turbo engine. I instantly fell in love with the car! My dad drives a nice Lexus SUV, and this car felt nicer than his, but with a much more appealing price tag. I decided to buy the Sportage and went to sign all the papers. I was able to get a low interest rate and keep my payments at a comfortable price. Overall, I had a very pleasant car buying experience. Everyone at the dealership that I worked with was very friendly and helpful. I will definitely do business with them in the future. More
We love our Sorento. Ted Russell Kia gave us the deal we wanted on the car we wanted. We appreciate the excellent follow up after the sale as well. wanted on the car we wanted. We appreciate the excellent follow up after the sale as well. More
Our salesman Darrell Robinette did a great job assisting us with the purchase of a new Kia Optima EX. Our family was looking for a car with great mileage and room. Darrell did a fantastic job accomadating o us with the purchase of a new Kia Optima EX. Our family was looking for a car with great mileage and room. Darrell did a fantastic job accomadating our needs. Brandon, the Sales Manager, got us a great deal on the financing with super low interest rate and an awesome deal on our trade. I would recommend Ted Russell Kia to anyone interested in people who want to take care of their customer. More