Parkside Kia

The service manager had no idea about the warranty on our vehicle. He called and stated the problem was a hose and gave price of $78.00 to replace. He was told not to fix it. There was recall that they did f vehicle. He called and stated the problem was a hose and gave price of $78.00 to replace. He was told not to fix it. There was recall that they did fix and he said they tightened a screw on a handle. He would call back with total price of repair. He never did. We called him and told him we spoke with KIA and we still had warranty the 10 or 100,000. He became very defensive. He quoted a 50.00 plus dollar repair bill and transferred call to cashier. She went over bill and stated there was a parts fee when asked what the parts were she reconnected to service manager. When he was asked about what the parts fee was for since he said he tightened a screw he became angry stated he would wave the fee and lock the keys in vehicle for us to come get it and do whatever as we where trying to tell him we didn't have a second key he hung up. He was called back and lied said he thought the conversation was through he was told we didn't have a second key he stated he leave them up front and hung up again. This is the most unprofessional treatment we have ever received from any business. I would not recommend this dealership to anyone I would drive miles to get treated better. More

I mas lied to and im very unsatisfied. I went there wanting to buy a kia soul, was told over the phone i was approved for one, dave pretty much refused to sell me a soul, he told me it was out of my pr wanting to buy a kia soul, was told over the phone i was approved for one, dave pretty much refused to sell me a soul, he told me it was out of my price range that i was approved for a 2012 forte which was the same price as a soul. I was lied to about the people i financed through and about who they tried to get me financed through. I was lied to about the price of the vehicle. They promised to give 1,000 of KBB value for my trade in, which they didnt. Promised to send me my tags within 30 days, now my tags are expired and they refuse to overnight me another dealer tag. I spend 20,000 dollars there and they cant afford to spend $15 on overnight charges? And a few days ago i tried to refinance my car through TVA (which is what i had originally requested) to get a lower interest rate and found out that they havent even sent my title to nashville yet and when i called to find out why it was because they needed a copy of my s.s. card...and they never bothered to call and tell me that. VERY unorganized and untruthful. After all this i called to speak with a manager but i kept getting the runaround. after the 3rd time i called i finally spoke with "one of the managers" not the manager. A man named Brandon , who did not want to listen to me and who did not believe me. He kept interrupting me and didnt listen to all i had to say, he said "dave sutton? we never get complaints on dave sutton. I cant believe this" with a cocky attitude like he didnt believe me. Then said he would find out what he could do and call me back anddidnt even take my number, so how is he going to call me back? on top of that he lied to me and said i couldnt speak to dave because he was busy with a customer, but earlier today i called to speak with dave and the receptionist told me it was his day off. So how was he busy with a customer when he wasnt htere? I work in timeshare sales and know no matter what you do they dont care, doesnt matter how much you complain or who you tell...but trust me i will get the word out. They wronged the wrong girl. More

TED RUSSELL KIA HAD THE BEST SELECTION OF NEW OPTIMAS IN TOWN. NOT TO MENTION THEY HAD THE BEST PRICE TO. I CONTACTED DAVE SUTTON ON THE INTERNET TO SEE IF THEY THE OPTIMA SX I WANTED. AFTER SPEAKING TO H TOWN. NOT TO MENTION THEY HAD THE BEST PRICE TO. I CONTACTED DAVE SUTTON ON THE INTERNET TO SEE IF THEY THE OPTIMA SX I WANTED. AFTER SPEAKING TO HIM FOR 20 MIN ON THE PHONE I NEW I WOULD BE BUYING A CAR FROM HIM. ANOTHER DEALER CONTACTED ME AFTER I SPOKE TO DAVE OFFERING A BETTER PRICE, BUT I TOLD THE OTHER DEALER I AM BUYING FROM DAVE BECAUSE HE WAS VERY HELPFUL. EVERYBODY AT TED RUSSELL KIA IS GREAT, I TELL EVERYBODY TO GO THERE NO MATTER IF THEY ARE LOOKING FOR NEW OR USED!!!!!!!! GREAT JOB GUYS, LOVE MY OPTIMA SX! More

It is over 30 days and I still do not have my license plates. My temporary tag ran out and when I called the dealer to see if they could over night me another temporary tag the flatly said NO! Evidentl plates. My temporary tag ran out and when I called the dealer to see if they could over night me another temporary tag the flatly said NO! Evidently it is their POLICY to leave their customers without any automobile on a memorial day weekend plus now I can't get to work on Tuesday because of the expired temporary tag. What a way to treat a customer. If they did the paperwork correctly and on time they would not have to worry about the additional $15 overnight expense which they are telling me I am NOT WORTH. More