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Parkside Kia
Knoxville, TN
1,451 Reviews
Since its inception, the KIA brand has stood for combining innovation and value to provide drivers with an exciting alternative to the status quo at an affordable price. Parkside KIA endeavors to do exactly that at our state-of-the-art facility where we emulate KIA by providing an enjoyable automotive experience you won’t find anywhere else.
Winner of the prestigious Kia Dealer Excellance Program, Plus for the last 5 years. 2019 Kia President's award winner (one of the top dealers in the nation). 2020 & 2021 Kia Platinum Prestige winner (top 2% of worldwide dealers in customer satisfaction). We back up our claim that we will give you an experience that cannot be matched anywhere else.
That experience starts in our modern showroom inspired by KIA’s futurist design aesthetic. Our facility was conceived and built for your comfort and convenience with numerous amenities especially for you and even your children. Parkside KIA features a comfortable customer lounge with a coffee bar complete with beverages, snacks, candies for our little customers as well as cable television and complimentary WIFI.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,451 reviews
March 16, 2013
Stress free, to the point pricing. Super friendly and fast paced. In the past it has always taken, minimum, 3 to 4 hours to buy a car. They had me finished in an hour and a half. It was easy for me o mak fast paced. In the past it has always taken, minimum, 3 to 4 hours to buy a car. They had me finished in an hour and a half. It was easy for me o make the decision to buy from Ted Russell Kia, from the friendliness and sincere workings with the sales rep, to the efficiency, how quickly everything was done. I recommend anyone buying a Kia go check them out. Just don't drink their coffee. I said wow when I tasted it. Super strong. More
by Elliotjustice
Employees Worked With
Aaron Wright
February 16, 2013
The staff treated me the best that I have ever been treated. They were on top of everything and everyone was so friendly and helpful. They got me the car that I wanted and I will tell everyone about th treated. They were on top of everything and everyone was so friendly and helpful. They got me the car that I wanted and I will tell everyone about them!!! More
by sarge12345
Employees Worked With
Jerry Byrne
February 14, 2013
This is my 4th car from these guys, and they were great once again! Let me know when the new 2014 sorento comes out in the SXL package. May have to trade again. Thanks a bunch and keep up the good work. once again! Let me know when the new 2014 sorento comes out in the SXL package. May have to trade again. Thanks a bunch and keep up the good work. More
by CLIFF56
Employees Worked With
Dave sutton
February 14, 2013
I was treated very well, and the employee was very knowledgeable about the car i was buying. My overall experience was good I will recommend this dealership to my family and friends. knowledgeable about the car i was buying. My overall experience was good I will recommend this dealership to my family and friends. More
by rosaix57
Employees Worked With
Ismael Rosa
February 08, 2013
This is one of the best dealerships I have dealt with. From the minute I walked into the door until I left with my new Sorento (this is the 3rd new car I have bought from this dealer). Terry is an awesome From the minute I walked into the door until I left with my new Sorento (this is the 3rd new car I have bought from this dealer). Terry is an awesome saleman, not high pressure but works with you until you find the exact car you are looking for. Jeff is very knowledgeable and you can guarantee that you will get the best deal possible. Dave in Finance walks you thru completing the contract and takes the time to explain everything so that you understand all the contracts and legalities involved. I Would certainly recommend these guys over any other dealership in town. More
by buslady408
Employees Worked With
Terry and Dave
November 14, 2012
Management is poor and misguided and dishonest. They have told everything but the truth. From General Manager Jeff Potts on down and likely upward, ethics are lower thn I have ever been exposed to. told everything but the truth. From General Manager Jeff Potts on down and likely upward, ethics are lower thn I have ever been exposed to. More
by dtrentwood
Employees Worked With
Jeff Potts General Manager, J.D. Jackson, John Stephans and Dave Sutton of finance
August 23, 2012
They just lead me on promising financing, then after taking off work because I'm told he talked to the bank and wanted me to come back, I get there to have them only offer a car that is five years old. taking off work because I'm told he talked to the bank and wanted me to come back, I get there to have them only offer a car that is five years old. I said no and they flat out told me to hit the door! I will just go to a dealer with a larger and better inventory. More
by joey4100
Employees Worked With
Jeff
August 07, 2012
By far the worst buying experience I've ever had. Called ahead to look at a used vehicle, then arrived after an hour and a half drive to find out it wasn't even on the lot. They couldn't find the car or th ahead to look at a used vehicle, then arrived after an hour and a half drive to find out it wasn't even on the lot. They couldn't find the car or the keys, we were left waiting an hour. Then we ask about leasing a new vehicle, after pleading with us to work with them while pulling out of the lot, they made us a 'deal' on a car they either deliberately misrepresented, or the salesperson was uninformed. The process was extremely slow and dragged out the entire afternoon. Only after the paperwork was done did they inform us the vehicle was not all wheel drive, when we specifically went there looking for an all wheel drive vehicle. The salesperson then got snippy and lashed out inappropriately when we were upset. Tried to contact Ted Russell, his office never called back. My best advice is to stay away, I wish I did. More
by granite75
Employees Worked With
Sarah, Aaron
July 19, 2012
I recently came to Ted Russell Kia and worked with Willam.The service was great and the overall feel of the dealership is impeccable. This dealership is a must visit place, couldn't find better servic Willam.The service was great and the overall feel of the dealership is impeccable. This dealership is a must visit place, couldn't find better service anywhere. More
by Kinte2347
Employees Worked With
William Summey
June 24, 2012
We were shopping for a new Sorento. Mid-week we went to Ted Russell for our first visit and met with the Sales Manager. We already knew exactly the model and options we wanted, and had our current car to t Ted Russell for our first visit and met with the Sales Manager. We already knew exactly the model and options we wanted, and had our current car to trade. Stan told us he had located what we wanted, could get the car in a few days, and the offer was close to what I hoped to pay. It seemed like a pretty good deal. We returned the following Saturday thinking we could complete the deal when Stan comes up with an entirely different quote, considerably higher, of course. It was the old switch-aroo scam. When I said I wanted to go with the original written quote, Stan tells us, "Oh that was just fiction"!! In my opinion, he had no intention of honoring the first quote. Do not even consider a purchase from Ted Russell Kia. More
by elwood_p
Employees Worked With
Stan Shelton
